ServiceNow and Ivanti Neurons for ITSM are both prominent ITSM platforms. ServiceNow appears to have an edge due to its high configurability and active community support.
Features: ServiceNow excels with high configurability, comprehensive analytics, and seamless integration capabilities, supported by an active community. Ivanti Neurons for ITSM offers essential features such as ticketing, knowledge management, and a user-friendly no-code drag-and-drop interface.
Room for Improvement: ServiceNow's complexity often challenges users, particularly in terms of usability, documentation, and the pricing model. Ivanti requires improvements in its support model, customization capabilities, and user interface.
Ease of Deployment and Customer Service: ServiceNow offers diverse deployment options, including public, private, and hybrid clouds, while Ivanti primarily supports on-premises with some cloud options. Both face customer service challenges; ServiceNow's community may offer supplementary support, and Ivanti's user ratings suggest room for better technical support.
Pricing and ROI: ServiceNow positions as a premium choice with expensive, flexible licensing, which may strain smaller businesses despite potential ROI from efficiency gains. Ivanti presents competitive subscription-based pricing, with undisclosed costs for extensive use, claiming positive ROI when effectively implemented and adopted.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.5% |
| Ivanti Neurons for ITSM | 2.2% |
| Other | 76.3% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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