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Grok vs Moveworks comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grok
Ranking in AI-Powered Chatbots
6th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Large Language Models (LLMs) (7th)
Moveworks
Ranking in AI-Powered Chatbots
3rd
Average Rating
8.2
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
Agentic Automation (7th), AI-Agents for HR (2nd)
 

Mindshare comparison

As of August 2026, in the AI-Powered Chatbots category, the mindshare of Grok is 2.4%, down from 7.2% compared to the previous year. The mindshare of Moveworks is 3.2%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
Moveworks3.2%
Grok2.4%
Other94.4%
AI-Powered Chatbots
 

Featured Reviews

TejaswiniAleti - PeerSpot reviewer
Member Technical at ADP
Daily conversations have boosted my productivity and turned rough ideas into clear responses
Grok could be improved by making its answers more consistent and easier to trust across different topics. I would also like to see better source transparency so I can understand where a response is coming from when accuracy really matters. Another area would be deeper follow-through on complex prompts. Sometimes I want it to keep the structure tighter, explain trade-offs more clearly, or give me a cleaner final answer without needing as much editing on my side. I would also improve the experience around memory and context, so it stays aligned with what I'm trying to do over a longer conversation. That would make it even more useful for ongoing work instead of just one-off questions. I would add a few practical improvements. The user interface could be a little cleaner, especially when switching between tasks or refining an answer. I would also prefer smoother integrations with the other tools and platforms I use, so it fits more naturally into my workflow instead of feeling separate. Another improvement would be better handling of longer conversations so the context stays consistent without me having to restate things. That way, context rot does not happen. That would make it more reliable for ongoing work and reduce repetitive edits on my side. The improvements I would prefer to see are better consistency across answers, and especially when I ask similar questions in different ways. It would also help if Grok were more transparent about when it is confident versus when it is inferring because that makes it easier to trust the output. I would also prefer to improve context handling for longer conversations, editing and refinement tools so I can polish answers more smoothly, and integration quality with other work apps so it fits into my workflow more naturally. The stability and uptime, especially for more demanding or production-style use, would also be important. Overall, I think the biggest theme is making it feel more predictable and dependable while keeping the speed and conversational style that makes it useful.
MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Automated email replies have saved hours daily but still need broader workflow integration
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The biggest measurable outcome for me has been the time saved, as I can usually get to a usable draft or an answer much faster, which cuts down the time I spend rewriting or searching for wording and has improved my productivity by making it easier to move from an idea to a finished answer without getting stuck."
"I previously tried to do the same with ChatGPT, Claude, and Perplexity, but none of them have the ability for this up-to-date, real-time, niche, pop culture knowledge that Grok possesses."
"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."
"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."
"The solution saves us approximately three-quarters of a million dollars per year."
 

Cons

"Grok is already pretty good, but I don't like the voice mode. It doesn't work very well, giving very long answers and explanations and repeating certain greetings."
"I would rate customer support around five out of ten because it is slow and difficult human support in refund handling and we have to rely on other channels, official channels, and community help."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"It is still not perfect enough, but we are working on it to make sure it is very perfect."
"There is always room for improvement, though it depends on how complicated one wants to make it."
"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Comms Service Provider
14%
Financial Services Firm
12%
University
9%
Manufacturing Company
17%
Financial Services Firm
12%
Comms Service Provider
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Grok?
For me, the main cost was the subscription or usage-based plan itself while licensing was more about choosing the right level of access than negotiating a complex enterprise model.
What needs improvement with Grok?
Grok could be improved by making its answers more consistent and easier to trust across different topics. I would also like to see better source transparency so I can understand where a response is...
What is your primary use case for Grok?
My main use case for Grok is getting quick conversational answers and brainstorming ideas, and it helps me work through questions faster. I also use it when I want a more natural back-and-forth ins...
What needs improvement with Moveworks?
Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dyn...
What is your primary use case for Moveworks?
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that ...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Find out what your peers are saying about Grok vs. Moveworks and other solutions. Updated: July 2026.
909,099 professionals have used our research since 2012.