Gladly vs Retently comparison

Gladly, powered by Customer AI, centers on the customer, not tickets, creating efficient, personal interactions for brands like Crate & Barrel and Ulta Beauty.

Gladly delivers tailored, emotionally intelligent, and scalable experiences for B2C leaders, maintaining a single conversation across all channels with Customer AI. Powerful customer connections drive impressive outcomes, including $510M cost savings and a 65% increase in CSAT scores.

• Customer AI: Ensures continuous conversations across all channels, enhancing personalization.
• Scalability: Effortlessly manages customer interactions, big or small, without sacrificing precision.
• Emotional Intelligence: Understands customer sentiments to create more meaningful interactions.

• Cost Savings: Significant reductions in operational costs for brands leveraging Gladly's platform.
• Increased CSAT: A marked improvement in customer satisfaction scores.
• Enhanced Customer Loyalty: Strengthens relationships through consistent and personalized interactions.

Gladly is extensively implemented in retail and e-commerce, especially for brands striving for exceptional customer service. Retail leaders utilize Gladly to create seamless experiences that reflect their commitment to customer-centric operations.

Retently is a customer feedback and satisfaction analysis platform that helps businesses measure and track customer loyalty, identify areas for improvement, and make data-driven decisions. Retently measures customer satisfaction, tracks the Net Promoter Score (NPS), and generates actionable insights, simplifying the process of gathering feedback. Its customizable survey templates, automated feedback collection, and integration with other tools make it a valuable tool for enhancing customer experience.