IBM BPM and KiSSFLOW compete in the business process management software category. IBM BPM offers a more comprehensive suite for large enterprises requiring complex process management, while KiSSFLOW is favored for its ease of use and quick deployment, catering well to smaller businesses.
Features: IBM BPM provides robust process orchestration, system integration capabilities, and tools like WebSphere Enterprise Service Bus and WebSphere Process Server. These tools are suitable for complex integrations with rich process management features. In contrast, KiSSFLOW offers agile process automation with an emphasis on ease of use and flexibility through visual process design, making it ideal for businesses seeking simplicity.
Room for Improvement: IBM BPM can improve its configuration and performance, especially in UI development and integration areas. Setup complexity and cost are also noted concerns. KiSSFLOW could enhance the customization of its interface and improve third-party app integration. Both platforms face scalability challenges—IBM BPM with resource-heavy deployment and KiSSFLOW with connectivity options.
Ease of Deployment and Customer Service: IBM BPM supports various environments with a focus on on-premises and hybrid setups, benefiting enterprises with large IT infrastructures. Though customer service is good, some users report delays in technical support. KiSSFLOW is tailored for cloud deployments, simplifying setup and providing responsive customer service, often seen as more straightforward than IBM's.
Pricing and ROI: IBM BPM is considered expensive, especially for small enterprises, but it provides significant ROI in large-scale deployments due to its extensive features and enterprise-level support. KiSSFLOW is more cost-effective, with competitive pricing appealing to smaller or budget-conscious organizations, offering quick ROI through streamlined processes and reduced operational overhead.
The customer service is outstanding.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
We had a contract that provided on-site support, which was very satisfactory.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
SAP is more expensive, but IBM BPM is very expensive.
The integration capabilities of IBM BPM are excellent.
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.
IBM BPM Features
IBM BPM has many valuable key features. Some of the most useful ones include:
IBM BPM Benefits
There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.
Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”
Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."
A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”
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