We performed a comparison between IBM BPM and KiSSFLOW based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"Good user interface and good add option."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"The designer feature, compared to other solutions is easy to use."
"Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"It provides a very robust environment to build an integration framework or workflow patterns that we have. A lot of changes or modifications have been made to this solution over the past few years. The features that they have added this time have helped developers like us to work on the developmental environment and leverage all the capabilities of the tool. This is what I like about this solution."
"IBM BPM is both scalable and stable."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"I like the forms which help us to get information."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The user interface is very, very good."
"The best thing about Kissflow is its user-friendliness."
"The support team responds fast."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"The user experience, while it has improved, should continue to improve."
"The integration could be improved."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"The initial setup can be tricky because IBM BPM is not based on a popular stack, and it's difficult to hire a developer for this product."
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"When you have to integrate files for enterprise applications."
"I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"One area where I believe Kissflow can be improved is customization."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"Sometimes some notifications don't appear on the mobile app."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while KiSSFLOW is ranked 10th in Business Process Management (BPM) with 12 reviews. IBM BPM is rated 7.8, while KiSSFLOW is rated 8.6. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow, whereas KiSSFLOW is most compared with Microsoft Power Apps, Camunda, ServiceNow, Nintex Process Platform and OutSystems. See our IBM BPM vs. KiSSFLOW report.
See our list of best Business Process Management (BPM) vendors.
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