SoftExpert BPM vs iGrafx Process360 Live Platform comparison

iGrafx and SoftExpert are both solutions in the Business Process Management (BPM) category. iGrafx is ranked #18 with an average rating of 8.0, while SoftExpert is ranked #50. iGrafx holds a 1.3% mindshare in BPM, compared to SoftExpert’s 0.6% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 100% of SoftExpert users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,959 Views
1,273 Comparison Views

91% willing to recommend

SoftExpert BPM

Read 2 SoftExpert BPM reviews

527 Views
522 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

SoftExpert BPM

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Executive SummaryUpdated on Dec 18, 2024

iGrafx Process360 Live Platform and SoftExpert BPM compete in the business process management market. iGrafx often takes the lead with its advanced features, while SoftExpert BPM is more competitive in terms of cost and ease of deployment.

Features: iGrafx Process360 Live Platform provides robust analytics, process simulation capabilities, and tools for complex process optimization. SoftExpert BPM focuses on compliance, workflow management, and integration with other systems. Each offers unique strengths for differing business needs.

Ease of Deployment and Customer Service: SoftExpert BPM offers simpler deployment and strong customer service. iGrafx, although powerful, requires detailed setup, which can lead to a greater dependency on support.

Pricing and ROI: iGrafx involves higher upfront costs but can lead to substantial ROI through advanced functionalities. SoftExpert BPM is affordable initially with a quicker ROI, but full feature use may incur extra costs.

To learn more, read our detailed SoftExpert BPM vs. iGrafx Process360 Live Platform Report (Updated: March 2026).

Buyer's Guide

SoftExpert BPM vs. iGrafx Process360 Live Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

18th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Process Mining (9th)

SoftExpert BPM

Ranking in Business Process Management (BPM)

50th

Average Rating

10.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of iGrafx Process360 Live Platform is 1.3%, up from 0.7% compared to the previous year. The mindshare of SoftExpert BPM is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
iGrafx Process360 Live Platform	1.3%
SoftExpert BPM	0.6%
Other	98.1%

Business Process Management (BPM)

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Andrea González

Business Consultant at ITIS

Quick deployment, high availability, and easy to use

We are using SoftExpert BPM for document management, workflow, and forms The solution has helped us have access to documents and processes, such as analytics and forms. The most valuable feature of SoftExpert BPM is its ease of use. The form in SoftExpert BPM should improve. I have been using…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"The solution has helped our organization because instead of writing long documentation for the shop floor, flow charts make it more attractive for the staff to follow up on and carry out procedures."

"Provides a valuable BPMN feature."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly encourage you to go forward and buy iGrafx."

"The solution is very stable."

"Overall, the solution is very useful and has good features."

"It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process."

More iGrafx Process360 Live Platform pros

"The most valuable feature of SoftExpert BPM is its ease of use."

"We promote the use of this product because it's integrated and has a very nicely designed program, simplifying our workflow and the workflow of our clients, which saves time and money for everyone while making us more productive."

"A complete project management suite in one integrated package."

Cons

"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"The price could be more competitive."

"With iGrafx, the implementation and the licensing were pretty complex."

"I would love to see a template and shapes for customer journey mapping."

"I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"It can be more user-friendly."

More iGrafx Process360 Live Platform cons

"It could do more to use all the data it collects to intelligently manage the user experience."

"The form in SoftExpert BPM should improve."

"I would like for them to incorporate artificial intelligence and be more intuitive."

Pricing and Cost Advice

"I have heard that the solution's pricing is very competitive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"The price of SoftExpert BPM is not expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Healthcare Company

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

No data available

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

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What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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Comparisons

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Compared 5% of the time

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Compared 5% of the time

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Compared 18% of the time

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Compared 15% of the time

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Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

March 2026

Download iGrafx Process360 Live Platform product report

Buyer's Guide

Business Process Management (BPM)

March 2026

Download SoftExpert BPM product report

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

SoftExpert

Sample Customers

Multinational Bank

Coca Cola, CRODA, CSN, Abril, Midea Carrier

Buyer's Guide

SoftExpert BPM vs. iGrafx Process360 Live Platform

March 2026

Free Report: SoftExpert BPM vs. iGrafx Process360 Live Platform

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