Devo vs ServiceNow IT Operations Management comparison

Devo and ServiceNow are both solutions in the AIOps category. Devo is ranked #17 with an average rating of 8.5, while ServiceNow is ranked #4 with an average rating of 8.5. Devo holds a 0.8% mindshare in AIOP, compared to ServiceNow’s 7.8% mindshare. Additionally, 95% of Devo users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

Devo

Read 22 Devo reviews

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198 Comparison Views

95% willing to recommend

ServiceNow IT Operations Ma...

Read 42 ServiceNow IT Operations Management reviews

2,355 Views
1,849 Comparison Views

94% willing to recommend

Devo

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Sep 16, 2024

Devo and ServiceNow IT Operations Management are two leading products in the IT operations management space. ServiceNow appears to have a slight advantage based on comprehensive user reviews due to its extensive feature set.

Features: Devo users highlight its effective data analytics and real-time event correlation as valuable features. Other notable features of Devo include its intuitive dashboard and high-speed query capabilities. ServiceNow is praised for its broad range of IT Management tools, seamless integration capabilities, and its advanced workflow automation. ServiceNow's extensive feature set makes it a favorite among users who need a more comprehensive solution.

Room for Improvement: Devo users suggest enhancements in user onboarding and scalability, as well as better customization options. ServiceNow users see room for improvement particularly in performance optimization and reporting functionality, as well as a more user-friendly interface. Devo's ease of use contrasts with ServiceNow's need for more streamlined performance.

Ease of Deployment and Customer Service: Devo is quick to deploy with responsive customer support. ServiceNow requires more time for deployment but offers extensive documentation and reliable customer service. Efficient deployment and proactive support make Devo appealing, while ServiceNow's customer service reliability stands out.

Pricing and ROI: Devo provides a more cost-efficient setup with a quicker ROI as reported by users. ServiceNow, while more expensive, is seen as a worthwhile investment due to its extensive features and long-term benefits. Users are generally happier with Devo's pricing, but ServiceNow's ROI justifies the higher cost.

To learn more, read our detailed Devo vs. ServiceNow IT Operations Management Report (Updated: April 2025).

Buyer's Guide

Devo vs. ServiceNow IT Operations Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Devo

Ranking in AIOps

17th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Log Management (27th), Security Information and Event Management (SIEM) (26th), IT Operations Analytics (6th)

ServiceNow IT Operations Ma...

Ranking in AIOps

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), IT Infrastructure Monitoring (10th)

Mindshare comparison

As of May 2025, in the AIOps category, the mindshare of Devo is 0.8%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 7.8%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Has cloud-first architecture with SIEM technology to run security operations

When it comes to scale, they're architected quite well. They handle some of the biggest customers globally, with significant throughput on their platform, managing thousands of customers. One of the most impressive aspects of Devo is its customer community. A large majority, over 80 percent of their customers, actively participate on a Devo-specific community page. They're contributing to product development and support, events, and user group information, helping each other out. This high level of engagement is rare and demonstrates both the loyalty of their customer base and the quality of their product. They offer a range of small, medium, and large options to cater to everyone. I sold Devo products while working with them, focusing on enterprise solutions. However, as a small reseller, my customers were typically smaller businesses. I rate the solution's scalability a nine out of ten.

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ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Supports proactive IT issue resolution and enhances infrastructure visibility

ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Devo provides a multi-tenant, cloud-native architecture. This is critical for managed service provider environments or multinational organizations who may have subsidiaries globally. It gives organizations a way to consolidate their data in a single accessible location, yet keep the data separate. This allows for global views and/or isolated views restricted by access controls by company or business unit."

"The most valuable feature is that it has native MSSP capabilities and maintains perfect data separation. It does all of that in a very easy-to-manage cloud-based solution."

"The real-time analytics of security-related data are super. There are a lot of data feeds going into it and it's very quick at pulling up and correlating the data and showing you what's going on in your infrastructure. It's fast. The way that their architecture and technology works, they've really focused on the speed of query results and making sure that we can do what we need to do quickly. Devo is pulling back information in a fast fashion, based on real-time events."

"Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of the user interface. The UI has a graphically interface with the raw data in a table. The table can be as big as you want it, depending on your use case. You can easily get a report combining your data, along with calculations and graphical dashboards. You don't need a lot of training, because the UI is relatively very intuitive."

"The alerting is much better than I anticipated. We don't get as many alerts as I thought we would, but that nobody's fault, it's just the way it is."

"Being able to build and modify dashboards on the fly with Activeboards streamlines my analyst time because my analysts aren't doing it across spreadsheets or five different tools to try to build a timeline out themselves. They can just ingest it all, build a timeline out across all the logging, and all the different information sources in one dashboard. So, it's a huge time saver. It also has the accuracy of being able to look at all those data sources in one view. The log analysis, which would take 40 hours, we can probably get through it in about five to eight hours using Devo."

"Scalability is one of Devo's strengths."

"In traditional BI solutions, you need to wait a lot of time to have the ability to create visualizations with the data and to do searches. With this kind of platform, you have that information in real-time."

More Devo pros

"It is easy to use and simple to learn."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"I like the solution due to the fact that it's scalable."

"You can improve integrations of the operation with the solution."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"Has service mapping, impact management, metric intelligence and health of analytics."

"Provides everything in one solution."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

More ServiceNow IT Operations Management pros

Cons

"Technical support could be better."

"Their documentation could be better. They are growing quickly and need to have someone focused on tech writing to ensure that all the different updates, how to use them, and all the new features and functionality are properly documented."

"The biggest area with room for improvement in Devo is the Security Operations module that just isn't there yet. That goes back to building out how they're going to do content and larger correlation and aggregation of data across multiple things, as well as natively ingesting CTI to create rule sets."

"Where Devo has room for improvement is the data ingestion and parsing. We tend to have to work with the Devo support team to bring on and ingest new sources of data."

"Some third-parties don't have specific API connectors built, so we had to work with Devo to get the logs and parse the data using custom parsers, rather than an out-of-the-box solution."

"Devo has a lot of cloud connectors, but they need to do a little bit of work there. They've got good integrations with the public cloud, but there are a lot of cloud SaaS systems that they still need to work with on integrations, such as Salesforce and other SaaS providers where we need to get access logs."

"There's room for improvement within the GUI. There is also some room for improvement within the native parsers they support. But I can say that about pretty much any solution in this space."

"We only use the core functionality and one of the reasons for this is that their security operation center needs improvement."

More Devo cons

"The solution’s licensing cost could be improved."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"Lacks the ability to do its own monitoring."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Devo is a hosted or subscription-based solution, whereas before, we purchased QRadar, so we owned it and just had to pay a maintenance fee. We've encountered this with some other products, too, where we went over to subscription-based. Our thought process is that with subscription based, the provider hosts and maintains the tool, and it's offsite. That comes with some additional fees, but we were able to convince our upper management it was worth the price. We used to pay under 10k a year for maintenance, and now we're paying ten times that. It was a relatively tough sell to our management, but I wonder if we have a choice anymore; this is where the market is."

"Devo is definitely cheaper than Splunk. There's no doubt about that. The value from Devo is good. It's definitely more valuable to me than QRadar or LogRhythm or any of the old, traditional SIEMs."

"It's very competitive. That was also a primary draw for us. Some of the licensing models with solutions like Splunk and Sentinel were attractive upfront, but there were so many micro-charges and services we would've had to add on to make them what we wanted. We had to include things like SOAR and extended capabilities, whereas all those capabilities are completely included with the Devo platform. I haven't seen any additional fee."

"Be cautious of metadata inclusion for log types in pricing, as there are some "gotchas" with that."

"Devo was very cost-competitive... Devo did come with that 400 days of hot data, and that was not the case with other products."

"It's a per gigabyte cost for ingestion of data. For every gigabyte that you ingest, it's whatever you negotiated your price for. Compared to other contracts that we've had for cloud providers, it's significantly less."

"We have an OEM agreement with Devo. It is very similar to the standard licensing agreement because we are charged in the same way as any other customer, e.g., we use the backroom."

"I like the pricing very much. They keep it simple. It is a single price based on data ingested, and they do it on an average. If you get a spike of data that flows in, they will not stick it to you or charge you for that. They are very fair about that."

More Devo pricing and cost advice

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The solution is costly compared to the products offered by its competitors."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"It is expensive. It is around 10 Euros per server per month."

"There are additional costs, you have to pay more for everything."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Government

University

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Devo?

Devo has a really good website for creating custom configurations.

See all answers

What is your experience regarding pricing and costs for Devo?

Compared to Splunk or SentinelOne, it is really expensive. I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with Devo?

They can improve their AI capabilities. If you look at some integrations like XDR or AI, which add to the platform to correlate situations in events, there are areas for enhancement. For instance, ...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

See all answers

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

See all answers

Comparisons

IBM Security QRadar vs Devo

Compared 17% of the time

Splunk Enterprise Security vs Devo

Compared 17% of the time

Microsoft Sentinel vs Devo

Compared 16% of the time

LogRhythm SIEM vs Devo

Compared 6% of the time

Wazuh vs Devo

Compared 6% of the time

More Devo Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 14% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 10% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 6% of the time

Datadog vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Devo

May 2025

Download Devo product report

Buyer's Guide

ServiceNow IT Operations Management

April 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Devo

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Devo vs. ServiceNow IT Operations Management

April 2025

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