Dynamics 365 Sales vs Vtiger CRM comparison

Microsoft and Vtiger are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.7, while Vtiger is ranked #45. Microsoft holds a 0.4% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

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406 Comparison Views

100% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

583 Views
531 Comparison Views

100% willing to recommend

Dynamics 365 Sales

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Dynamics 365 Sales compete in the customer relationship management category. Vtiger CRM has an edge in pricing and support services, while Dynamics 365 Sales offers more features that justify its higher cost.

Features: Vtiger CRM offers automation, project management, and email integration for small to medium-sized businesses. Dynamics 365 Sales features advanced analytical tools, AI-driven insights, and seamless integration with Microsoft products for comprehensive data analysis and scalability.

Ease of Deployment and Customer Service: Vtiger CRM's deployment process is straightforward, ideal for companies with limited technical expertise, and is supported by responsive customer service. Dynamics 365 Sales has a more complex setup due to its extensive features, but benefits from Microsoft's strong global support network and thorough onboarding resources, suitable for larger organizations.

Pricing and ROI: Vtiger CRM's competitive pricing and low setup costs offer a quicker ROI for budget-conscious businesses. Dynamics 365 Sales, despite its higher initial cost, provides a solid ROI through deep feature integration and long-term scalability for companies willing to invest in a comprehensive CRM system.

To learn more, read our detailed Dynamics 365 Sales vs. Vtiger CRM Report (Updated: September 2025).

Buyer's Guide

Dynamics 365 Sales vs. Vtiger CRM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Vtiger CRM

Ranking in CRM

45th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (17th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Dynamics 365 Sales	0.4%
Vtiger CRM	0.8%
Other	98.8%

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics 365 Sales is a stable solution with good documentation."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"It integrates well with other Microsoft products, enhancing sales workflow."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"The solution is fast."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

More Dynamics 365 Sales pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The solution needs an improved connection to AI."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"Making it more budget-friendly would be beneficial."

"The solution’s stability could be improved."

"The solution needs to include accurate and free online tutorials."

"I have not noticed anything that I would recommend for improvement so far."

"At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

More Dynamics 365 Sales cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The platform is expensive."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...

See all answers

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

See all answers

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Comparisons

Microsoft Dynamics CRM vs Dynamics 365 Sales

Compared 52% of the time

SAP CRM vs Dynamics 365 Sales

Compared 48% of the time

More Dynamics 365 Sales Competitors

Odoo vs Vtiger CRM

Compared 40% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 22% of the time

Salesforce Sales Cloud vs Vtiger CRM

Compared 20% of the time

Zoho CRM vs Vtiger CRM

Compared 18% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

October 2025

Download Dynamics 365 Sales product report

Buyer's Guide

CRM

September 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Information Not Available

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Dynamics 365 Sales vs. Vtiger CRM

September 2025

Free Report: Dynamics 365 Sales vs. Vtiger CRM

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