IFS Cloud Platform vs Salesforce comparison

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IFS Cloud Platform

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Executive SummaryUpdated on Feb 4, 2025

IFS Cloud Platform and Salesforce are both major contenders in the enterprise solutions market. IFS Cloud holds an advantage with its flexible pricing models and robust integration features, whereas Salesforce stands out for its advanced CRM capabilities and user-friendly analytics.

Features: IFS Cloud is distinguished by its complex pricing matrix tailored to individual customer requirements, strong warehouse functionality supporting multiple operations, and industry-standard compliance with flexible integration. Salesforce excels with its comprehensive CRM capabilities, effective customer journey mapping, and process automation, along with a user-friendly interface.

Room for Improvement: IFS Cloud needs enhancements in workflow designing and reporting, with some integration and technical support challenges. Salesforce requires improvements in its user interface and integration with third-party systems, while its complexity and pricing structure could be streamlined. Both platforms could benefit from reduced learning curves and better customization options.

Ease of Deployment and Customer Service: IFS Cloud offers hybrid and on-premises solutions but faces delays in technical support and documentation access. Salesforce provides various cloud deployment options and generally responsive support while dealing with customization delays and integration challenges.

Pricing and ROI: IFS Cloud's competitive pricing model is often more affordable than SAP and Oracle, offering significant ROI despite high initial costs. Salesforce's advanced capabilities justify its cost, but the need for separate module licenses can increase expenses for scaling businesses.

To learn more, read our detailed IFS Cloud Platform vs. Salesforce Report (Updated: April 2025).

IFS Cloud Platform vs. Salesforce

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

8.1

Salesforce boosts sales conversion, saves time with automation, enhances customer management, and shifts focus to strategic advancements.

No quotes available

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The time saved is spent on more important, innovative tasks that advance us technologically and strategically.

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Delivery Manager at a tech company with 51-200 employees

Customer Service

Sentiment score

6.0

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

7.5

Salesforce support is praised for technical expertise, quick resolutions, and superior service, with high retention and integration quality.

No quotes available

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When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.

For more quotes and insights, download the Salesforce report

Delivery Manager at a tech company with 51-200 employees

Scalability Issues

Sentiment score

7.7

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

8.2

Salesforce is praised for its scalability, efficiently accommodating organizations of all sizes despite licensing challenges.

No quotes available

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We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.

For more quotes and insights, download the Salesforce report

Delivery Manager at a tech company with 51-200 employees

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.4

Salesforce is praised for its stability and reliability, receiving high ratings and confidence for consistent performance.

No quotes available

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I would rate Salesforce's stability high, around ten.

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Delivery Manager at a tech company with 51-200 employees

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Salesforce faces challenges with integration, UI complexity, high pricing, performance, and demands for enhanced enterprise capabilities and sector-specific features.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

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No quotes available

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Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Salesforce pricing is often seen as costly, but it's justified by its extensive features and scalability for enterprises.

No quotes available

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No quotes available

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Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Salesforce excels with its user-friendly interface, analytics, and CRM capabilities, enhancing productivity and decision-making through automation and integration.

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

One of the best features Salesforce offers is the ability to design custom workflow processes.

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Delivery Manager at a tech company with 51-200 employees

Categories and Ranking

IFS Cloud Platform

Ranking in Customer Experience Management

7th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Field Service Management (2nd), Help Desk Software (11th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Salesforce

Ranking in Customer Experience Management

3rd

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.7%, up from 2.0% compared to the previous year. The mindshare of Salesforce is 7.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Automating processes saves time for strategic tasks and provides excellent support

Delivery Manager at a tech company with 51-200 employees

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

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850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

14%

Educational Organization

12%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

SAP ERP vs IFS Cloud Platform

Comparisons

Compared 20% of the time

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Compared 11% of the time

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Compared 11% of the time

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Compared 11% of the time

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Product Reports

IFS Cloud Platform

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Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available

IFS Cloud Platform vs. Salesforce