Datamatics TruBot vs Jacada Intelligent Agent Engagement comparison

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Executive Summary

We performed a comparison between Datamatics TruBot and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
769,599 professionals have used our research since 2012.
Featured Review
Biswajit Mohanty
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product's initial setup phase is straightforward and easy to use.""The solution is inexpensive compared to many other solutions in the market.""Ability to calculate the ROI on the jobs that are running."

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"The initial setup was fairly straightforward."

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Cons
"Would like to see more additions to the library.""The stability of the product has certain shortcomings, making it an area where improvements are required.""There is a learning curve, and some training could be included to bring users up to speed."

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"They need to create a workflow system."

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Pricing and Cost Advice
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Questions from the Community
Top Answer:The solution is inexpensive compared to many other solutions in the market.
Top Answer:The solution is inexpensive compared to many other solutions in the market. For example, they have a starter pack that is easily under $20,000 to get started, which is not usually the case with RPA.
Top Answer:There is a learning curve, and some training could be included to bring users up to speed.
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Ranking
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324
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170
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2
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Rating
8.0
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110
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58
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Also Known As
TruBot
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Overview
TruBot is a proprietary product for Robotic Process Automation. It is a team of virtual assistants that automates repetitive and rule-based processes without any manual intervention. When powered with Artificial Intelligence, it can recognize and replicate human actions, creating a smarter bot that can make informed decisions. TruBot is sector agnostic and can be deployed across Banking, Healthcare, Insurance, Manufacturing, and Logistics.


Datamatics TruBot - https://trubot.datamatics.com/

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Sample Customers
Aditya Birla Sunlife Insurance Company, IndusInd Bank
Humana, Turk Telekom, Leumi Card
Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
769,599 professionals have used our research since 2012.

Datamatics TruBot is ranked 25th in Robotic Process Automation (RPA) with 3 reviews while Jacada Intelligent Agent Engagement is ranked 45th in Robotic Process Automation (RPA). Datamatics TruBot is rated 8.4, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Datamatics TruBot writes "Helps us in pulling rates and completing back-office RPA work for banks and credit unions". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Datamatics TruBot is most compared with UiPath and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.