We performed a comparison between IBM Sterling File Gateway and Kiteworks based on real PeerSpot user reviews.
Find out what your peers are saying about Progress Software, BMC, IBM and others in Managed File Transfer (MFT)."I have found almost all the features valuable."
"Very high functionality with the ability to plug in your own code."
"It offers easy utilization of resources for smooth transfers."
"The most valuable aspect is that it has good functionality."
"This product has been a leader in the field of secure file exchange."
"It's highly configurable, there is no need for standalone scripting."
"The solution removes the limitations with file attachment size that is found with regular email."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The solution can be used remotely; it's easy to upload and share files."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"Too many features; UI is not good."
"I would like to see auto-deployment without service disruptions."
"The API capabilities could be expanded to make integration more versatile."
"Not a ten because it's a bit complex, not so simple. It's one product but there are many screens."
"IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative."
"The admin console needs some work."
"File location could be improved."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"In my experience, their technical support can be a little slow."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
IBM Sterling File Gateway is ranked 4th in Managed File Transfer (MFT) with 6 reviews while Kiteworks is ranked 6th in Managed File Transfer (MFT) with 12 reviews. IBM Sterling File Gateway is rated 7.4, while Kiteworks is rated 8.8. The top reviewer of IBM Sterling File Gateway writes "Easy to use with good validation and monitoring of the file transfer". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". IBM Sterling File Gateway is most compared with MOVEit, Sterling Commerce Connect:Direct, Aspera Managed File Transfer, BMC Control-M Managed File Transfer and Fortra's GoAnywhere MFT, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense.
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