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Gigamon Deep Observability Pipeline vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gigamon Deep Observability ...
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
9
Ranking in other categories
Event Monitoring (10th), Data Loss Prevention (DLP) (28th), Security Information and Event Management (SIEM) (46th), Web Application Firewall (WAF) (33rd), Advanced Threat Protection (ATP) (25th), Network Packet Broker (NPB) (1st), Network Detection and Response (NDR) (17th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gigamon Deep Observability Pipeline is 0.4%, up from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Gigamon Deep Observability Pipeline0.4%
OpenText Real User Monitoring0.4%
Other99.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

LeonardoAlves - PeerSpot reviewer
Improved the capability to analyze the environment and network problems with easy setup
It improved the capability to analyze the environment and network problems. It also helped streamline your security and performance monitoring The application I use is a script. My environment is a mix of technologies. I have many passionate people in my network who are on a journey in…
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for improving network visibility with Gigamon is the packet filtering capability."
"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."
"It offers straightforward integration."
"The most valuable feature is NetFlow."
"The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."
"It has high stability."
"The solution is straightforward to set up."
"The Pipeline's Comprehensive Insights into data flows have helped improve operational efficiency and security."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The technical support is good at resolving issues."
"Very easy to implement."
"It is a good product."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
 

Cons

"The graphical user interface could be improved."
"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."
"It only inspects a specific kind of traffic. There should be different kinds of use cases."
"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."
"They should increase the solution's cluster capacity."
"Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good."
"Its filtering feature needs improvement."
"The security should be improved."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The product needs more R&D to make it easier and more compatible with other software."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"This technology is considered to be older."
"Some issues with login errors."
"The solution's technical support presents a lot of issues with too many delays."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
 

Pricing and Cost Advice

"The solution is highly-priced."
"The solution's price is reasonable."
"I would rate the solution as expensive, around an eight or nine out of ten. There are other competitive solutions available."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Healthcare Company
8%
Manufacturing Company
7%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
11%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What do you like most about Gigamon Deep Observability Pipeline?
The most valuable feature for improving network visibility with Gigamon is the packet filtering capability.
What needs improvement with Gigamon Deep Observability Pipeline?
Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good. They need to improve their performance.
What is your primary use case for Gigamon Deep Observability Pipeline?
I am working with Gigamon Deep Observability Pipeline and Firemon, and I have been working with it for a year.
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

Gigamon, GigaSecure
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Gigamon Deep Observability Pipeline vs. OpenText Real User Monitoring and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.