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IBM Tivoli Composite Application Manager vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Composite Applic...
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
6.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Tivoli Composite Application Manager is 0.6%, up from 0.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
IBM Tivoli Composite Application Manager0.6%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

CC
Sales manager at Prodeo Innovation
Integrates well with IBM technologies, but it's outdated and lacks essential features
Implementing synthetic monitoring for our Internet banking site has been challenging. The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively. I have concerns about the complexity of the tool and the challenges in managing it effectively. The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used."
"The solution is very stable, and we never had any issues with stability."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"Overall, it's a very stable product."
"Customers have noted the solution helps streamline incident management."
"I find the episode review, glass tables, and correlation search features very useful."
"It has saved me a lot of money and a lot of time."
"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
 

Cons

"The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively."
"The user interface was not good."
"The cost of the license could be lower."
"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"When we check the service analyzer, and we have custom inputs, there are issues."
 

Pricing and Cost Advice

"I would rate the pricing a nine to ten. It is very expensive."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"It would have been good if the product cost was much lower."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is a premium application and comes with a premium price tag."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Construction Company
14%
Comms Service Provider
9%
Government
7%
Outsourcing Company
14%
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Also Known As

Tivoli Composite Application Manager
No data available
 

Overview

 

Sample Customers

Michelin Tire Corp
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about IBM Tivoli Composite Application Manager vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.