FortiMonitor vs Freshservice comparison

Fortinet and Freshworks are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #17 with an average rating of 9.0, while Freshworks is ranked #15 with an average rating of 8.2. Fortinet holds a 2.1% mindshare in IMS, compared to Freshworks’s 1.6% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

4,427 Views
620 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

9,733 Views
487 Comparison Views

97% willing to recommend

FortiMonitor

Freshservice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FortiMonitor and Freshservice based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed FortiMonitor vs. Freshservice Report (Updated: August 2026).

Buyer's Guide

FortiMonitor vs. Freshservice

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

17th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (37th), IT Infrastructure Monitoring (40th), Digital Experience Monitoring (DEM) (11th)

Freshservice

Ranking in IT Alerting and Incident Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (12th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), AI IT Support (5th)

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.1%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.6%
FortiMonitor	2.1%
Other	96.3%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is easy."

"Fortinet's customer support is very good."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."

"Overall, I would recommend FortiMonitor to others."

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

More FortiMonitor pros

"It has greatly improved the process of ticket triaging."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"We find its ability to track what's going on with each request very valuable."

"We found the initial setup to be very simple."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"We use the ticketing system primarily, which is very easy to use for all users."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice; integration is the part that's interesting because it's easy to set up a process, it's extremely simple to integrate, and in one week, you can add change management, which is incredible."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

More Freshservice pros

Cons

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"For our type of country, it is always expensive, but it has competitive pricing."

"There are areas for improvement that FortiManager is addressing."

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."

More FortiMonitor cons

"They're not very good at technical support."

"I am not too happy with the page layout or screen layout since it always looks messy."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

More Freshservice cons

Pricing and Cost Advice

"There are additional costs needed for certain functionality, such as scalability."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"FortiMonitor's price is very high."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The pricing is reasonable."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Compared to other tools, Freshservice is affordable."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The solution has an annual licensing model."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

More Freshservice pricing and cost advice

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909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

Construction Company

Healthcare Company

Financial Services Firm

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What needs improvement with FortiMonitor?

There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

SolarWinds Network Device Monitor vs FortiMonitor

Compared 7% of the time

PRTG Network Monitor vs FortiMonitor

Compared 7% of the time

ThousandEyes vs FortiMonitor

Compared 6% of the time

PagerDuty Operations Cloud vs FortiMonitor

Compared 4% of the time

SolarWinds NPM vs FortiMonitor

Compared 4% of the time

More FortiMonitor Competitors

ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

August 2026

Download FortiMonitor product report

Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Also Known As

Panopta

Flint

Overview

FortiMonitor excels in user monitoring and network operations, with its central management and intuitive dashboard. Known for reducing administrative costs and enhancing security awareness, it also provides seamless integration with other devices.

FortiMonitor supports dual-factor authentication, alert systems, and system health monitoring, proving essential for technical teams managing infrastructures and FortiGate activities. Despite its benefits, there are areas like compatibility and pricing where improvements are sought. It offers high-level monitoring, customizable dashboards, and alert capabilities which are critical in busy environments, especially for detecting harmful activities and ensuring efficient CPU utilization.

What features enhance FortiMonitor's efficiency?

User Monitoring: Monitors end users and logs effectively.
Traffic Analysis: Offers comprehensive insights into network traffic.
Dual-factor Authentication: Enhances security with two-step verification.
Centralized Management: Streamlines operations with an intuitive dashboard.
Proactive Alerts: Provides redundancy and instant notifications for potential issues.
Seamless Integration: Easily integrates with other devices for continuity.

What benefits and ROI should be evaluated?

Cost Reduction: Lowers administrative costs significantly.
Security Awareness: Improves security management efficiency.
Data Continuity: Ensures continuous operations with automated vendor configuration.
Efficiency Gains: Adapts to new vendors and enhances CPU utilization.

FortiMonitor is widely implemented in industries for end-user monitoring, security tracking, and infrastructure management. It's crucial for environments needing high-level monitoring and identifying hardware problems, where proactive management and customizable dashboards are key to maintaining operations.

Fortinet

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

FortiMonitor vs. Freshservice

August 2026

Free Report: FortiMonitor vs. Freshservice

Find out what your peers are saying about FortiMonitor vs. Freshservice and other solutions. Updated: August 2026.

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