CrowdStrike Falcon and Trellix Helix Connect compete in the endpoint security category. CrowdStrike Falcon holds the advantage due to its comprehensive endpoint-specific features and higher customer satisfaction in technical support.
Features: CrowdStrike Falcon offers endpoint visibility with robust EDR, AI-driven threat intelligence, and comprehensive dashboards. Its lightweight performance and real-time response capabilities are also notable. Trellix Helix Connect provides AI-driven integrations, focusing on multiple environments, although it lacks some endpoint-specific features compared to CrowdStrike.
Room for Improvement: CrowdStrike Falcon could improve its integration with third-party solutions and reporting features. Users report issues with support for certain operating systems and suggest better correlation tools. Trellix Helix Connect needs enhanced configuration, more user-friendly integration, and broader support for third-party solutions. Users find its configuration and learning curve complex.
Ease of Deployment and Customer Service: CrowdStrike Falcon is flexible in various deployment environments, offering strong customer service and support. Trellix Helix Connect, available in multiple cloud setups, has positive feedback for technical support but may require more hands-on assistance than CrowdStrike. Both offer robust support, yet CrowdStrike shows a slight edge in client engagement.
Pricing and ROI: CrowdStrike Falcon is costly but provides significant value through reduced manpower and increased productivity. It is a premium solution with high cost savings reported by users, though its pricing may deter smaller organizations. Trellix Helix Connect is also premium but is considered more cost-effective against competitors. Both are seen as valuable investments despite CrowdStrike's pricing being a potential barrier.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
We support the largest companies in the world and can cater to large environments.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
It is not the cheapest, but also not the most expensive solution.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
CrowdStrike Falcon provides AI-powered endpoint detection and protection with minimal system impact. Its real-time monitoring and cloud-native design support efficient threat analysis and integration with other platforms, enhancing security management and workflow.
CrowdStrike Falcon is renowned for its comprehensive cybersecurity features, offering automatic threat analysis and AI-driven protection. Users appreciate its cloud-native flexibility and seamless integration capabilities. Its real-time monitoring, incident response, and vulnerability assessment deliver detailed insights and threat intelligence. Despite its robust features, improvements in integration with other technologies, dashboard functionalities, log management, and support for outdated systems are desired. Enhanced reporting, detailed malware analysis, and reduced false positives can improve user experiences. Organizations leverage Falcon for endpoint protection, threat detection, ransomware defense, and forensic investigations with its effective AI capabilities.
What are the key features of CrowdStrike Falcon?In finance and healthcare, CrowdStrike Falcon is implemented to protect against advanced threats and ensure compliance. Its AI-driven capabilities aid in real-time threat detection and vulnerability management, making it an essential tool for companies aiming to secure sensitive data and maintain operational continuity. Manufacturing sectors utilize it for securing production systems against potential cyber threats, ensuring uptime and safety. CrowdStrike Falcon's adaptable architecture benefits these industries by providing reliable protection across varied operating environments.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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