We performed a comparison between CyberArk Privileged Access Manager and Zscaler Internet Access based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, BeyondTrust, Delinea and others in Privileged Access Management (PAM)."The solution is stable."
"It is one of the best solutions in the market. Ever since I started using this solution, there has not been any compromise when it comes to our lab."
"CyberArk Privileged Access Manager is stable."
"CyberArk Privileged Access Manager's main benefit is it provides secure access to our servers. There are features to capture the user activity, it provides video recording processing. If the users are logged in to the server, we can see what activities they are performing. It's a very nice tool for Privileged Access Management. They have plenty of useful services and the solution has fulfilled our needs."
"We've written over a hundred custom connectors ourselves that allow us to do all types of privileged session management for various applications. On top of that, the rest of the API-based central credential providers allow us to get away from credentials that may be hard-coded in the script or some application."
"The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics."
"It is a scalable product."
"I found it valuable that CyberArk Privileged Access Manager can be integrated with PTA (privileged threat analytics), and this means that it will tell you if there's a risk to the logins and signs of risk and if risky behavior is observed. It's a good feature. Another good feature is the CPM (central password manager) because it helps you rotate the passwords automatically without involving the admins. It can go and update the scheduled tasks and the services. At the same time, if there's an application where it cannot do all of these, CPM will trigger an automatic email to the application owners, telling them that they should go ahead and change the password. This allows you to manage the account password that CyberArk cannot manage, which helps mitigate the risk of old passwords, where the password gets compromised, and also allows you to manage the security of the domain."
"The most valuable feature is the ability to drop packets."
"We enjoy all of the proxy capabilities and the capability to integrate into the SIEM/SOC solution."
"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
"The solution’s customer service is good."
"The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP."
"The solution replaces multiple vendor technologies with one which makes it worth the cost."
"There is no lag in service when accessing the internet."
"Zscaler Internet Access's best feature is the granular policy controls."
"More than the product itself, there is room for improvement in the documentation. The documentation should be very detailed and very structured. It has a lot of good information, on one level, but I feel that it could be more elaborate and more structured."
"When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time."
"There is room for improvement in the availability of custom connectors on the marketplace for this solution. Additionally, their services for the CICD pipeline and ease of integration could be improved."
"I would love them to improve their UI customizing features."
"We would, of course, always prefer it if the pricing was cheaper."
"What could be improved in CyberArk Privileged Access Manager is the licensing model. It should be more flexible in terms of the users. Currently, it's based on the number of users, but many users only log in once in four months or once in five months. It would be great if the licensing model could be modified based on user needs. We even have users who have not logged in even once."
"PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting."
"They are sometimes not flexible with things. For instance, from one day to another, there might be something that had been done years ago by CyberArk, then they say, "We do not support that." You then have to initiate a complaint and start working with them. Things might become complicated and months pass while you are working with them. Usually, they are good and fast, but sometimes they seem to be blocked with problems, e.g., you will suddenly be working with another team instead of the team that you were working with the day before."
"Technical support could be better."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
"The solution is expensive. They recently revised the pricing and packaging. Some of our existing customers have been asking for alternate solutions for a lower price."
"The price of the solution could be improved."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
"One thing that they could improve is the ability to import rules from other platforms."
"They could provide more time for the onboarding the training of an IT person."
"We'd like to have more plugins and integration."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 37 reviews while Zscaler Internet Access is ranked 3rd in Secure Web Gateways (SWG) with 28 reviews. CyberArk Privileged Access Manager is rated 8.4, while Zscaler Internet Access is rated 8.4. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". CyberArk Privileged Access Manager is most compared with Azure Active Directory (Azure AD), Cisco ISE (Identity Services Engine), Delinea Secret Server, WALLIX Bastion and ManageEngine PAM360, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Forcepoint Secure Web Gateway and Prisma Access by Palo Alto Networks.
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