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Datto SIRIS vs MSP360 Backup comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto SIRIS
Ranking in Backup and Recovery
17th
Ranking in Disaster Recovery (DR) Software
12th
Ranking in MSP Backup
4th
Average Rating
9.2
Reviews Sentiment
5.1
Number of Reviews
8
Ranking in other categories
Disk Based Backup Systems (3rd), Disaster Recovery as a Service (5th)
MSP360 Backup
Ranking in Backup and Recovery
59th
Ranking in Disaster Recovery (DR) Software
33rd
Ranking in MSP Backup
8th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (47th)
 

Mindshare comparison

As of January 2026, in the MSP Backup category, the mindshare of Datto SIRIS is 2.1%, up from 1.9% compared to the previous year. The mindshare of MSP360 Backup is 10.9%, down from 16.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup Market Share Distribution
ProductMarket Share (%)
Datto SIRIS2.1%
MSP360 Backup10.9%
Other87.0%
MSP Backup
 

Featured Reviews

Kunal Kishor - PeerSpot reviewer
AI/ML Engineer at IT BY DESIGN
Backup platform has significantly improved recovery speed and reliability for critical outages
Instant Virtualization is the best feature of Datto SIRIS that we have liked so far, as it allows us to boot servers in minutes during outages. The use of Datto SIRIS has significantly improved our Recovery Time Objectives. We have been using other software like Veeam and Microsoft Backup as well, so we have found Datto quite competitive to them. Our experience has been good so far, our clients are satisfied, and we have been handling outages effectively. We have not had the opportunity to use the One-Click Disaster Recovery feature because the last time we experienced a phishing attack, it was resolved and did not escalate to a disaster scenario, so we did not need to use that feature. Datto SIRIS improves reliability by providing storage space that enhances overall dependability. The centralized dashboards in the Hero Reports feature have been most beneficial for our IT reporting needs. The Hero Reports feature provides extensive capabilities that include the specific points we need for our demonstration. Even if we want to use these features to train machine learning models, they are very useful for us, and we do not need to perform much work on the data to extract those features. It has helped in reducing disaster recovery testing hours because it has features that help us by monitoring malicious activities throughout the database and notifying us of any fluctuations in normal behavior. Datto SIRIS is good at assessing effectiveness regarding ransomware recovery, and it is competitive in the market. However, the only concern we have been thinking about is its pricing. The pricing of Datto SIRIS is more expensive than Veeam and Microsoft Backup. On the other hand, it provides many more options and much greater feasibility.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Datto SIRIS has positively impacted my organization by drastically reducing downtime, with recovery from server failures now taking just five to ten minutes."
"Previously, three hours were spent on troubleshooting and everything, but now with Datto SIRIS, issues are resolved in half an hour or less."
"Instant Virtualization is the best feature of Datto SIRIS that we have liked so far, as it allows us to boot servers in minutes during outages."
"Datto SIRIS works out of the box and it is a key feature that we really appreciate."
"The best feature of Datto SIRIS is that we are just two clicks away from remoting into the client environment, and we can fetch all the information in one place."
"Datto SIRIS has changed my recovery time objectives significantly, as it is excellent, taking minimal time, with a simple and smoother interface that allows for a shorter backup process compared to other applications I have used, such as Commvault."
"Since I started using Datto SIRIS, the time to recover data or servers has improved significantly; before, restoring a file or server was very long with the normal backup system, Datto reduced the time much more when I needed to recover a file or a machine."
"The solution is simple to use and easy to configure."
"It has allowed me to implement a cost effective, highly configurable solution."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The initial setup is very easy. It's not overly complex."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
 

Cons

"The cost is higher compared to other platforms in the market like Veeam or Acronis."
"The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment."
"In my opinion about Datto SIRIS, areas for improvement include increasing speed in recovery processes and strengthening security to enhance the product's overall effectiveness in backup and disaster management."
"I have not seen any reduction in disaster recovery testing hours from Datto SIRIS."
"I was disappointed with the processing power and the storage capacity of the ALTO 5 device. Within two weeks of deploying it, I was getting emails that I need to upgrade it."
"For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The solution's pricing is very high."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
 

Pricing and Cost Advice

Information not available
"I rate the price of MSP360 Backup a seven out of ten."
"Pricing is reasonable although can be quite a large upfront cost."
"We have a very good return on investment."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"Its pricing needs improvement."
"It provides a good cost savings compared to our previous cloud backup."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
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Top Industries

By visitors reading reviews
Media Company
20%
Comms Service Provider
13%
Legal Firm
11%
Manufacturing Company
7%
Manufacturing Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Datto SIRIS?
Thoughts on pricing indicate that it is handled by a different team, varies based on specific solutions and storage capacities selected by organizations, and is generally fairly priced for the valu...
What needs improvement with Datto SIRIS?
For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers. Faster...
What is your primary use case for Datto SIRIS?
My main use case for Datto SIRIS is for business continuity and disaster recovery, specifically for BCDR, data protection, and sometimes backups and failovers since I'm an MSP. In addition to my ma...
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Also Known As

SIRIS
Cloudberry Backup
 

Overview

 

Sample Customers

Datapac, Dynamic Business Technologies, SAX Technology Advisors
StratX
Find out what your peers are saying about Datto SIRIS vs. MSP360 Backup and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.