We performed a comparison between IBM Tivoli Business Service Manager and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of this solution is the efficiency."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The solution is very capable and user friendly."
"I am impressed with the tool's ability to track information in an easy way."
"Their Event Management is very good."
"I like the tool's discovery feature."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The tool can be improved by including more detailed information to assist new users."
"Lacks the ability to do its own monitoring."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The product needs to add a workflow insight tool."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The initial setup phase was hard and could be made easier."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Service mapping is pretty limited."
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IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. IBM Tivoli Business Service Manager is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Tivoli Business Service Manager is most compared with , whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Tivoli Business Service Manager vs. ServiceNow IT Operations Management report.
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