GoTo Resolve vs Workspace ONE UEM comparison

GoTo and Omnissa are both solutions in the Remote Access category. GoTo is ranked #26, while Omnissa is ranked #6 with an average rating of 7.4. GoTo holds a 1.5% mindshare in VUS, compared to Omnissa’s 5.2% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 84% of Omnissa users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and Workspace ONE UEM based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoTo Resolve vs. Workspace ONE UEM Report (Updated: December 2025).

Buyer's Guide

GoTo Resolve vs. Workspace ONE UEM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.6% compared to the previous year. The mindshare of Workspace ONE UEM is 5.2%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
Workspace ONE UEM	5.2%
GoTo Resolve	1.5%
Other	84.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, the stability is good."

"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."

"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."

"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."

"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."

"The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."

"Intune's unified endpoint management platform is invaluable."

"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."

More Microsoft Intune pros

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

"The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."

"You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

"The solution's single plane of glass approach is beneficial. The endpoint management is very good and specific. One of their competitors is Intune, and you have leaks from other services within the Microsoft ecosystem."

"The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively."

"The most valuable feature is the security policies."

"Its value is when you use it with a Workspace ONE UEM solution as it is part of the ecosystem for VMware Workspace ONE."

"It has all of the features that we need to use and that we want to use."

More Workspace ONE UEM pros

Cons

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"During the onboarding of Microsoft Intune, we faced the problem that the policies were not getting synced."

"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."

"Technical support is not that great."

"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

"We faced issues with macOS support. The product should have better inventory and asset management."

More Microsoft Intune cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing of GoTo Resolve is very high compared to other solutions."

"From an improvement perspective, there is a need for discounts to be offered by the solution since it is something that any organization can expect from the product."

"One thing VMware needs to improve is compatibility with different operating systems."

"There should be better compatibility with Linux devices."

"Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations."

"VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions."

"it's very dependent on an active directory"

"The mobile SSO doesn't work as well on Android."

"We'd like more useful support."

More Workspace ONE UEM cons

Pricing and Cost Advice

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"The product is expensive."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Microsoft Intune is not cost-effective as a standalone product."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."

"While it is not inexpensive in terms of price, it is definitely worth it."

"In terms of pricing, this solution is definitely much more expensive compared to other solutions, like MobileIron or MaaS360 or any other product in the market. This solution is more expensive by 30 or 40 percent."

"Its pricing was okay for our company."

"You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space."

"For big users, it's around $500."

"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."

"I have no opinion about the pricing of the product."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

Retailer

Comms Service Provider

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

No data available

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	21
Large Enterprise	58

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...

See all answers

What do you like most about VMware Workspace ONE?

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...

See all answers

What is your experience regarding pricing and costs for VMware Workspace ONE?

I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the ...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

Samsung Knox vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

LogMeIn Rescue vs GoTo Resolve

Compared 21% of the time

TeamViewer Business vs GoTo Resolve

Compared 14% of the time

ScreenConnect vs GoTo Resolve

Compared 13% of the time

LogMeIn Pro vs GoTo Resolve

Compared 10% of the time

GoToMyPC vs GoTo Resolve

Compared 10% of the time

More GoTo Resolve Competitors

SOTI MobiControl vs Workspace ONE UEM

Compared 6% of the time

Jamf Pro vs Workspace ONE UEM

Compared 6% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 6% of the time

Horizon 8 vs Workspace ONE UEM

Compared 5% of the time

Samsung Knox vs Workspace ONE UEM

Compared 3% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2026

Download GoTo Resolve product report

Buyer's Guide

Workspace ONE UEM

January 2026

Download Workspace ONE UEM product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.

Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.

What are the most important features?

Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.

What benefits should users expect?

Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
Cost Savings: Minimize operational costs with streamlined remote support processes.
Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.

Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.

GoTo

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Omnissa

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

GoTo Resolve vs. Workspace ONE UEM

December 2025

Free Report: GoTo Resolve vs. Workspace ONE UEM

Find out what your peers are saying about GoTo Resolve vs. Workspace ONE UEM and other solutions. Updated: December 2025.

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