FortiMonitor vs Freshservice comparison

Fortinet and Freshworks are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #16 with an average rating of 9.0, while Freshworks is ranked #8 with an average rating of 8.2. Fortinet holds a 2.0% mindshare in IMS, compared to Freshworks’s 1.5% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

4,084 Views
572 Comparison Views

100% willing to recommend

Freshservice

Read 41 Freshservice reviews

8,428 Views
421 Comparison Views

97% willing to recommend

FortiMonitor

Freshservice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FortiMonitor and Freshservice based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed FortiMonitor vs. Freshservice Report (Updated: June 2026).

Buyer's Guide

FortiMonitor vs. Freshservice

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

16th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (37th), IT Infrastructure Monitoring (40th), Digital Experience Monitoring (DEM) (11th)

Freshservice

Ranking in IT Alerting and Incident Management

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), AI IT Support (4th)

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.0%, up from 1.1% compared to the previous year. The mindshare of Freshservice is 1.5%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.5%
FortiMonitor	2.0%
Other	96.5%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"The most valuable feature of FortiMonitor is user monitoring, as we are able to see if the user is following the policy or not from their system, and additionally the solution integrates well with Fortinet FortiGate and has centralized management."

"Fortinet's customer support is very good."

"FortiMonitor's dashboard is very informative and user-friendly."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"FortiMonitor is 100% stable."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

More FortiMonitor pros

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

"There is a nice user interface."

"It's very handy and very easy to use."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"We found the initial setup to be very simple."

More Freshservice pros

Cons

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"There are areas for improvement that FortiManager is addressing."

"The solution's initial setup process is time-consuming."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

More FortiMonitor cons

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

"The only thing I would have against it right now is that the workflow automation is not as granular as we would like it to be, at least for the size of our organization."

"Sometimes, the billing process is an absolute nightmare."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

More Freshservice cons

Pricing and Cost Advice

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"FortiMonitor's price is very high."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"There are additional costs needed for certain functionality, such as scalability."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"The pricing is reasonable."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The solution has an annual licensing model."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"We're basically paying about $100 USD per agent per month."

"Our licensing fee for Freshservice is $2,500 a year."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

More Freshservice pricing and cost advice

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902,894 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

Healthcare Company

Manufacturing Company

Financial Services Firm

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What needs improvement with FortiMonitor?

There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

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Compared 4% of the time

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Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

June 2026

Download FortiMonitor product report

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Also Known As

Panopta

Flint

Overview

FortiMonitor excels in user monitoring and network operations, with its central management and intuitive dashboard. Known for reducing administrative costs and enhancing security awareness, it also provides seamless integration with other devices.

FortiMonitor supports dual-factor authentication, alert systems, and system health monitoring, proving essential for technical teams managing infrastructures and FortiGate activities. Despite its benefits, there are areas like compatibility and pricing where improvements are sought. It offers high-level monitoring, customizable dashboards, and alert capabilities which are critical in busy environments, especially for detecting harmful activities and ensuring efficient CPU utilization.

What features enhance FortiMonitor's efficiency?

User Monitoring: Monitors end users and logs effectively.
Traffic Analysis: Offers comprehensive insights into network traffic.
Dual-factor Authentication: Enhances security with two-step verification.
Centralized Management: Streamlines operations with an intuitive dashboard.
Proactive Alerts: Provides redundancy and instant notifications for potential issues.
Seamless Integration: Easily integrates with other devices for continuity.

What benefits and ROI should be evaluated?

Cost Reduction: Lowers administrative costs significantly.
Security Awareness: Improves security management efficiency.
Data Continuity: Ensures continuous operations with automated vendor configuration.
Efficiency Gains: Adapts to new vendors and enhances CPU utilization.

FortiMonitor is widely implemented in industries for end-user monitoring, security tracking, and infrastructure management. It's crucial for environments needing high-level monitoring and identifying hardware problems, where proactive management and customizable dashboards are key to maintaining operations.

Fortinet

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

FortiMonitor vs. Freshservice

June 2026

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