IBM Case Foundation vs Studio Creatio comparison

IBM and Creatio are both solutions in the Business Process Management (BPM) category. IBM is ranked #32 with an average rating of 8.0, while Creatio is ranked #24 with an average rating of 9.0. IBM holds a 0.4% mindshare in BPM, compared to Creatio’s 0.7% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

333 Views
333 Comparison Views

86% willing to recommend

Studio Creatio

Read 13 Studio Creatio reviews

1,117 Views
458 Comparison Views

100% willing to recommend

IBM Case Foundation

Studio Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Studio Creatio compete in the enterprise software market. IBM Case Foundation is stronger in complex workflow automation and large-scale case management, while Studio Creatio holds an advantage in CRM and process automation, making it more attractive for organizations seeking agility.

Features: IBM Case Foundation is appreciated for robust workflow capabilities, scalability, and efficient handling of complex case management. Studio Creatio is valued for comprehensive CRM capabilities, user-friendly design, and out-of-the-box solutions for customer engagement and business process automation.

Room for Improvement: IBM Case Foundation could benefit from enhancing its user interface, improving cloud deployment options, and increasing flexibility for customization. Studio Creatio might improve by expanding its feature set for large-scale enterprises, offering more robust reporting tools, and enhancing integration capabilities with third-party applications.

Ease of Deployment and Customer Service: IBM Case Foundation uses a traditional deployment model, which may increase setup time but ensures stable performance for large enterprises. Its customer service is reputable for handling complex installations. Studio Creatio offers swift deployment with a cloud-based approach, favoring its quick setup and easy updates. Its customer service is noted for responsiveness and accessibility.

Pricing and ROI: IBM Case Foundation generally has higher setup costs, reflecting its robust enterprise features and resulting in a slower ROI. Studio Creatio presents competitive initial costs and faster ROI due to its efficient deployment and comprehensive function set. Its cost-effectiveness and rapid ROI are attractive to businesses aiming for quick implementation and tangible outcomes.

To learn more, read our detailed IBM Case Foundation vs. Studio Creatio Report (Updated: July 2025).

Buyer's Guide

IBM Case Foundation vs. Studio Creatio

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Studio Creatio

Ranking in Business Process Management (BPM)

24th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Rapid Application Development Software (22nd), Low-Code Development Platforms (18th)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of Studio Creatio is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Customizable, easy to use, and has good built-in dashboards

The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It is easy to set up workflows that notify the user depending on certain events."

"The most valuable feature is its stability, which is why we are using it."

"The solution is scalable."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

More IBM Case Foundation pros

"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."

"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."

"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"

"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."

"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."

"The most valuable feature of this solution is its simplicity."

"The most valuable feature of the solution is that it is a low-code and no-code platform."

"The tool enables users to work offline through the mobile application."

More Studio Creatio pros

Cons

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The limitation is only for customization because IBM doesn't support it."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"The interface needs to be more user-friendly."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"90% of the feedback we receive states that the UI is not very user-friendly."

More IBM Case Foundation cons

"The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object."

"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

"HRM is an area where Studio Creatio lacks and needs to improve."

"The documentation must be more technical."

"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."

"Creatio needs to stabilize their marketplace."

"It does not have the ability to run one single large process."

"Numerous options can make implementation confusing."

More Studio Creatio cons

Pricing and Cost Advice

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."

"It is fairly competitive."

"There is a license required for this solution."

"The tool is reasonably priced."

"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."

"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."

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Top Industries

By visitors reading reviews

Government

15%

Insurance Company

11%

University

Computer Software Company

Financial Services Firm

16%

Comms Service Provider

15%

Computer Software Company

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

See all answers

What do you like most about Studio Creatio?

The most valuable feature of the solution is that it is a low-code and no-code platform.

See all answers

What is your experience regarding pricing and costs for Studio Creatio?

The tool is reasonably priced.

See all answers

What needs improvement with Studio Creatio?

Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...

See all answers

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Compared 14% of the time

ServiceNow Now Platform vs Studio Creatio

Compared 10% of the time

Oracle Application Express (APEX) vs Studio Creatio

Compared 8% of the time

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Product Reports

Buyer's Guide

IBM Case Foundation

July 2025

Download IBM Case Foundation product report

Buyer's Guide

Studio Creatio

June 2025

Download Studio Creatio product report

Also Known As

Case Foundation, FileNet Business Process Manager

No data available

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio

Sample Customers

Suncorp Group Limited

Rangel Logistics Solutions

Buyer's Guide

IBM Case Foundation vs. Studio Creatio

July 2025

Free Report: IBM Case Foundation vs. Studio Creatio

Find out what your peers are saying about IBM Case Foundation vs. Studio Creatio and other solutions. Updated: July 2025.

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