We performed a comparison between HubSpot Sales Hub and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"The solution is very straightforward to utilize."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"The solution has an efficient notification feature."
"For the most part, the solution is stable."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"I think the whole pipeline tracking is most useful for us."
"It is customizable. We have customized the CRM according to our needs."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"There's no installation required."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"The solution should have more integration options."
"The solution is good, but it could be more straightforward."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"The support response time for this solution could be improved."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The customization options for roles in Zoho CRM are currently limited."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The support is not quite good."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"Support could be more knowledgeable."
HubSpot Sales Hub is ranked 15th in CRM with 12 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. HubSpot Sales Hub is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". HubSpot Sales Hub is most compared with Affinity, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our HubSpot Sales Hub vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
