Icinga vs ManageEngine IT360 comparison

Why PeerSpot?

Icinga and ManageEngine are both solutions in the Network Monitoring Software category. Icinga is ranked #44, while ManageEngine is ranked #85. Icinga holds a 1.1% mindshare in NMS, compared to ManageEngine’s 0.6% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Icinga

Read 17 Icinga reviews

7,834 Views
5,719 Comparison Views

85% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

3,690 Views
2,140 Comparison Views

100% willing to recommend

Icinga

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ManageEngine IT360 and Icinga are competing in the IT management solutions category. Icinga has the upper hand with a stronger feature set and perceived value.

Features: ManageEngine IT360 incorporates comprehensive network monitoring, application performance management, and ITIL-aligned help desk functionality. Icinga features scalability, strong integrations, and custom alerting capabilities. ManageEngine's extensive suite of built-in tools offers robust operational capabilities, while Icinga's modular design and flexibility cater to complex IT environments.

Room for Improvement: ManageEngine IT360 could enhance scalability and modularity to better meet diverse infrastructure needs. Attention to technical customization and reducing costs would bolster its offering. Icinga would benefit from streamlining initial setup processes, improving user-friendliness for less technical teams, and expanding its professional support options to go beyond community-driven support available now.

Ease of Deployment and Customer Service: ManageEngine IT360 is recognized for straightforward deployment and robust customer support suitable for enterprises seeking a quick implementation process. In contrast, Icinga requires more initial configuration and technical expertise but provides flexibility advantageous for customized setups. ManageEngine delivers responsive assistance, while Icinga's support is community-driven and geared toward tech-savvy users.

Pricing and ROI: ManageEngine IT360 involves higher upfront costs but offers excellent ROI through an integrated IT management approach. Icinga presents a cost-effective solution with lower setup costs, ideal for entities willing to invest time in custom configuration. Despite initial expenses, ManageEngine's comprehensive package can yield higher long-term value, whereas Icinga appeals to budget-conscious teams seeking adaptable solutions.

To learn more, read our detailed Icinga vs. ManageEngine IT360 Report (Updated: September 2026).

Buyer's Guide

Icinga vs. ManageEngine IT360

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

44th

Ranking in IT Infrastructure Monitoring

50th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (17th), Cloud Monitoring Software (34th)

ManageEngine IT360

Ranking in Network Monitoring Software

85th

Ranking in IT Infrastructure Monitoring

71st

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Asset Management (24th)

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 2.8% compared to the previous year. The mindshare of ManageEngine IT360 is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Icinga	1.1%
ManageEngine IT360	0.6%
Other	98.3%

Network Monitoring Software

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We monitor all, starting from UPS to international mail chains."

"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"I use it for monitoring infrastructure and it was very good for that issue."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"The apply rules feature saves a lot of time."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"Macros and the ability to connect it to Google Maps are valuable features."

More Icinga pros

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The technical support is good."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"The monitoring capability is easy to use and it can be done without any training."

"It is easy to identify and collect information from all of the nodes on the network."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

"Customer Service: Absolutely fantastic."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

Cons

"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."

"Sometimes, it is very hard to keep an overview of what's happening."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"The user interface should be improved."

"Network Discovery capabilities would be extremely helpful."

"The installation and configuration are very complex."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

More Icinga cons

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"The GUI could be improved."

"The product could use more intelligence, automation and general availability of product information."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"We would like to have support for integration with ServiceDesk."

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

Pricing and Cost Advice

"The product is inexpensive compared to other DBM products."

"The solution is free to use."

"The solution is cheap."

"We're using the free version of Icinga."

"This is an open-source solution with paid support."

"It's an open-source solution."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

14%

Comms Service Provider

13%

University

12%

Financial Services Firm

Construction Company

28%

Comms Service Provider

17%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

No data available

Comparisons

Zabbix vs Icinga

Compared 8% of the time

Checkmk vs Icinga

Compared 5% of the time

Nagios XI vs Icinga

Compared 5% of the time

SolarWinds Server and Application Monitor vs Icinga

Compared 4% of the time

Nagios Core vs Icinga

Compared 3% of the time

More Icinga Competitors

Zabbix vs ManageEngine IT360

Compared 7% of the time

USU Valuemation vs ManageEngine IT360

Compared 5% of the time

Netreo vs ManageEngine IT360

Compared 5% of the time

ServiceNow vs ManageEngine IT360

Compared 4% of the time

ManageEngine OpManager vs ManageEngine IT360

Compared 4% of the time

More ManageEngine IT360 Competitors

Product Reports

Buyer's Guide

Icinga

September 2026

Download Icinga product report

Buyer's Guide

Network Monitoring Software

September 2026

Download ManageEngine IT360 product report

Also Known As

Icinga Cloud Monitoring

IT360

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

Icinga vs. ManageEngine IT360

September 2026

Free Report: Icinga vs. ManageEngine IT360

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