IBM SevOne Network Performance Management and OpenText AI Operations Management are prominent in the field of operational management solutions. OpenText appears to have an edge in integrating diverse monitoring sources and automating processes, which is beneficial for complex IT setups.
Features: IBM SevOne Network Performance Management is an agentless solution providing comprehensive infrastructure visibility and fast, real-time reporting. It excels in ease of device certification and scalability, giving detailed performance metrics with user-defined alerts. On the other hand, OpenText AI Operations Management shines in integrating various monitoring sources and automating features. It centralizes data from multiple platforms, which is valuable for hybrid cloud environments seeking data-driven insights.
Room for Improvement: IBM SevOne requires enhancement in downstream suppression, reporting capabilities, and more detailed release notes. Users have also pointed out the need for better baselining features and integration with service management. OpenText could benefit from improved visualizations, simplified deployment processes, and streamlined integration with third-party tools.
Ease of Deployment and Customer Service: IBM SevOne Network Performance Management supports deployments across hybrid cloud, on-premises, and private cloud setups, with highly rated customer service. Conversely, OpenText AI Operations Management supports on-premises and hybrid cloud environments, with customer service noted for professional handling, though users wish for a more streamlined setup process.
Pricing and ROI: IBM SevOne offers flexible device-level pricing, accommodating growth with scalable costs and providing cost savings by replacing multiple monitoring platforms. Some users consider OpenText more expensive due to a complex licensing model, yet it remains cost-effective by reducing manual intervention and offering advanced automation capabilities. SevOne provides a strong ROI through streamlined network management, whereas OpenText benefits from automating and integrating IT processes.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
OpenText goes out to bring the right people to answer any inquiries I have.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Splunk is more business-friendly due to its prettier interface.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
| Product | Market Share (%) |
|---|---|
| OpenText AI Operations Management | 0.5% |
| IBM SevOne Network Performance Management (NPM) | 1.1% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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