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Datto SIRIS vs MSP360 Backup comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto SIRIS
Ranking in Backup and Recovery
7th
Ranking in Disaster Recovery (DR) Software
10th
Ranking in MSP Backup
2nd
Average Rating
9.0
Reviews Sentiment
5.3
Number of Reviews
10
Ranking in other categories
Disk Based Backup Systems (3rd), Disaster Recovery as a Service (3rd)
MSP360 Backup
Ranking in Backup and Recovery
55th
Ranking in Disaster Recovery (DR) Software
33rd
Ranking in MSP Backup
6th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (45th)
 

Mindshare comparison

As of May 2026, in the MSP Backup category, the mindshare of Datto SIRIS is 5.0%, up from 1.3% compared to the previous year. The mindshare of MSP360 Backup is 12.0%, down from 16.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup Mindshare Distribution
ProductMindshare (%)
Datto SIRIS5.0%
MSP360 Backup12.0%
Other83.0%
MSP Backup
 

Featured Reviews

James Melton - PeerSpot reviewer
Cyber Security Consultant
Reliable backups have protected email and servers and now enable rapid ransomware recovery
For the smaller Datto SIRIS devices that are made for backing up one or maybe two different machines, adding more RAM and giving it a better CPU would be phenomenal. Sometimes when dealing with entry-level Datto SIRIS products, you face an issue depending on how much storage there is on there when it's trying to parse through all of the data. It takes a while, and when it comes to data recovery, time is everything. Datto SIRIS should remove the ability to set it up as a NAS-based file share operation system. It seems counterintuitive for something that is made for immutable storage that is walled off so that it can't be destroyed to be allowed to be a local centralized file share that individuals have access to. This seems to be begging for a mishap. Datto SIRIS will require some maintenance when the hard drive gets past 50% capacity, which is Datto's statement on the capacity. You should never use past 50% of the storage locally. Then you have to reach out to Datto directly to get an external hard drive to transfer files to send off the data for it to be shot up to the cloud. We've had a couple of instances of devices not uploading to the cloud because either they were too full or there were failures in certain parts of the file upload to the cloud, which put it into a circle of death where it just kept trying to do the same thing over and over again and had to request assistance from Datto in those situations. Otherwise, if you store it in a dusty cabinet, you have to spray it with a computer duster every once in a while.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instant Virtualization is the best feature of Datto SIRIS that we have liked so far, as it allows us to boot servers in minutes during outages."
"The effectiveness of Datto SIRIS in ransomware recovery is fantastic; I would say it's the best, hands down."
"Datto SIRIS has changed my recovery time objectives significantly, as it is excellent, taking minimal time, with a simple and smoother interface that allows for a shorter backup process compared to other applications I have used, such as Commvault."
"Previously, three hours were spent on troubleshooting and everything, but now with Datto SIRIS, issues are resolved in half an hour or less."
"The best feature of Datto SIRIS is that we are just two clicks away from remoting into the client environment, and we can fetch all the information in one place."
"Since I started using Datto SIRIS, the time to recover data or servers has improved significantly; before, restoring a file or server was very long with the normal backup system, Datto reduced the time much more when I needed to recover a file or a machine."
"Definitely, the return on investment has been massive."
"Datto SIRIS works out of the box and it is a key feature that we really appreciate."
"General ease of use and performance of the Windows version is the most valuable feature."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The solution is easy to access and handles things efficiently."
"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."
"It has allowed me to implement a cost effective, highly configurable solution."
"It has allowed me to implement a cost effective, highly configurable solution."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"MSP360 Backup's most valuable feature is its backup interface."
 

Cons

"I have not seen any reduction in disaster recovery testing hours from Datto SIRIS."
"For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers."
"The cost is higher compared to other platforms in the market like Veeam or Acronis."
"The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment."
"Cost is a consideration, but in general, we are fairly happy with the value."
"In my opinion about Datto SIRIS, areas for improvement include increasing speed in recovery processes and strengthening security to enhance the product's overall effectiveness in backup and disaster management."
"The pricing offered to MSPs for Datto SIRIS is okay, but the ability for MSPs, their upcharge when it comes down to small, medium businesses, SMB clients, is actually putting Datto out of the market for SMB clients, especially with the ability to purchase Dropbox and all these cloud-based storage solutions now."
"I was disappointed with the processing power and the storage capacity of the ALTO 5 device. Within two weeks of deploying it, I was getting emails that I need to upgrade it."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The graphics are looking a bit old and should be updated."
"The other issue is that I don't like the implementation of the SQL backup."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The interface could use some updating."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
 

Pricing and Cost Advice

Information not available
"Its pricing needs improvement."
"It provides a good cost savings compared to our previous cloud backup."
"Pricing is reasonable although can be quite a large upfront cost."
"I rate the price of MSP360 Backup a seven out of ten."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"The solution is expensive."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
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Top Industries

By visitors reading reviews
Construction Company
14%
Manufacturing Company
12%
Financial Services Firm
10%
Media Company
9%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Datto SIRIS?
The pricing offered to MSPs for Datto SIRIS is okay, but the ability for MSPs, their upcharge when it comes down to small, medium businesses, SMB clients, is actually putting Datto out of the marke...
What needs improvement with Datto SIRIS?
For the smaller Datto SIRIS devices that are made for backing up one or maybe two different machines, adding more RAM and giving it a better CPU would be phenomenal. Sometimes when dealing with ent...
What is your primary use case for Datto SIRIS?
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers and data stores that are high priority. We ensure all of those are backed up, an...
Ask a question
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Also Known As

SIRIS
Cloudberry Backup
 

Overview

 

Sample Customers

Datapac, Dynamic Business Technologies, SAX Technology Advisors
StratX
Find out what your peers are saying about Datto SIRIS vs. MSP360 Backup and other solutions. Updated: May 2026.
894,738 professionals have used our research since 2012.