We performed a comparison between HubSpot Marketing Hub and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two Marketing Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the reports, overall usability, and ease of use."
"HubSpot Marketing Hub has kept me updated with alerts."
"The biggest reason why I like this solution is the fact that it has so much functionality. It's all contained in one product, so you don't have to use multiple products."
"The tool is very stable and very reliable."
"The product has the most valuable enterprise features."
"As a CRM tool, it looks good."
"We can choose the necessary stages as per the lead, and update it accordingly, then proceed it further."
"There are customizable templates and we can easily make the templates more dynamic."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"In terms of drawbacks, I've found that it lacks in-depth analytics and reporting features."
"There are issues with the consistency of notifications."
"The product is not cheap."
"Years ago, these tools used to allow you to see the exact location of people that were clicking on things. I guess they quit doing it for privacy reasons, but that was very helpful information and I miss seeing it in those reports. I thought that this tool could do it when we left Act-On to go to HubSpot, but when we moved over they stopped doing it."
"HubSpot is mainly for enterprise clients and there is a lot of competition. There are better solutions, such as Eloqua and Marketo. This solution needs to improve the analytics for social media monitoring to a level that it can compete with other solutions available in the market. There are some limitations with the features compared to other solutions."
"The user interface could be made less complicated to enhance the end-user experience. It will create a difference."
"The upcoming tasks feature could be better. With HubSpot, whenever I put the contact information into Microsoft Office or Microsoft Outlook, it automatically inputs it into HubSpot. For example, it keeps telling me to contact my Solaris representative as an upcoming task. I've tried changing the contact in it to "not a lead," but it keeps sending me that notification."
"The solution does not enable one to know with certainty if another opened an email he had sent."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would like to see more integration on a mobile platform in the next release."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
HubSpot Marketing Hub is ranked 2nd in Marketing Automation with 31 reviews while SugarCRM Platform is ranked 9th in Marketing Automation with 11 reviews. HubSpot Marketing Hub is rated 8.2, while SugarCRM Platform is rated 7.0. The top reviewer of HubSpot Marketing Hub writes "Offers, email automation, pre-scheduling, greatly enhances our efficiency and provides the granularity we need for in-depth analysis". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". HubSpot Marketing Hub is most compared with Salesforce Marketing Cloud, Marketo, Oracle Eloqua, IBM Watson Campaign Automation and Zeta Marketing Platform, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our HubSpot Marketing Hub vs. SugarCRM Platform report.
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