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IBM Rational ClearQuest vs Jira comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Rational ClearQuest
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
Defect Tracking (1st), Software Configuration Management (5th)
Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
284
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (1st), Project Management Software (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. IBM Rational ClearQuest is designed for Defect Tracking and holds a mindshare of 22.1%, down 28.5% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 11.0% mindshare, down 17.7% since last year.
Defect Tracking Mindshare Distribution
ProductMindshare (%)
IBM Rational ClearQuest22.1%
Adminitrack15.0%
Panaya Test Dynamix12.8%
Other50.099999999999994%
Defect Tracking
Application Lifecycle Management (ALM) Suites Mindshare Distribution
ProductMindshare (%)
Jira11.0%
Microsoft Azure DevOps9.8%
OpenText Application Quality Management7.7%
Other71.5%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

it_user808977 - PeerSpot reviewer
Software Developer at a tech vendor with 11-50 employees
It can be adapted to any process flow
ClearQuest is a Defect Tracking system with a highly adaptable state machine together with an easy to use API, which can do all of the functions available in the GUI. This simplifies integration and automation of many steps is why the organization still uses a much older version, as there are no…
RituRaj - PeerSpot reviewer
SDE 2 at Virtusa
Centralized sprint boards have transformed our planning and now improve cross‑team visibility
While Jira is very powerful, there are definitely areas it could be improved, especially for usability and simplicity. One common challenge is that Jira can feel overwhelming for new users. The number of features, configurations, workflows, and settings is huge. Onboarding non-technical teams or new employees sometimes takes longer than expected. A simple default experience for a beginner would help a lot. Another issue is performance. In large organizations with heavy customizations, large backlogs, or complex dashboards, Jira can occasionally feel slow, especially when loading filters, reports, or larger boards. Pricing can also become expensive as an organization scales and multiple Atlassian products and plugins are added. Some smaller teams sometimes feel the ecosystem becomes costly over time. The mobile experience would be smoother for project managers or leadership users who mainly want quick update approvals or dashboard views on the go. Overall, Jira's biggest strength is flexibility, but that flexibility can also create complexity if not managed carefully. Improving simplicity, performance, and ease of adoption would make the platform even stronger. An additional improvement I would mention for Jira is around balancing flexibility with simplicity. Jira gives organizations a huge amount of customization power, which is great. But over time, many teams end up creating overly complicated processes. After a few years, some Jira environments become difficult to maintain because there are many workflows, custom fields, permissions, and automations layered on top of each other. It would help if Jira would provide a strong built-in recommendation or health check for keeping a project clean or efficient. For example, identifying unused custom fields, suggesting workflow simplicity improvements, flagging redundant automations, or recommending dashboard optimization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In combination with a good Configuration Management plan, an organization can create an optimal level of administration and automation creating good traceability in your tasks."
"Customization level of the tool to meet client’s requirements, you can do almost all of the customizations for a project or ticket management system, and notification, hooks, and UI customization are very stable."
"It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
"This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas."
"The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
"The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us."
"We use multiple plugins and tools which are integrated with Jira, it provides good output as we expected and we are basically hoping to increase the number of users."
"It's easy to use, and it also offers excellent notifications."
"The pricing is also excellent and they offer flexible subscription plans."
"You no longer need to email people. You can mention them right in Jira and have conversations there."
"The dashboards are useful."
"Jira has had a strong positive impact on my organization."
"We are able to track the development work for a particular story or set of stories through the Kanban board easily."
"What I like about this product is how you can manage from the project to the deployment, even using Bamboo or using Bitbucket."
 

Cons

"The user interface could benefit from a more modern look and feel."
"Lack of a modern web interface compared to other systems might discourage customers."
"It’s very expensive, especially considering that there are much more economical options out there."
"However, the user interface seems very static and the user experience was not the best."
"Pretty much 70% - 80% of the Next-Gen Projects features are still to be developed."
"The stability could be improved."
"Of course, the price could always be cheaper."
"I sure wish Jira was less expensive. Its price point should be a little lower, and it should be more flexible for users who are just ticket viewers."
"Test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard."
"Jira works too slow, especially when you are in a big organization with thousands of users."
"It would be very practical if you can more freely reach the information that is already inside the system."
"Sometimes it takes time to load the data."
 

Pricing and Cost Advice

Information not available
"Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis."
"Worth the extra cost."
"One of my customers told me that they were receiving better pricing for a similar tool from Microsoft."
"The pricing is much higher than other similar solutions available in the market, and as such, the vendor should think about a price reduction to make this product more affordable."
"Almost everybody uses JIRA nowadays because it is the most cost-effective solution."
"The license is yearly. It is a large, long-running program."
"We are on an annual license to use Jira."
"We had a perpetual license but have changed to a subscription."
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Top Industries

By visitors reading reviews
Manufacturing Company
28%
Outsourcing Company
11%
Financial Services Firm
7%
Construction Company
5%
Manufacturing Company
15%
Outsourcing Company
11%
Financial Services Firm
11%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business109
Midsize Enterprise60
Large Enterprise154
 

Questions from the Community

Ask a question
Earn 20 points
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira is a good tool and it is not that expensive. The setup cost is pretty straightforward and the onboarding is smooth.
 

Also Known As

Rational ClearQuest
Jira Software
 

Overview

 

Sample Customers

Atos SE, STM, Regence BlueCross BlueShield
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.