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ForgeRock vs SAP Customer Identity and Access Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (12th), Access Management (9th)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of ForgeRock is 11.7%, down from 13.6% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Trisha Bhola - PeerSpot reviewer
It's easier to customize and maintain our code
I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.
Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"I like the intelligent authentication feature."
"In terms of the tool's operational efficiency, ForgeRock Access Management is used in a lot of environments, different regions, and in different stages of production environments."
"The most valuable features of ForgeRock are social login and data protection."
"Easy to navigate, handle and manage the applications."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The support is good and prompt."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
 

Cons

"We would like this solution to be developed for use with mobile applications."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The product's support services in the French language are not free."
"The identity management model needs a bit of improvement."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The solution could improve by adding more advertising and marketing."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
 

Pricing and Cost Advice

"ForgeRock's pricing is more competitive than other products."
"ForgeRock is an expensive solution."
"Its price is comparable to other products in the market."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"The pricing of the solution is fair but I do not have the full details."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"It's a bit pricey and could be more competitive."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
12%
Insurance Company
7%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Information Not Available
Find out what your peers are saying about ForgeRock vs. SAP Customer Identity and Access Management and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.