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Inflectra SpiraTest vs SuccessKPI comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Inflectra SpiraTest
Ranking in AI Quality Assurance
3rd
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
25
Ranking in other categories
Application Requirements Management (10th), Test Management Tools (15th)
SuccessKPI
Ranking in AI Quality Assurance
2nd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
AI Customer Experience Personalization (25th)
 

Mindshare comparison

As of October 2026, in the AI Quality Assurance category, the mindshare of Inflectra SpiraTest is 1.8%. The mindshare of SuccessKPI is 2.3%. It is calculated based on PeerSpot user engagement data.
AI Quality Assurance Mindshare Distribution
ProductMindshare (%)
SuccessKPI2.3%
Inflectra SpiraTest1.8%
Other95.9%
AI Quality Assurance
 

Featured Reviews

Jason Lopez - PeerSpot reviewer
Test Manager at a engineering company with 1,001-5,000 employees
Intuitive enough and easy to learn, but in terms of folder organization, it could be better
Inflectra SpiraTest is the new kid on the block compared to Jira and Azure. Still, when I started exploring the tool, I realized that it was no different from other tools I've used in the past, but it all boils down to adaptability because the features would always be more or less the same. I found Inflectra SpiraTest intuitive enough. It's also easy to learn, so this is what I like about it.
Terry Lang - PeerSpot reviewer
Director of Customer Experience at Edcor Data Services LLC
Balanced scorecards have transformed daily agent self-management and improved quality bonuses
The best features of SuccessKPI are being able to use your base call center data and import other data from other sources easily to combine all of those into the business analytics tool, and it surfaces these in basic reports, dashboards, dossiers, graphs, and charts; there are dozens of different ways that you can surface that data. SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface. One of the key things that we have seen is that our agents, especially our newer agents, are able to monitor their progress as they become more proficient with the different policies, procedures, and processes that our clients require on the telephone, and they can see that as it is surfaced in their balanced scorecard on a daily basis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable thing is that it's a test management system, in which you can handle a mass of test case specifications and executions."
"We were able to add a step-by-step procedure for someone to follow to assist in testing."
"Instead of IBM or HP tools, SpiraTest has affordable prices and support."
"Our organization has become more efficient in our everyday test case documentation and in the execution of both manual and automated testing, which in turn raises the quality of both our work and products."
"For the price, this is a very simple solution, with limited functionality, that will definitely improve any department still using spreadsheets as their documentation."
"It is the best QA management tool, good for all types of industries."
"Over time and further upgrades these have improved."
"This is the biggest plus; for the whole time I was using SpiraTest, I had an impression of being the only customer which counts."
"SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface."
"SuccessKPI offers strong performance capabilities, eliminating the need for manual tracking as it provides appropriate and errorless analytics, which helps us to understand what improvements are necessary in our products based on customer preferences."
 

Cons

"It should develop integration with JIRA. We have some complexities which caused us not to decide to integrate it with our JIRA, like synchronous data."
"It's low score is mainly because of the problems with the user interface, usability and lack of user guidance - meaning that tool has no predefined way of work."
"Only works fine in Firefox but not in other browsers."
"Not much room for tweaking of menus. It's not open for use of add-ins/automation, or at least instability the moment a version differs."
"Currently, I am waiting for a major improvement when it comes to sharing all artifacts across projects, this is something the Inflectra team is working on."
"The user interface is slightly complicated and not very consistent. It could be more user friendly."
"We have faced some performance issues. Inflectra may check the performance of SpiraTest."
"Customizing test reports seems to be something one must have (or gain) expertise in."
"The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn it, it is a very robust tool."
"As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be beneficial."
 

Pricing and Cost Advice

"I Googled the pricing for Inflectra SpiraTest, and it's about $4,000 annually."
"The pricing was excellent. I would recommend the enterprise solution."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
16%
Manufacturing Company
11%
Construction Company
9%
Financial Services Firm
8%
Construction Company
34%
Insurance Company
17%
Outsourcing Company
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise7
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SuccessKPI?
As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be benefi...
What is your primary use case for SuccessKPI?
My main use case for SuccessKPI involves our company having six products, but the main products are four. Our company requires every employee to give their KPI every three months. For customers, we...
What advice do you have for others considering SuccessKPI?
I am working on a product with many modules, including client, contact, job, task, and legal modules, which makes it quite large. In my four months of work, I have not had a chance to go through al...
 

Also Known As

SpiraTest, Spira
No data available
 

Overview

 

Sample Customers

- Morningstar - Deutsch Bank - Sopra Group - Booz Allen & Hamilton - UBS - US Government
Information Not Available
Find out what your peers are saying about Inflectra SpiraTest vs. SuccessKPI and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.