We performed a comparison between ESET Cloud Apps Protection and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"We are close to having 99% or 98% detection."
"The most valuable features are the precision of detection and the level of customization of the policy."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The solution can be used remotely; it's easy to upload and share files."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"Microsoft Defender for Office 365 must improve the overall management style, including the GUI. It also needs to change the filters so that it is easy to whitelist and blacklist data."
"We need to be able to whitelist data at the backend."
"You should be able to deploy Defender for every subscription without the need to add servers."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"The XDR dashboard has room for improvement."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"The UI needs to be more user-friendly."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"It's not easy for an admin to check and decide if the email is good or not."
"The specific domain file for Apache needs to be well-defined."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"In my experience, their technical support can be a little slow."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
ESET Cloud Apps Protection is ranked 22nd in Email Security with 2 reviews while Kiteworks is ranked 13th in Email Security with 12 reviews. ESET Cloud Apps Protection is rated 9.6, while Kiteworks is rated 8.8. The top reviewer of ESET Cloud Apps Protection writes "Great protection, good privacy, and helpful support". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". ESET Cloud Apps Protection is most compared with Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Perception Point Advanced Email Security, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense. See our ESET Cloud Apps Protection vs. Kiteworks report.
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