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IBM BPM vs KiSSFLOW comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Businesses using IBM BPM reported improved efficiency, automation, and cost savings despite high costs and moderate ROI.
Sentiment score
9.1
KiSSFLOW improved efficiency, reduced costs, enhanced transparency, and boosted productivity with easy adoption and excellent customer support.
 

Customer Service

Sentiment score
6.6
IBM BPM customer service is generally positive, with effective support, though response delays and communication issues are noted.
Sentiment score
7.5
KiSSFLOW customer service is responsive, offering fast resolution, detailed documentation, and knowledgeable support through emails and scheduled meetings.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
 

Scalability Issues

Sentiment score
6.9
IBM BPM offers impressive scalability, efficiently managing high user volumes with varied experiences and requiring occasional careful tuning.
Sentiment score
7.3
KiSSFLOW is praised for its scalability and integration, handling large user bases and supporting operations smoothly with minimal maintenance.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.1
IBM BPM stability varies; recent versions improve reliability, but issues remain with infrastructure, configuration, and developer expertise.
Sentiment score
8.3
KiSSFLOW is praised for its stability, reliability, consistent performance, minimal issues, and trustworthy analytics, ensuring high user confidence.
 

Room For Improvement

IBM BPM needs improved customization, integration, and user-friendliness, addressing complexity and high cost with enhanced API and AI features.
KiSSFLOW users seek better integrations, enhanced UI, improved Google Drive syncing, real-time linking, editable PDFs, and stable mobile notifications.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

IBM BPM's high costs suit large enterprises, while flexible Cloud Pak and tiered licensing offer varied pricing options.
KiSSFLOW provides subscription-based pricing at $15/user/month, higher than competitors, with no setup costs and free trials available.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

IBM BPM offers integration, scalability, and low-code development with strong UI, enhancing efficiency and reducing complexities.
KiSSFLOW's strengths include performance, user-friendliness, flexibility, integrations, automation, drag-and-drop system, community support, and AI-suggested fields.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

IBM BPM
Ranking in Business Process Management (BPM)
6th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Application Infrastructure (6th), Process Automation (5th)
KiSSFLOW
Ranking in Business Process Management (BPM)
8th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (6th), Rapid Application Development Software (15th), Low-Code Development Platforms (10th)
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 6.9%, down from 7.7% compared to the previous year. The mindshare of KiSSFLOW is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Prince Mathew - PeerSpot reviewer
More customizable than IBM FileNet and useful for automation
One suggestion for IBM BPM is to provide better integration between their products, such as DataCap, which we use for scanning. Although the new CP4BA offers offline capabilities, not everyone is on CP4BA, so enhanced integration for those on older versions would be beneficial. Another major suggestion is to offer a migration path when a product reaches its end of life. For example, there was no migration path when we moved, so we had to redo everything we had developed over ten years completely.
Julius Jagdon - PeerSpot reviewer
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
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Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
11%
Manufacturing Company
7%
Government
6%
Financial Services Firm
16%
Computer Software Company
11%
Government
9%
Wholesaler/Distributor
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What do you like most about KiSSFLOW?
The best thing about Kissflow is its user-friendliness.
What is your experience regarding pricing and costs for KiSSFLOW?
The license is very expensive. However, there are no additional costs to the standard license.
What needs improvement with KiSSFLOW?
One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
No data available
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Find out what your peers are saying about IBM BPM vs. KiSSFLOW and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.