Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
Communications Service Providers (CSPs) are under pressure to offer innovative offerings in highly competitive communications services markets. Mavenir is committed to supporting our partners with innovative services to create additional revenue streams, protect their existing customer base, and reduce customer churn.
Evolve IP Unified Contact Center is ranked 15th in Contact Center as a Service (CCaaS) while Mavenir Mobile Business Contact is ranked 13th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while Mavenir Mobile Business Contact is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Mavenir Mobile Business Contact is most compared with .
See our list of best Contact Center as a Service (CCaaS) vendors.
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