

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Data Cloud is the product I can use for data unification, and while many ETL tools exist, none achieve the same level of unification as Data Cloud.
Salesforce support is sometimes not sure how to approach a problem, what the exact problem is, or how to solve it.
It is not easy and not quick to have some answers directly from Salesforce.
My clients are very satisfied with the functionality, and it is brilliant.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
In my opinion, scalability is good, and I would rate it around 8, 9, or even 10.
We made a first implementation for a small environment, and it is very easy to grow and work.
Data Cloud is scalable, but at the same time, with scalability, my cost can go up, and real-time workloads can also be expensive.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
While it provides a suitable solution with many pieces to integrate, it also adds complexity.
They have very poor documentation on Data Cloud.
It is a very good product, but it is very complex to implement, change, develop, and integrate.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
I understand that it is a high-end solution with high cost but with many features that justify the price.
The marketplace is complicated for customers and primarily benefits partners.
Redundant email or communication never happens due to the unified profiles, which helps businesses save their marketing budget and indirectly increase revenue.
We unify data from different product lines to achieve synergy KPIs.
Some of the most valuable features of Salesforce are the integrations it has with our internal systems.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
| Product | Mindshare (%) |
|---|---|
| Data Cloud | 0.4% |
| Sales Creatio | 1.0% |
| Other | 98.6% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.
This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.
What are the key features of Data Cloud?Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
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