Nexthink and Eggplant Test are advanced solutions competing in the IT operations and testing category. Nexthink appears to have an upper hand in user data analytics and user experience improvement, providing value through automation and integration capabilities, whereas Eggplant Test excels in testing automation with AI-driven stability and performance.
Features: Nexthink offers a robust event repository for extensive investigations, enhances user experience through digital experience scoring, and aids remote actions with integration tools. Eggplant Test provides strong OCR and automation capabilities, features a versatile scripting language SenseTalk, and enables cross-platform testing with high adaptability for complex scenarios.
Room for Improvement: Nexthink could improve by expanding non-Windows platform support, enhancing integration with other ITSM tools, and improving alerting mechanisms. Eggplant Test can enhance data management, streamline setup processes, and expand language support beyond its proprietary language for better usability.
Ease of Deployment and Customer Service: Both products offer deployment options on-premises and in public or private clouds. Nexthink receives positive feedback for customer support, though some note responsiveness issues with first-line support. Eggplant Test is praised for knowledgeable and quick support services.
Pricing and ROI: Nexthink is deemed cost-effective, offering broad functionalities and improving ROI by efficiently resolving IT issues. Its licensing cost varies, but its capabilities justify the investment for large deployments. Eggplant Test, although more expensive, is favored by larger enterprises for its comprehensive testing approach and includes extensive support in its pricing, providing significant value by reducing testing times.
Across every industry, digital transformation is top of mind. New methods of developing software are driving fast change, and test teams are feeling the pressure. Increasing demand to release faster while maintaining the highest levels of quality is making the testing process more complex and harder to scale.
With AI-powered testing, Eggplant’s test and automation intelligence delivers the coverage you need to optimize the user experience, speed up release cycles, and improve your quality assurance process. Discover a fast, secure, and easy-to-use solution that tests any kind of software on any platform or device.
Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.
Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.
About the Nexthink Experience
Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\
Reviews from Real Users
Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.
A tech specialist at a tech services company writes, "The initial setup is very simple."
A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
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