Eggplant Test vs Nexthink comparison

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and Eggplant Test are advanced solutions competing in the IT operations and testing category. Nexthink appears to have an upper hand in user data analytics and user experience improvement, providing value through automation and integration capabilities, whereas Eggplant Test excels in testing automation with AI-driven stability and performance.

Features: Nexthink offers a robust event repository for extensive investigations, enhances user experience through digital experience scoring, and aids remote actions with integration tools. Eggplant Test provides strong OCR and automation capabilities, features a versatile scripting language SenseTalk, and enables cross-platform testing with high adaptability for complex scenarios.

Room for Improvement: Nexthink could improve by expanding non-Windows platform support, enhancing integration with other ITSM tools, and improving alerting mechanisms. Eggplant Test can enhance data management, streamline setup processes, and expand language support beyond its proprietary language for better usability.

Ease of Deployment and Customer Service: Both products offer deployment options on-premises and in public or private clouds. Nexthink receives positive feedback for customer support, though some note responsiveness issues with first-line support. Eggplant Test is praised for knowledgeable and quick support services.

Pricing and ROI: Nexthink is deemed cost-effective, offering broad functionalities and improving ROI by efficiently resolving IT issues. Its licensing cost varies, but its capabilities justify the investment for large deployments. Eggplant Test, although more expensive, is favored by larger enterprises for its comprehensive testing approach and includes extensive support in its pricing, providing significant value by reducing testing times.

To learn more, read our detailed Eggplant Test vs. Nexthink Report (Updated: December 2025).

Eggplant Test vs. Nexthink

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eggplant Test

Ranking in Digital Experience Monitoring (DEM)

13th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Test Management Tools (9th), Test Automation Tools (12th)

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Eggplant Test is 0.9%, up from 0.6% compared to the previous year. The mindshare of Nexthink is 19.4%, down from 27.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
Nexthink	19.4%
Eggplant Test	0.9%
Other	79.7%

Digital Experience Monitoring (DEM)

Featured Reviews

Mirza Hussain

Engineer at a manufacturing company with 10,001+ employees

Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort

I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.

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Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

Real-time monitoring enhances proactive issue identification and boosts productivity

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are able to now automate tests, which so far have been manual."

"The features that we like the most are the developer interface and the ability to quickly develop and deploy tests."

"Its scalability is good. It is useful for desktop applications, and it also uses OCR and does image recognition."

"Good text reading ability."

"The best feature of Eggplant Test is that it's very easy to use; you just capture those pictures of the objects in your application and it's easy to automate."

"The biggest advantage has been the ability to improve the quality significantly."

"The solution is a stable one."

"Eggplant Test is valuable due to its OCR technology, which is independent of underlying technologies and can identify applications based on labels such as 'username' and 'password'."

More Eggplant Test pros

"Real-time analytics is effective as it involves real-time monitoring for proactive issue identification."

"Number of service incidents dropped by more than 20%."

"Nexthink is valuable for showing real-time data."

"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."

"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."

"With this solution we are able to link issues to automatic actions that will solve the problem."

More Nexthink pros

Cons

"We found that we had issues regarding the VPN setup, which is one of the reasons that we did not purchase this solution."

"There was no free trial in it."

"The execution times are a little slower, and the two-system architecture that we currently follow could be better replaced with a one-system architecture."

"I would like to see standardized actions already built into Eggplant. For example, "wait eight seconds". That way, I wouldn't need to create it as an action. Right now, I have to program that wait and describe it as an action so that everybody knows it is an action that waits eight seconds... That way, somebody who is not familiar with programming processes like "if-else", or "for", or "while", would be able, from the first moment, and without programming, to put some easy-to-use, standardized, actions in place."

"The reporting function is a bit shallow. The solution does not offer very comprehensive reporting in terms of your test results. The reporting time and the logs are very high level as well. These areas need improvement."

"If one area could be improved, it would be some of their documentation. In particular, some of their online help and user support documentation is a little bit out of date and could be revised and updated on a more frequent basis. Other than that, I haven't really found any issues or problems."

"They need to update the Linux. I think it's kind of an outdated Java Swing application."

"It has low productivity."

More Eggplant Test cons

"There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool."

"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."

"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."

"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."

"I would like it if they could put in some patch deployments and compliances."

"The initial setup needs technical knowledge."

"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."

"There could be improvements in monitoring user sentiments."

More Nexthink cons

Pricing and Cost Advice

"End-to-end testing isn't possible for us because of the licensing problems. It's very expensive, so we only have two development/execution licenses."

"Eggplant Test is a very expensive solution."

"It probably has a yearly license."

"It is scalable, but it is a matter of money in the pocket. You can scale it, but then you have to have additional licenses. The licensing approach of eggPlant is not the best."

"This solution is expensive when compared to the market. However, the reason it is more expensive is because of its stability, high performance, and for its support of any technology."

"Make a smart decision about the number of developer- and execution-only licenses you purchase to maximize your budget. We found that going heavier on execution-only licenses has been a way to reduce our costs and maximize our ability to benefit from the software."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Financial Services Firm

11%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

15%

Healthcare Company

12%

Manufacturing Company

12%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	19

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?

Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...

What is your experience regarding pricing and costs for Eggplant Manager?

The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.

What needs improvement with Eggplant Manager?

What is your experience regarding pricing and costs for Nexthink?

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

What needs improvement with Nexthink?

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the...

What is your primary use case for Nexthink?

I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to...

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Product Reports

Download Eggplant Test product report

Eggplant Test

January 2026

Download Nexthink product report

January 2026

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights

No data available

Overview

Across every industry, digital transformation is top of mind. New methods of developing software are driving fast change, and test teams are feeling the pressure. Increasing demand to release faster while maintaining the highest levels of quality is making the testing process more complex and harder to scale.

With AI-powered testing, Eggplant’s test and automation intelligence delivers the coverage you need to optimize the user experience, speed up release cycles, and improve your quality assurance process. Discover a fast, secure, and easy-to-use solution that tests any kind of software on any platform or device.

Keysight Technologies

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Sample Customers

FUJIFILM Group, NEC Personal Computers

https://www.nexthink.com/custo...