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Edgeverve AssistEdge Cloud RPA vs Jacada Intelligent Agent Engagement comparison

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Buyer's Guide
Robotic Process Automation (RPA)
May 2022
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: May 2022.
597,291 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.""It's a pretty robust product.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""WorkFusion's SAP integrations are really good.""The solution is stable, we have not had any glitches or problems.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""For automating mundane activities, I can recommend WorkFusion."

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"I would say that the cross-integration between different modules, such as between the OCR, RPA, and ML, is the most valuable feature."

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"The initial setup was fairly straightforward."

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Cons
"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users.""The user experience could be better both from an RPA perspective and from a business perspective.""There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

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"Better training and better accessibility of the tools are the things that need to be improved."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
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    Questions from the Community
    Top Answer: 
    A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau… more »
    Top Answer: 
    The pricing is high. They should have a better pricing structure. It was not easy for me to try out WorkFusion… more »
    Top Answer: 
    It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need… more »
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    Comparisons
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    Overview

    Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

    WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

    Speed-up your business process automation capabilities with AssistEdge Cloud RPA, a platform proven to deliver faster, reliable and accurate automation programs for enterprises. AssistEdge Cloud RPA focuses on deploying streamlined, secure, scalable and flexible automation solutions for enterprises. It accelerates time-to-value through AssistEdge RPA and industry-leading RPA delivery capability, coupled with Cloud efficiency.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Offer
    Learn more about WorkFusion
    Learn more about Edgeverve AssistEdge Cloud RPA
    Learn more about Jacada Intelligent Agent Engagement
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  
    Information Not Available
    Humana, Turk Telekom, Leumi Card
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Financial Services Firm12%
    Insurance Company5%
    VISITORS READING REVIEWS
    Computer Software Company42%
    Comms Service Provider15%
    Government7%
    Insurance Company3%
    VISITORS READING REVIEWS
    Computer Software Company42%
    Comms Service Provider13%
    Government7%
    Recreational Facilities/Services Company5%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise66%
    No Data Available
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    May 2022
    Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: May 2022.
    597,291 professionals have used our research since 2012.

    Edgeverve AssistEdge Cloud RPA is ranked 27th in Robotic Process Automation (RPA) with 1 review while Jacada Intelligent Agent Engagement is ranked 29th in Robotic Process Automation (RPA) with 1 review. Edgeverve AssistEdge Cloud RPA is rated 6.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Edgeverve AssistEdge Cloud RPA writes "Stable with good cross-integration between modules, but the training needs to be improved". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Edgeverve AssistEdge Cloud RPA is most compared with UiPath, Microsoft Power Automate, BotFarm and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.