We compared Huntress and Webroot Business Endpoint Protection based on our users reviews.
Our conclusion is that Huntress and Webroot Business Endpoint Protection have simple and convenient setup processes. Huntress is known for its expertise in threat-hunting and its 24/7 SOC, while Webroot is praised for its user-friendly interface. Huntress could improve its reporting and integration with other solutions, while Webroot could enhance its reporting system and integrate better with reliable OTXs. Huntress has generally favorable pricing, while Webroot is considered affordable and cost-effective. Customer support for both products has received mixed feedback, with some users finding it responsive and others experiencing issues.
We primarily focused on the topics below:
The summary above is based on 15 interviews we conducted with Huntress and Webroot Business Endpoint Protection users. To access the interviews' full transcripts, download our report.
"We have FortiEDR installed on all our systems. This protects them from any threats."
"The product's initial setup phase is very easy."
"This is stable and scalable."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"The stability is very good."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"I have found it valuable that this solution is always there and always armed."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"Speed"
"Webroot's tech support is pretty good; they've given me some pointers."
"The Webroot cloud console is very powerful."
"The feature we found most valuable is the AI functionality for maintaining endpoint security. This is very powerful."
"I rate the initial setup phase a ten on a scale of one to ten, where one is difficult, and ten is easy."
"There aren't any features that really stand out — I just want it to keep malware out of my system. To date, I haven't had any malware in my system."
"It is pretty unintrusive. It doesn't take over the system like McAfee or Norton. It doesn't use a whole lot of resources. McAfee and Norton use a lot of resources."
"It is excellent endpoint protection for mobiles that does everything it says it will."
"It takes about two business days for initial support, which is too slow in urgent situations."
"ZTNA can improve latency."
"We find the solution to be a bit expensive."
"We'd like to see more one-to-one product presentations for the distribution channels."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"Cannot be used on mobile devices with a secure connection."
"The solution's UI is an area with certain shortcomings that need improvement."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"I would like the API to be a little better. They are getting there."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"Some of Huntress' reporting could be improved."
"I'd like Huntress to implement a component that can analyze network traffic for specific sites."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"The only complaint I have with Webroot is its inability to prevent UoD phishing and its inability to check against bots or block anti-attacks. Plus the URL server is in zero-definition."
"Reporting system could be improved."
"We need to have a stronger defense against CryptoLock and other attackers."
"They should provide more information on the type of cyber attacks."
"Since they're dealing with multi-core environments now, the best option would be for them to enhance the product so that the product can automatically do an assessment on the machine."
"It needs to improve the problems with the faster connection, and have a huge reduction in false positives."
"Their customer support should be better. We started having some issues with it, and we didn't get the required support."
"It would be nice if it had a feature for automatically generating reports on the client end for device status, security status and backup information."
More Webroot Business Endpoint Protection Pricing and Cost Advice →
Huntress is ranked 13th in Endpoint Protection Platform (EPP) with 12 reviews while Webroot Business Endpoint Protection is ranked 34th in Endpoint Protection Platform (EPP) with 30 reviews. Huntress is rated 9.4, while Webroot Business Endpoint Protection is rated 8.2. The top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". On the other hand, the top reviewer of Webroot Business Endpoint Protection writes "Lightweight and not hard to set up however, does not offer good reporting". Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response and Malwarebytes, whereas Webroot Business Endpoint Protection is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Intercept X Endpoint, SentinelOne Singularity Complete and Bitdefender GravityZone Enterprise Security. See our Huntress vs. Webroot Business Endpoint Protection report.
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