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Groundcover Observability Platform vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Groundcover Observability P...
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
8.0
Reviews Sentiment
5.4
Number of Reviews
3
Ranking in other categories
Log Management (41st), AI Observability (25th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Groundcover Observability Platform is 0.3%. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Groundcover Observability Platform0.3%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

EO
Software Engineer at FairMoney
Centralized observability has improved transaction monitoring and now reduces errors through faster troubleshooting
Groundcover Observability Platform is already very vast, and improving it requires proper training for even a software developer to be able to use it. A person in tech needs training to navigate the system. The UI is better, but it can be improved to include a more intuitive design that easily explains itself to users so that navigation is simpler. Many features are hidden, and you need someone who is experienced with the platform to direct you on how to view certain information or complete specific tasks and walk you through the process. It would be better if Groundcover focused more on simplifying the user interface and improving human-computer interactions of the dashboard to make it so easy for a new developer or specialist to navigate and get what they need quickly. Querying data from Groundcover is not easy if you do not have specific information. You cannot perform a wildcard search in the text box. If you go to the log and enter an error message, it will not bring any results for you. You must first specify the workload or pods you are looking for, then enter the error. You need to add tags and put in your strings to be able to search for your particular logs or errors. If you just put a wildcard search in the text box, it will not work and will appear as if there are no logs that relate to that search, when in reality the logs exist. Making it easier for developers, users, and specialists using Groundcover to navigate and get what they need without the help of an experienced person walking them through is very important. This improvement is not about functionality but more about making navigation easier.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Groundcover Observability Platform has impacted my organization positively as it is the primary way we use observability in our company, so it has a significant impact."
"Troubleshooting is very fast compared to manual investigation or using the other forms of logging that we used to have, and downtime and errors have decreased because we are able to see our performance and workload pods performing better, increase CPU and memory resources as soon as usage goes above the threshold, and make our application more scalable and improve performance metrics, reducing the number of errors in the application by at least 70%."
"We switched to Groundcover Observability Platform primarily because of the difficult query syntax in our previous solution, and we chose Groundcover for their business model as they don't charge based on log storage, they provide the infrastructure, and from a security perspective, the data stays in-house, which wasn't the case with our previous tool."
"Groundcover Observability Platform scales effectively with our organization's growth as we add new environments and everything works great, and the migration from our old product went very smoothly, allowing us to deprecate it rather quickly."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Alerts and episodes are valuable to me."
"The flexibility to develop and consolidate many solutions into one platform is great."
 

Cons

"I would assess the stability and reliability of Groundcover Observability Platform as an eight out of ten; while I haven't experienced issues personally, I am aware they occasionally encounter some challenges."
"I think it would be beneficial to see the body and content of API calls in the traces as a possible improvement."
"Querying data from Groundcover is not easy if you do not have specific information."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
"Customer support is adequate, but it could be faster, especially with P1 issues, and having more instructional videos available would help."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
 

Pricing and Cost Advice

Information not available
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"The licensing is based on data usage."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk pricing is high."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
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Top Industries

By visitors reading reviews
Construction Company
38%
Financial Services Firm
9%
Recreational Facilities/Services Company
8%
Manufacturing Company
7%
Financial Services Firm
16%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

What needs improvement with Groundcover Observability Platform?
I cannot think of something specific regarding improvements for Groundcover Observability Platform as it is quite effective, especially compared to my previous experience with a Rapid7 platform, wh...
What is your primary use case for Groundcover Observability Platform?
My main use case for Groundcover Observability Platform is monitoring Kubernetes clusters and pods, as well as logs from our production product. I use Groundcover Observability Platform with my Kub...
What advice do you have for others considering Groundcover Observability Platform?
My advice to others considering Groundcover Observability Platform is that I would recommend a monitoring application for everyone. It is simply a matter of becoming accustomed to it, and Groundcov...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...
 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Groundcover Observability Platform vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2026.
909,153 professionals have used our research since 2012.