"The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
"It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
"The ordinary user has an interface that is very clear."
"There are a couple of things that I find valuable about Jira, the first being its architecture. For instance, I like that you can create dashboards easily, which makes it very user-friendly. You don't need much training on that. You can just get right to it and people are able to use almost all of Jira's features with little training."
"The JIRA user interface looks great. It's an overall good experience. It's very intuitive in the sense that you understand how it's going to work. It's very self-explanatory, and it's beneficial overall."
"The workflows are very easy to handle as far as scalability goes."
"It is very straightforward and easy to use."
"I found it super useful, as it is customizable for different teams and users."
"It's a very complete product overall."
"The most valuable feature is the feature of assigning. Whenever I have an issue, Jira doesn't stop at just letting me describe the issue. I can also assign the issue to a developer, and the developer gets notified about it. After he is able to work on it, he can update the status and revert back to me through the same platform. It really avoids a lot of communication over email and phone. This the feature that I really like about Jira. I always use Jira with my team."
"Lack of a modern web interface compared to other systems might discourage customers."
"There should be a way to look for specific comments. When we have thousands of comments on a Jira ticket, there is no way to look at the comments of a specific type. In the comments, if there is a way to put a tag, it would be helpful. For example, when there are a lot of lengthy discussions happening on a particular ticket, there could be a conclusion tag or something like that to indicate a conclusion. It would help in sorting the comments based on a certain category, such as conclusion."
"There needs to be easier integration with third-parties — personally, this is the biggest issue for me."
"Jira could be more, for example, like Micro Focus, which is what I mostly work with currently."
"I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. It's not so good for testing."
"A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product."
"While it's very powerful, it's very complex sometimes."
"Integration with some of the automation tools could be improved."
"For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great."
Earn 20 points
IBM Rational ClearQuest is ranked 3rd in Defect Tracking while Jira is ranked 2nd in Application Lifecycle Management (ALM) Suites with 243 reviews. IBM Rational ClearQuest is rated 7.2, while Jira is rated 8.0. The top reviewer of IBM Rational ClearQuest writes "Tracks change requests, problems, and physical asset management. I would like to see data type for floating point numbers. ". On the other hand, the top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". IBM Rational ClearQuest is most compared with IBM Rational ClearCase, HCL Compass and IBM Rational Synergy, whereas Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Polarion ALM and Rally Software.
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