We performed a comparison between ExtraHop Reveal(x) for IT Operations and LogicMonitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"Wire data analytics."
"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."
"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time."
"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."
"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."
"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."
"LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."
"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."
"The Wi-Fi side needs improvement."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"They either have to go broad or decide what their bread and butter is and get really good at that."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"Network visibility is something that needs to be improved."
"This solution would be improved if it had the ability to retain data longer."
"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."
"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."
"LogicMonitor should always improve AI because we are always striving for real intelligence. An additional feature we'd like to see in the next release of LogicMonitor is more in the area of identification of when the dominant workload is working. There are certain devices and applications that have cycles of their own. Some are used primarily during prime time, and some are used during the overnight timeframe, and better identification and classification of those workloads would be helpful. For example, we could then do some more planning about, for this particular set of devices, as it has a prime time environment, and we don't want to see a 24-hour average, as we want to see what is the 75th or 90th percentile utilization during the prime time when it is being used, whenever that prime time is."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."
"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."
"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."
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ExtraHop Reveal(x) for IT Operations is ranked 56th in Network Monitoring Software with 8 reviews while LogicMonitor is ranked 17th in Network Monitoring Software with 25 reviews. ExtraHop Reveal(x) for IT Operations is rated 8.6, while LogicMonitor is rated 9.0. The top reviewer of ExtraHop Reveal(x) for IT Operations writes "Great for identifying application interdependencies with helpful support but needs better visualizations". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". ExtraHop Reveal(x) for IT Operations is most compared with vRealize Network Insight, NETSCOUT nGeniusONE, ThousandEyes, SolarWinds NPM and Dynatrace, whereas LogicMonitor is most compared with SolarWinds NPM, ScienceLogic, Zabbix, SCOM and OpsRamp. See our ExtraHop Reveal(x) for IT Operations vs. LogicMonitor report.
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