

In the security software market, both CrowdStrike Falcon and Trellix Helix Connect compete closely. CrowdStrike Falcon appears to have the upper hand with its strong emphasis on endpoint detection and response, real-time analytics, and minimal system performance impact, which provides significant advantages in threat management.
Features: CrowdStrike Falcon is praised for its effective endpoint detection and response, enabling real-time threat analysis and remote connectivity. Its AI and ML capabilities ensure comprehensive security without affecting system performance. Trellix Helix Connect is notable for its integration capabilities, offering strong automation and reducing incident response times through effective threat intelligence and alert correlation.
Room for Improvement: CrowdStrike Falcon could enhance its reporting functionalities, improve dashboard export options, and offer better integration with on-premises security devices. Users seek improved usability and speed in its interface and enhanced on-demand scanning. Trellix Helix Connect users desire better dashboard usability, third-party integrations, and reduced false positives, with pricing and customer support highlighted as areas for improvement.
Ease of Deployment and Customer Service: CrowdStrike Falcon's cloud-native architecture offers flexible deployment options across various environments, despite mixed reviews on customer service response times and issue resolution. Trellix Helix Connect, with strong third-party tool integration via cloud platforms, receives positive reviews but could improve response times and personalized support to enhance satisfaction.
Pricing and ROI: CrowdStrike Falcon's pricing is considered higher-end, yet users justify the cost due to comprehensive security and positive ROI in reducing incidents and operational savings. Trellix Helix Connect, although expensive and suited for large enterprises, offers extensive integration capabilities and effective incident management, promising a strong ROI through improved operational efficiency.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
It's very easy to deploy without many IT admins, saving time.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
It is not the cheapest, but also not the most expensive solution.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| CrowdStrike Falcon | 3.3% |
| Trellix Helix Connect | 1.0% |
| Other | 95.7% |

| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 34 |
| Large Enterprise | 62 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
CrowdStrike Falcon provides cutting-edge endpoint detection with automatic alerts, real-time monitoring, and seamless integration capabilities. Cloud-native architecture and AI-driven processes ensure scalable protection and efficient threat remediation.
CrowdStrike Falcon is recognized for its robust EDR and threat intelligence features that enhance security and streamline operations. Its lightweight agent minimizes system impact while offering real-time monitoring and detailed reporting. This platform uses cloud-native architecture for scalable, consistent protection, significantly reducing administrative demands. AI and machine learning empower precise threat hunting and behavioral analysis, which mitigates false positives and boosts cybersecurity efficiency. Users seek improvements in integration with other systems, reporting functions, and compatibility with specific operating systems. While the solution handles malware mitigation and threat response efficiently, suggestions for on-demand scanning, enhanced visibility, and better dashboard features are noted.
What are the key features of CrowdStrike Falcon?In technology sectors, CrowdStrike Falcon commonly supports endpoint protection and threat response initiatives, allowing companies to replace traditional antivirus systems with more advanced solutions. In finance, it secures sensitive data across multiple platforms, ensuring compliance. In healthcare, real-time security analysis protects patient data on critical devices like servers and laptops, utilizing AI to enhance cybersecurity defenses.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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