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IBM Maximo Application Suite vs Manhattan SCALE comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo Application Suite
Ranking in Billing Software
5th
Average Rating
8.2
Number of Reviews
33
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Manhattan SCALE
Ranking in Billing Software
14th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Billing Software category, the mindshare of IBM Maximo Application Suite is 2.5%, down from 4.3% compared to the previous year. The mindshare of Manhattan SCALE is 1.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Mindshare Distribution
ProductMindshare (%)
IBM Maximo Application Suite2.5%
Manhattan SCALE1.9%
Other95.6%
Billing Software
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
it_user786783 - PeerSpot reviewer
Systems Analyst - Manhattan SCALE WMS at a logistics company with 51-200 employees
Wave flows allow shipments to process in different ways
Being a third-party specialised in online retail, the challenge is to maintain peak efficiency across various order and stock profiles across hundreds of clients, from B2B orders versus B2C orders and products ranging from an iPhone case to a three-seater couch. Orders are channeled based on their profile and processed through wave flows, which allow us to process them in the most efficient way possible.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"For what it represents and what it gives you, it is a very powerful tool."
"If it's not the best EAM product, it is one of the best out there."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We were able to scale perfectly.​"
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Its capabilities let us organize our work."
"Our business has grown and is growing at a consistent rate, and SCALE has been very scalable."
 

Cons

"Coding can be complex when customization is required."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"You can get lost using the application"
"The initial setup was complex, because it is a complex product."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The interface is not very easy or user-friendly and is in need of improvement."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"Manhattan is ahead of where the industry is heading towards, but needs a more third-party oriented approach in its product road map."
 

Pricing and Cost Advice

"$USD700 per agent user."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"The price of IBM Maximo could reduce, it is expensive."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Manufacturing Company
10%
Government
8%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise3
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with IBM Maximo?
There are a couple of places, but I cannot name one at this moment because I still need to go through more of the things because there is a lot which I need to learn. Something related to the custo...
What is your primary use case for IBM Maximo?
I generally develop IBM Maximo reports and then some automation scripts, and the major thing which I have customized is an application called Archival solution that we created from scratch. For the...
What advice do you have for others considering IBM Maximo?
AI Watson, I have not used it so far. I was trying to use it, but there are some challenges for me to use it. I will definitely try to give a review once I use it. I have not used it so far. I will...
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Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
3SUiSSES, AN Deringer, Alliance Boots, ALSPEC, Swizzels Matlow, Forzani Group, GSL, Happigo, Ingram Book Group, QKL Grocery Chain, RBA, Foschini
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