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IBM BPM vs KiSSFLOW comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
IBM BPM offers quick ROI by enhancing process efficiency and transparency, outweighing high costs through accelerated operations and reduced errors.
Sentiment score
9.1
KiSSFLOW improved efficiency, reduced costs, enhanced transparency, and boosted productivity with easy adoption and excellent customer support.
 

Customer Service

Sentiment score
6.7
IBM BPM support is responsive and helpful but could improve response speed; high-priority issues receive swift attention.
Sentiment score
7.5
KiSSFLOW customer service is responsive, offering fast resolution, detailed documentation, and knowledgeable support through emails and scheduled meetings.
The customer service is outstanding.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
We had a contract that provided on-site support, which was very satisfactory.
 

Scalability Issues

Sentiment score
6.8
IBM BPM excels in scalable performance on WebSphere, offering customization and flexibility, with expertise crucial for optimal setup.
Sentiment score
7.3
KiSSFLOW is praised for its scalability and integration, handling large user bases and supporting operations smoothly with minimal maintenance.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.1
IBM BPM stability varies, with recent versions showing improvements; issues exist under heavy loads and weak network conditions.
Sentiment score
8.3
KiSSFLOW is praised for its stability, reliability, consistent performance, minimal issues, and trustworthy analytics, ensuring high user confidence.
 

Room For Improvement

IBM BPM needs UI enhancements, better integrations, improved performance, simplified installation, advanced reports, AI features, and security updates.
KiSSFLOW users seek better integrations, enhanced UI, improved Google Drive syncing, real-time linking, editable PDFs, and stable mobile notifications.
Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

IBM BPM is a costly solution suited for large enterprises, with licensing options often pricier than competitors like Camunda.
KiSSFLOW provides subscription-based pricing at $15/user/month, higher than competitors, with no setup costs and free trials available.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

IBM BPM offers robust SOA, easy process modulation, responsive UI, and seamless integration for effective business process management.
KiSSFLOW's strengths include performance, user-friendliness, flexibility, integrations, automation, drag-and-drop system, community support, and AI-suggested fields.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

IBM BPM
Ranking in Business Process Management (BPM)
7th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Application Infrastructure (6th), Process Automation (6th)
KiSSFLOW
Ranking in Business Process Management (BPM)
37th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (30th), Rapid Application Development Software (28th), Low-Code Development Platforms (25th)
 

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 5.9%, down from 7.6% compared to the previous year. The mindshare of KiSSFLOW is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM BPM5.9%
KiSSFLOW0.6%
Other93.5%
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.
Julius Jagdon - PeerSpot reviewer
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
5%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
Ask a question
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Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
No data available
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Find out what your peers are saying about IBM BPM vs. KiSSFLOW and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.