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IBM Rational ClearQuest vs Jira comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Rational ClearQuest
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
Defect Tracking (1st), Software Configuration Management (7th)
Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
281
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. IBM Rational ClearQuest is designed for Defect Tracking and holds a mindshare of 21.7%, down 41.7% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 12.3% mindshare, down 22.2% since last year.
Defect Tracking Mindshare Distribution
ProductMindshare (%)
IBM Rational ClearQuest21.7%
Adminitrack14.3%
Assembla Workspaces12.4%
Other51.6%
Defect Tracking
Application Lifecycle Management (ALM) Suites Mindshare Distribution
ProductMindshare (%)
Jira12.3%
Microsoft Azure DevOps10.3%
Codebeamer7.0%
Other70.4%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

it_user808977 - PeerSpot reviewer
Software Developer at a tech vendor with 11-50 employees
It can be adapted to any process flow
ClearQuest is a Defect Tracking system with a highly adaptable state machine together with an easy to use API, which can do all of the functions available in the GUI. This simplifies integration and automation of many steps is why the organization still uses a much older version, as there are no…
Nathan Akimoff - PeerSpot reviewer
CEO at 2Help
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
"The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us."
"In combination with a good Configuration Management plan, an organization can create an optimal level of administration and automation creating good traceability in your tasks."
"It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
"Customization level of the tool to meet client’s requirements, you can do almost all of the customizations for a project or ticket management system, and notification, hooks, and UI customization are very stable."
"This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas."
"This solution is easy to use and takes a lot of burden off the QA team."
"The tool is very easy to use, and what is important is that we don't have to wait so much for contracts or more hours to have support."
"The solution helps a lot with scrums."
"It has enabled us to keep track of features or projects; previously, we used to manually keep track in Office, and we now have a centralized repository for all the information."
"The design of the interface is clean and not too busy visually."
"The integration is nice. We can integrate with TeamViewer and many more solutions. We need to go into Jira to complete the secure software delivery."
"It's an excellent product; it has already improved, has good support, from the beginning was very smart and customizable and built well, works well, and there are almost no bugs that I have discovered."
"The solution helps a lot with scrums, is great for development, and the documentation is quite good."
 

Cons

"Lack of a modern web interface compared to other systems might discourage customers."
"It’s very expensive, especially considering that there are much more economical options out there."
"Lack of a modern web interface compared to other systems might discourage customers."
"However, the user interface seems very static and the user experience was not the best."
"The user interface could benefit from a more modern look and feel."
"The way to configure it can definitely be improved. It is very difficult and complex to configure."
"We encountered occasional timeouts."
"The features are not intuitive. It would be good if there were templates."
"The sprint-related graphics need to be improved."
"There are some little bugs and features which need to be resolved, but they're not so critical."
"We'd like to see more collaboration tools implemented within the product itself."
"The technical support could be more responsive."
"Nowadays, many organizations are moving toward the Objectives and Key Results (OKR) framework, and this is something that Jira should be able to accommodate."
 

Pricing and Cost Advice

Information not available
"We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software."
"We are on an annual license to use Jira."
"We have a corporate license, and it is probably based on the number of people."
"The price of the solution could be lower."
"There are other solutions that are free making this solution seem expensive in comparison."
"The price of Jira is reasonable."
"I don't have the number, but I sure wish Jira was less expensive. Its price point should be a little lower, and it should be more flexible for users who are just ticket viewers."
"We are on an annual license and could be less expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
32%
Financial Services Firm
5%
Government
5%
University
4%
Manufacturing Company
16%
Financial Services Firm
13%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business107
Midsize Enterprise58
Large Enterprise151
 

Questions from the Community

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Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
 

Also Known As

Rational ClearQuest
Jira Software
 

Overview

 

Sample Customers

Atos SE, STM, Regence BlueCross BlueShield
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.