"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"It's a pretty robust product."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"WorkFusion's SAP integrations are really good."
"The solution is stable, we have not had any glitches or problems."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"For automating mundane activities, I can recommend WorkFusion."
"I would say that the cross-integration between different modules, such as between the OCR, RPA, and ML, is the most valuable feature."
"The initial setup was fairly straightforward."
"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."
"The user experience could be better both from an RPA perspective and from a business perspective."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."
"Better training and better accessibility of the tools are the things that need to be improved."
"They need to create a workflow system."
Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles.
WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.
Speed-up your business process automation capabilities with AssistEdge Cloud RPA, a platform proven to deliver faster, reliable and accurate automation programs for enterprises. AssistEdge Cloud RPA focuses on deploying streamlined, secure, scalable and flexible automation solutions for enterprises. It accelerates time-to-value through AssistEdge RPA and industry-leading RPA delivery capability, coupled with Cloud efficiency.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
Edgeverve AssistEdge Cloud RPA is ranked 27th in Robotic Process Automation (RPA) with 1 review while Jacada Intelligent Agent Engagement is ranked 29th in Robotic Process Automation (RPA) with 1 review. Edgeverve AssistEdge Cloud RPA is rated 6.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Edgeverve AssistEdge Cloud RPA writes "Stable with good cross-integration between modules, but the training needs to be improved". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Edgeverve AssistEdge Cloud RPA is most compared with UiPath, Microsoft Power Automate, BotFarm and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.
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