Inflectra KronoDesk vs Spiceworks comparison

Inflectra and Spiceworks are both solutions in the Help Desk Software category. Inflectra is ranked #49, while Spiceworks is ranked #17 with an average rating of 8.5. Inflectra holds a 0.2% mindshare in HDS, compared to Spiceworks’s 1.9% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution.

Inflectra KronoDesk

60 Views
17 Comparison Views

Spiceworks

Read 47 Spiceworks reviews

914 Views
123 Comparison Views

86% willing to recommend

Inflectra KronoDesk

Spiceworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Inflectra KronoDesk and Spiceworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: May 2025).

Buyer's Guide

Help Desk Software

May 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Inflectra KronoDesk

Ranking in Help Desk Software

49th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Ranking in Help Desk Software

17th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Infrastructure Monitoring (45th)

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Inflectra KronoDesk is 0.2%, up from 0.0% compared to the previous year. The mindshare of Spiceworks is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

University

12%

Financial Services Firm

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

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What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

No data available

ServiceNow vs Spiceworks

Compared 33% of the time

Zabbix vs Spiceworks

Compared 29% of the time

Lansweeper vs Spiceworks

Compared 18% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 8% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

Help Desk Software

May 2025

Download Inflectra KronoDesk product report

Buyer's Guide

Spiceworks

May 2025

Download Spiceworks product report

Overview

KronoDesk is a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. KronoDesk helps you manage your call center more efficiently by tracking incoming support requests. Built in is a knowledge management repository for common customer questions.

Inflectra

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise.

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2025.

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857,162 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.