We performed a comparison between IFS Cloud Platform and Salesforce based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The workflow of the solution is very good."
"We could quickly understand what was going on and what the customer wanted to do."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The product is quite flexible."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The most valuable feature for me in Salesforce is the reporting functionality."
"The solution enables you not to have to micro-manage your sales team. You could step back and see what's going on at a higher level without having a million meetings and ask people via email and Slack."
"As a manager, the dashboard is valuable for me."
"Salesforce works well with Talend."
"The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system."
"I can get live reports on our traffic every day. I log into the dashboard of Salesforce."
"Salesforce helps to track and record the buying behavior of customers."
"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"The solution needs to improve its documentation and user-friendliness."
"The tool needs to improve its UI."
"Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided."
"When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab."
"Salesforce gives you a lot of messages, and you don't know what the messages mean."
"The link to the Oracle ERP system does not work properly."
"The solution's marketing campaign management needs to be improved."
"The product needs to improve integration."
"The product must provide more insights and analytics."
IFS Cloud Platform is ranked 6th in Customer Experience Management with 29 reviews while Salesforce is ranked 4th in Customer Experience Management with 32 reviews. IFS Cloud Platform is rated 7.8, while Salesforce is rated 8.0. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Salesforce writes "Offers various aspects like process improvement, control, performance evaluation and more". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Salesforce is most compared with . See our IFS Cloud Platform vs. Salesforce report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
