FLS VISITOUR vs SAP CRM Service [EOL] comparison

FLS VISITOUR provides the real-time software for route planning and appointment scheduling in the field service. It provides the following solutions:

• DISPATCHING offers the top features- Real-Time Tour optimization, Automation, Data Management, Data Exchange, Data Protection and Multi-Channel Communication.
• CUSTOMER SERVICE, provides Real-time scheduling, Appointments optimized routes, 24/7 client self-service through the appointment web portal with intuitive operation, Information on field service arrival times through real-time data from the mobile solution and High first-time fix rate through precise allocation of the appropriate staff, equipment, and necessary replacement parts.
• IT DEPARTMENT, offers Allocation: Best practice process models and tools for smooth planning, implementation, and productive operation, Data security: Protection of sensitive client and staff data through security-oriented system architecture, encryption, and comprehensive role and rights management, Integration: Flexible connection to numerous ERP and CRM solutions over state-of-the-art interface technology and Centralized monitoring and life cycle management of large installations over FLS ENTERPRISE SERVER CONTROL.

SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.