We performed a comparison between ForgeRock and SAP Customer Identity and Access Management based on real PeerSpot user reviews.
Find out what your peers are saying about Auth0, Omada, Ping Identity and others in Customer Identity and Access Management (CIAM)."ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"Easy to customize and adaptable to any environment."
"The product is easy to set up."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The identity management model needs a bit of improvement."
"Automatic Deployment needs improvement. it could be made easier."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The solution's deployment should be made easier."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"They should improve the solution by include reporting."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
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ForgeRock is ranked 3rd in Customer Identity and Access Management (CIAM) with 27 reviews while SAP Customer Identity and Access Management is ranked 9th in Customer Identity and Access Management (CIAM) with 2 reviews. ForgeRock is rated 8.0, while SAP Customer Identity and Access Management is rated 8.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SAP Customer Identity and Access Management writes "A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas SAP Customer Identity and Access Management is most compared with Auth0 and Salesforce Identity.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
