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Fortra's Alert Logic MDR vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortra's Alert Logic MDR
Ranking in SOC as a Service
4th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Vulnerability Management (28th), Managed Detection and Response (MDR) (19th)
Palo Alto Networks Cortex X...
Ranking in SOC as a Service
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd)
 

Mindshare comparison

As of August 2025, in the SOC as a Service category, the mindshare of Fortra's Alert Logic MDR is 6.8%, down from 8.4% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 17.4%, up from 16.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service
 

Featured Reviews

reviewer2191746 - PeerSpot reviewer
It's a highly mature, competitively priced solution that provides total visibility into your ecosystem. FORTRA's Alert Logic has the only Cybersecurity Platform that integrates XDR+WAF+VM+DLP in one.
Alert Logic offers total visibility into the client's IT ecosystem. The solution's intrusion detection system inspects 100 percent of the network packets and installs universal agents on all physical and virtual servers for log collection. Alert Logic also aggregates logs of the client's various 3rd Party security tools into a single pane of glass. All of the analytics from those data feeds got to a 24/7 SOC with sophisticated resources. Alert Logic has massive threat intelligence resources to provide additional context to the incident response declarations. They do all the heavy lifting for clients who lack the technology and resources to operate their own SOC. The client is solely responsible for the incident response component. The macro analytics resides on Alert Logic's cloud. You have the ECM response and business application team on the client side. Everything works in tandem, which is the only way you can deal with the advanced threats we face today, especially the ransomware families. If you don't respond in minutes, you're in trouble.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has the ability to install agents. It is pretty straightforward. You can automate the process pretty easily."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"The installation and configuration were slick."
"The initial setup is pretty straightforward."
"The solution was consistently available, and I cannot recall any instances where it was down."
"We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed."
"Notifications and the detail of notifications are most valuable. It is a user-friendly solution."
"It is a very stable product."
"The product can automate security tasks."
"The drag-and-drop interface enables analysts with no programming knowledge to create playbooks easily."
"I have found the solution very useful, it integrates well with other platforms."
"Cortex XSOAR's playbook for incident management and automation is highly valuable."
"The automation is excellent."
"Many different playbooks are available and can be customized."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"It’s easy to install."
 

Cons

"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers."
"The setup process was complex."
"Could be more of an endpoint protector."
"We'd like to have triggered alerts sent to us so we see errors quicker."
"I would like more data on the alert payload. It would be good to have the ability to customize the alert payload to add whatever data that we want on there. Right now, it is a bit limited."
"They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"Creating complex playbooks using coding languages, such as Python, could be easier."
"The solution should be made a bit cheaper."
"The dashboard performance could be improved."
"It was expensive, making it essential for the customer to evaluate whether ROI is coming from the business model, as they are also acting as a SOC provider."
"There should be an on-premise version available for customers to have different choices."
"Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"It is been decommissioned by Palo Alto."
 

Pricing and Cost Advice

"Almost any product that is on the AWS Marketplace is super easy to subscribe to."
"Its pricing is very reasonable considering what you get for what you pay. There is quite a good value there. Its licensing is also very logical. They've got the licensing price points at a reasonable level. It is on a monthly license but a yearly contract. There are no additional costs to the standard licensing fees."
"Price of the solution was very reasonable considering the size of our organization at the time, and so it worked out perfectly."
"Alert Logic has better competitive pricing than some of its competitors."
"Our ROI would probably be zero. We don't even use it. It sits in there. We get emails and just delete them. Around the world, we don't even use it."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"It is expensive."
"The solution is a bit on the expensive side."
"There is a perception that it is priced very high compared to other solutions."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"It is approx $10,000 or $20,000 per year for two user licenses."
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Top Industries

By visitors reading reviews
Computer Software Company
23%
Manufacturing Company
12%
Financial Services Firm
5%
Performing Arts
5%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

Alert Logic MDR, Alert Logic Managed Detection and ResponseAlert Logic Threat Manager, Alert Logic Cloud Defender, Critical Watch FusionVM
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Fortra's Alert Logic MDR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.