IBM SevOne Network Performance Management (NPM) vs Loom Systems comparison

IBM and ServiceNow are both solutions in the IT Infrastructure Monitoring category. IBM is ranked #40 with an average rating of 7.5, while ServiceNow is ranked #60. IBM holds a 1.0% mindshare in IM, compared to ServiceNow’s 0.6% mindshare. Additionally, 96% of IBM users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

IBM SevOne Network Performa...

Read 54 IBM SevOne Network Performance Management (NPM) reviews

3,796 Views
1,405 Comparison Views

96% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

739 Views
562 Comparison Views

80% willing to recommend

IBM SevOne Network Performa...

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

IBM SevOne Network Performance Management and Loom Systems compete in network and systems monitoring. IBM SevOne NPM is favored for its comprehensive network analytics, while Loom Systems gains the upper hand in predictive capabilities with AI-driven insights.

Features:IBM SevOne NPM offers extensive network monitoring, scalability, and efficient data collection, making it suitable for complex network infrastructures. It provides valuable performance optimization and is designed for detailed analytics. Loom Systems provides real-time insights through AI-driven analytics, enhancing anomaly detection and predictive abilities. The product excels with advanced AI capabilities and focuses on improving system insights significantly.

Room for Improvement:IBM SevOne could improve by simplifying its deployment process, enhancing user interface intuitiveness, and integrating more AI-based features to match Loom's capabilities. Loom Systems might benefit from expanding its network monitoring features, enhancing scalability for larger enterprises, and providing more detailed data collection functionalities to align with IBM SevOne's offerings.

Ease of Deployment and Customer Service:IBM SevOne NPM has a comprehensive deployment process that benefits from detailed customer support, making it suitable for large enterprises. Loom Systems offers straightforward deployment due to its cloud-native architecture, focusing on quick setup and responsive customer service, appealing to businesses looking for rapid deployment solutions.

Pricing and ROI:IBM SevOne NPM involves a higher setup cost but offers substantial ROI through its extensive monitoring capabilities. Its detailed analytics provide long-term savings. Loom Systems presents competitive pricing with immediate ROI thanks to proactive system monitoring and insights. The cost-efficient model is designed for significant gains in system performance.

To learn more, read our detailed IBM SevOne Network Performance Management (NPM) vs. Loom Systems Report (Updated: January 2026).

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Loom Systems

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SevOne Network Performa...

Ranking in IT Infrastructure Monitoring

40th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (42nd), Server Monitoring (19th), Log Management (44th), Cloud Monitoring Software (30th)

Loom Systems

Ranking in IT Infrastructure Monitoring

60th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (4th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of IBM SevOne Network Performance Management (NPM) is 1.0%, up from 0.8% compared to the previous year. The mindshare of Loom Systems is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
IBM SevOne Network Performance Management (NPM)	1.0%
Loom Systems	0.6%
Other	98.4%

IT Infrastructure Monitoring

Featured Reviews

reviewer1543041

Network monitoring engineer at a tech vendor with 10,001+ employees

Provides consistent infrastructure monitoring with excellent usability and support

The primary use case of IBM SevOne Network Performance Management (NPM) is network monitoring. It helps to maintain the infrastructure's availability and ensure that alerts are generated when needed The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability,…

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The out of the box reports and workflows are pretty good and they meet our requirements well."

"SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."

"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."

"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."

"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."

"We have benefited mainly from the use of the dashboard interface. It makes the network visually interesting for other people who are not in the network. A lot of people are not network techies who understand streams in the network. Based on location, we have streams coming in and out. They can see visually when there is some problem. They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem."

"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."

"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."

More IBM SevOne Network Performance Management (NPM) pros

"You can develop your own apps within Loom, and they can be configured very simply."

"The RFS portion of the solution is the product's most valuable feature."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

Cons

"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."

"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."

"There is room for improvement in the integration with different vendors and the reporting capabilities."

"User-friendly, multi-tenancy."

"The GUI: both the dashboard/user view and the admin tool."

"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."

"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."

"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."

More IBM SevOne Network Performance Management (NPM) cons

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."

"Many tools price things based on the number of KPIs that you're collecting around a device. In many cases, there could be hundreds of metrics that you need to collect. SevOne provides device-level pricing. That gives us the flexibility to turn on, and expand on, the metrics that we're collecting around those devices, without taking a financial hit."

"Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance."

"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."

"It is inexpensive compared to other monitoring tools."

"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."

"There are cheaper solutions available."

"The pricing has been fair."

More IBM SevOne Network Performance Management (NPM) pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Financial Services Firm

14%

Computer Software Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	6
Large Enterprise	45

No data available

Questions from the Community

What needs improvement with SevOne Network Data Platform?

There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...

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What is your primary use case for SevOne Network Data Platform?

The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...

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What advice do you have for others considering SevOne Network Data Platform?

To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...

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Product Reports

Buyer's Guide

IBM SevOne Network Performance Management (NPM)

January 2026

IBM SevOne Network Performance Management (NPM) report

Download IBM SevOne Network Performance Management (NPM) product report

Buyer's Guide

IT Infrastructure Monitoring

December 2025

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Also Known As

SevOne

No data available

Overview

The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.

Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.

For further information, please visit www.ibm.com/cloud/sevo...

IBM

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Loom Systems

January 2026

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