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HubSpot Sales Hub vs Zoho CRM comparison

HubSpot and Zoho are both solutions in the CRM category. HubSpot is ranked #11 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.0. HubSpot holds a 1.2% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 85% of HubSpot users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
HubSpot Sales Hub
Read 20 HubSpot Sales Hub reviews
  • 556 Views
  • 236 Comparison Views
85% willing to recommend
Zoho CRM
Read 53 Zoho CRM reviews
  • 1,877 Views
  • 883 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Zoho CRM and HubSpot Sales Hub operate in the competitive CRM sector. HubSpot Sales Hub has an advantage due to its comprehensive feature set.

Features: Zoho CRM supports a high degree of customization, offers automation tools, and integrates smoothly with Google Apps for Business. It includes lead and pipeline management, complete with a powerful analytics tool for detailed insights. HubSpot Sales Hub excels with advanced marketing tools, effective lead tracking, and comprehensive deal analytics, providing robust reporting capabilities. Its seamless integration with email tools enhances communication efficiency.

Room for Improvement: Zoho CRM can enhance its user interface to improve navigation, as some users find it slightly challenging. Increased flexibility in third-party integrations outside the Zoho ecosystem could also be beneficial. Further development of native mobile app capabilities might enhance on-the-go functionality. HubSpot Sales Hub could reduce initial setup complexity, which might intimidate some new users. Additional customization options for sales pipelines would cater to varied business needs. Also, lowering the pricing tiers to fit smaller businesses without extensive budgets could make it more accessible.

Ease of Deployment and Customer Service: Zoho CRM offers a flexible deployment model with a focus on on-premises and cloud options, paired with personalized customer service. It emphasizes adaptability and customization to fit diverse business requirements. HubSpot Sales Hub provides quick deployment via its cloud solution, minimizing setup hassles. It offers comprehensive support resources that include guides, training, and live assistance to facilitate user adoption swiftly.

Pricing and ROI: Zoho CRM is cost-effective, with affordable pricing and a low initial setup cost, offering a strong return on investment for budget-conscious organizations. It provides a free tier for small teams, enhancing its accessibility. HubSpot Sales Hub, despite a potentially higher cost, delivers excellent ROI through advanced features and enhanced integration efficiency. Its value is realized through comprehensive tools that align with broader business and marketing strategies.

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Buyer's Guide
HubSpot Sales Hub vs. Zoho CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
HubSpot Sales Hub enhances ROI with improved lead tracking, communication, customer profiling, supporting informed decisions despite longer sales cycles.
Sentiment score
7.5
Automation increased productivity and sales by streamlining processes and reducing manual tasks, enhancing efficiency and organizational value.
 

Customer Service

Sentiment score
6.7
HubSpot Sales Hub's customer service is praised for responsiveness, effective self-help resources, and overall user satisfaction despite minor downtime issues.
Sentiment score
6.7
Customer service is helpful but varies in responsiveness, with support hours dependent on the service plan.
It is more difficult with the language in Portuguese, which complicates understanding other functions.
For more quotes and insights, download the HubSpot Sales Hub report
Sometimes, they don't understand what my actual needs are.
For more quotes and insights, download the Zoho CRM report
 

Scalability Issues

Sentiment score
7.0
HubSpot Sales Hub is scalable and user-friendly but may lack features for large enterprises like Salesforce.
Sentiment score
7.9
Zoho CRM is scalable, suitable for SMEs, integrates well, but faces challenges at the enterprise level.
 

Stability Issues

Sentiment score
8.4
HubSpot Sales Hub is praised for its near 100% uptime and consistent stability, receiving varied ratings for reliability.
Sentiment score
7.8
Zoho CRM is praised for stability and reliability, despite initial issues; EU servers are recommended for better performance.
 

Room For Improvement

HubSpot Sales Hub needs more automation, integrations, better reporting, AI capabilities, and interface improvements to meet enterprise demands.
Enhancing Zoho CRM requires better integration, automation, customization, user interface, customer service, analytics, and support for offline operations.
HubSpot Sales Hub could be improved by being more affordable in other countries.
For more quotes and insights, download the HubSpot Sales Hub report
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
For more quotes and insights, download the Zoho CRM report
 

Setup Cost

HubSpot Sales Hub is seen as valuable and scalable, starting at $100 monthly, with discounts for yearly commitments.
Zoho CRM provides competitive enterprise pricing, starting at $35 per user, offering affordable and feature-rich plans compared to competitors.
No quotes available
For more quotes and insights, download the HubSpot Sales Hub report
I rate the pricing as a five out of ten, as it offers good value for money.
For more quotes and insights, download the Zoho CRM report
 

Valuable Features

HubSpot Sales Hub streamlines sales processes with integration, intuitive setup, pipeline management, automation, and enhanced reporting capabilities.
Zoho CRM offers customization, integration, analytics, mobile flexibility, and scalability, ideal for startups and SMEs.
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.
For more quotes and insights, download the HubSpot Sales Hub report
Specifically, the leads and deals modules, as well as integrations, are very effective.
You can customize everything—what you sell, be it products, services, or projects.
For more quotes and insights, download the Zoho CRM report
AD
SS
Romani Labib - PeerSpot reviewer
 

Categories and Ranking

HubSpot Sales Hub
Ranking in CRM
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
53
Ranking in other categories
Opportunity Management (5th), Sales Force Automation (4th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of HubSpot Sales Hub is 1.2%, up from 0.6% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Ashwini Kumar Kamble - PeerSpot reviewer
Manages prospecting and identifies the entire sales lifecycle for a prospect
The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers. The most valuable features in this solution are the activity tracking for a particular prospect, deal sizing, deal valuation, the entire ecosystem of the deal, and the contact person associated with the deal. The tool is quite user-friendly. When we started using it, it was quite clear how to use it. It is a very user-friendly platform, so adopting it had no significant issues. One valuable feature is that it automatically integrates into HubSpot when you write an email to a prospect and include a specific email ID. This gives clear insights into ongoing communications, eliminating information hiding. This feature helps in understanding the entire historical aspect of a prospect, even if the person originally handling it is unavailable.
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AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
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860,168 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Educational Organization
13%
Performing Arts
9%
Manufacturing Company
7%
Educational Organization
49%
Computer Software Company
5%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
See all answers
What is your experience regarding pricing and costs for HubSpot Sales Hub?
The tool's licensing offers value.
See all answers
What needs improvement with HubSpot Sales Hub?
HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market.
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
See all answers
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
See all answers
 

Comparisons

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Compared 48% of the time
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Compared 52% of the time
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Compared 8% of the time
Salesforce Sales Cloud vs Zoho CRM Logo
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Compared 6% of the time
Bitrix24 vs Zoho CRM Logo
Bitrix24 vs Zoho CRM
Compared 6% of the time
Oracle CRM vs Zoho CRM Logo
Oracle CRM vs Zoho CRM
Compared 6% of the time
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Product Reports

Buyer's Guide
HubSpot Sales Hub
June 2025
HubSpot Sales Hub reportDownload HubSpot Sales Hub product report
Buyer's Guide
Zoho CRM
June 2025
Zoho CRM reportDownload Zoho CRM product report
 

Overview

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho
 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
HubSpot Sales Hub vs. Zoho CRM
June 2025
Free Report: HubSpot Sales Hub vs. Zoho CRM
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