We performed a comparison between Evolve IP Unified Contact Center and Genesys Cloud CX based on real PeerSpot user reviews.
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Evolve IP Unified Contact Center is ranked 30th in Workforce Engagement Management while Genesys Cloud CX is ranked 1st in Workforce Engagement Management with 9 reviews. Evolve IP Unified Contact Center is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". Evolve IP Unified Contact Center is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX.
See our list of best Workforce Engagement Management vendors and best Contact Center as a Service (CCaaS) vendors.
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