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Dynamics 365 Sales vs Vtiger CRM comparison

Microsoft and Vtiger are both solutions in the CRM category. Microsoft is ranked #12 with an average rating of 8.5, while Vtiger is ranked #35 with an average rating of 7.0. Microsoft holds a 0.5% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.
Dynamics 365 Sales
Read 15 Dynamics 365 Sales reviews
  • 248 Views
  • 248 Comparison Views
100% willing to recommend
Vtiger CRM
Read 3 Vtiger CRM reviews
  • 419 Views
  • 352 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Dynamics 365 Sales compete in the customer relationship management category. Vtiger CRM has an edge in pricing and support services, while Dynamics 365 Sales offers more features that justify its higher cost.

Features: Vtiger CRM offers automation, project management, and email integration for small to medium-sized businesses. Dynamics 365 Sales features advanced analytical tools, AI-driven insights, and seamless integration with Microsoft products for comprehensive data analysis and scalability.

Ease of Deployment and Customer Service: Vtiger CRM's deployment process is straightforward, ideal for companies with limited technical expertise, and is supported by responsive customer service. Dynamics 365 Sales has a more complex setup due to its extensive features, but benefits from Microsoft's strong global support network and thorough onboarding resources, suitable for larger organizations.

Pricing and ROI: Vtiger CRM's competitive pricing and low setup costs offer a quicker ROI for budget-conscious businesses. Dynamics 365 Sales, despite its higher initial cost, provides a solid ROI through deep feature integration and long-term scalability for companies willing to invest in a comprehensive CRM system.

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To learn more, read our detailed Dynamics 365 Sales vs. Vtiger CRM Report (Updated: July 2025).
Buyer's Guide
Dynamics 365 Sales vs. Vtiger CRM
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Vtiger CRM
Ranking in CRM
35th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
Sales Force Automation (12th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
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Valdi Venter - PeerSpot reviewer
A modular, easy-to-use solution that needs to improve support and include automation
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."
"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."
"It integrates well with other Microsoft products, enhancing sales workflow."
"SAP was very complicated, while Dynamics 365 Sales became simple for senior leaders to use, reducing time spent from 2-3 hours per week in SAP to 15-20 minutes in Microsoft Dynamics when done properly."
"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."
"The AI provides insights about the customer."
"Dynamics 365 Sales is a stable solution with good documentation."
More Dynamics 365 Sales pros
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
 

Cons

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"The solution’s stability could be improved."
"At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."
"There's room for improvement in the pricing models."
"It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."
"The pricing must be improved."
"The solution needs an improved connection to AI."
"The solution needs to include accurate and free online tutorials."
More Dynamics 365 Sales cons
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
 

Pricing and Cost Advice

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."
"Dynamics 365 Sales operates on an annual licensing basis."
"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."
"The platform is expensive."
"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
"The price doesn't change when you add users. It's a flat fee, and that's attractive."
"We are using the free open-source version of Vtiger CRM."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
21%
Real Estate/Law Firm
12%
Computer Software Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about Vtiger CRM?
The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.
See all answers
What is your experience regarding pricing and costs for Vtiger CRM?
The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...
See all answers
What needs improvement with Vtiger CRM?
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and ...
See all answers
 

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales Logo
Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales
Compared 100% of the time
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Odoo vs Vtiger CRM Logo
Odoo vs Vtiger CRM
Compared 68% of the time
Microsoft Dynamics CRM vs Vtiger CRM Logo
Microsoft Dynamics CRM vs Vtiger CRM
Compared 32% of the time
More Vtiger CRM Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
July 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
CRM
July 2025
Vtiger CRM reportDownload Vtiger CRM product report
 

Also Known As

No data available
Vtiger Sales CRM
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft
vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
Vtiger
 

Sample Customers

Information Not Available
Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
Buyer's Guide
Dynamics 365 Sales vs. Vtiger CRM
July 2025
Free Report: Dynamics 365 Sales vs. Vtiger CRM
Find out what your peers are saying about Dynamics 365 Sales vs. Vtiger CRM and other solutions. Updated: July 2025.
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