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CrowdStrike Falcon vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Organizations using CrowdStrike Falcon benefit from cost savings, enhanced security, faster responses, less downtime, and increased workforce efficiency.
Sentiment score
4.9
ROI from OpenText Enterprise Security Manager varies widely, influenced by threat detection, compliance benefits, and prevention of incidents.
There is a 60 to 70 percent reduction in false positives, allowing us to disregard those.
Network Security Engineer at Digitaltrack
Based on our experience and industry benchmarks, I can say that we have seen around a thirty to forty percent improvement in time spent on endpoint security operations.
Network & security engineer at Arrowpc Network Pvt Ltd
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
IT consultant at Asuransi Ramayana
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
Cloud Security Archirect at IBM
 

Customer Service

Sentiment score
7.0
CrowdStrike Falcon support is praised for responsiveness and expertise, but some report inconsistent communication and recommend improvements.
Sentiment score
5.4
OpenText Enterprise Security Manager support receives mixed reviews, with common complaints about slow resolution and inadequate expertise in complex issues.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
Cyber Security Architects at VaporVM
The CrowdStrike team is very efficient; I would rate them ten out of ten.
Security Analyst at NTT Ltd
They could improve by initiating calls for high-priority cases instead of just opening tickets.
Information Security Specialist at Arab Open University
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
Senior Security Engineer at Valuepoint Systems
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
Cloud Security Archirect at IBM
 

Scalability Issues

Sentiment score
7.8
CrowdStrike Falcon offers scalable, cloud-based security, easily accommodating small to large organizations with efficient deployment and license management.
Sentiment score
5.9
OpenText Enterprise Security Manager is scalable for large deployments but faces cost challenges at the logger level.
It has adequate coverage and is easy to deploy.
Senior Principal Information Security Analyst at Veritas Technologies LLC
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
Cyber Security Architects at VaporVM
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
Large account Manager at Softcell Technologies Limited
It lacks some capabilities compared to other tools available in the market.
Senior Security Engineer at Valuepoint Systems
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
Cloud Security Archirect at IBM
 

Stability Issues

Sentiment score
8.1
CrowdStrike Falcon is highly stable and reliable, though minor glitches occur, earning user ratings of 8-10 for stability.
Sentiment score
5.1
OpenText Enterprise Security Manager is stable and reliable, though performance varies with challenges in virtualization and specific components.
I have never seen instability in the CrowdStrike tool.
Security Analyst at NTT Ltd
We are following N-1 versions across our environment, which is stable.
Senior Principal Information Security Analyst at Veritas Technologies LLC
The biggest issue occurred when every computer worldwide experienced a blue screen.
Information Security Specialist at Arab Open University
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
Cloud Security Archirect at IBM
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Senior Security Engineer at Valuepoint Systems
 

Room For Improvement

Users desire improved customization, integration, cost efficiency, reporting, UI enhancements, and legacy system support for CrowdStrike Falcon.
OpenText Enterprise Security Manager needs user interface upgrades, better integration, improved documentation, and enhancements in analytics and scalability.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Security Analyst at NTT Ltd
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Senior Principal Information Security Analyst at Veritas Technologies LLC
Threat prevention should be their first priority.
Group Manager at HCLSoftware
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
Cloud Security Archirect at IBM
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Senior Security Engineer at Valuepoint Systems
 

Setup Cost

CrowdStrike Falcon's pricing is higher but justified by its features, offering annual licensing and customization options.
OpenText Enterprise Security Manager is costly but offers robust features and scalability, with possible discounts and cost management strategies.
For example, the basic plan starts at a certain price per endpoint per year, while advanced plans with more features cost higher.
Network & security engineer at Arrowpc Network Pvt Ltd
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
Senior Principal Information Security Analyst at Veritas Technologies LLC
The licensing cost and setup costs are affordable.
Computer Engineer at OIC, Alshirawi
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Senior Security Engineer at Valuepoint Systems
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
Cloud Security Archirect at IBM
 

Valuable Features

CrowdStrike Falcon provides excellent EDR with lightweight impact, real-time detection, SIEM integration, and improved security management efficiency.
ArcSight offers advanced threat detection, robust integration, customizable dashboards, and automates event correlation for efficient security operations.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
Security Analyst at NTT Ltd
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Cyber Security Architects at VaporVM
Being an EDR solution, it helps us identify attacks in real-time.
Information Security Specialist at Arab Open University
The ability to interpret data is highly valued.
Senior Security Engineer at Valuepoint Systems
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
Cloud Security Archirect at IBM
 

Categories and Ranking

CrowdStrike Falcon
Ranking in Security Information and Event Management (SIEM)
5th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
140
Ranking in other categories
Endpoint Protection Platform (EPP) (1st), Threat Intelligence Platforms (TIP) (1st), Endpoint Detection and Response (EDR) (1st), Extended Detection and Response (XDR) (1st), Attack Surface Management (ASM) (1st), Identity Threat Detection and Response (ITDR) (1st), AI-Powered Cybersecurity Platforms (2nd)
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
25th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
99
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Security Information and Event Management (SIEM) category, the mindshare of CrowdStrike Falcon is 3.1%, down from 5.2% compared to the previous year. The mindshare of OpenText Enterprise Security Manager is 1.5%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon3.1%
OpenText Enterprise Security Manager1.5%
Other95.4%
Security Information and Event Management (SIEM)
 

Featured Reviews

Chetan Bhati - PeerSpot reviewer
Network & security engineer at Arrowpc Network Pvt Ltd
Cloud-native security has improved real-time threat detection and streamlined daily operations
While CrowdStrike Falcon is strong overall, there are a few areas where it could be improved. First, the user interface can be a bit complex for new users. Sometimes, navigating through different sections and understanding detailed alerts takes time, especially for teams without deep security expertise. The cost is also something to consider, as the features and additional modules can increase pricing, which may be a challenge for smaller teams. Additionally, some integrations with simpler reporting would be helpful. The onboarding process for new users is a bit challenging for beginners to understand all features and workflows in the product. More simplified documentation, step-by-step guides, and real-world examples could help new users get comfortable faster. A structured onboarding or basic training module would be very useful for teams who are new to endpoint security tools. In addition, having more in-product guidance and tooltips within the dashboard could make navigation easier and reduce the learning curve. Overall, improving training resources and onboarding support would make the platform more user-friendly, especially for new users.
SM
Cloud Security Archirect at IBM
Unified log analysis has strengthened incident detection and supports continuous attack simulation
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Government
6%
Financial Services Firm
15%
Marketing Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise33
Large Enterprise63
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise59
 

Questions from the Community

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?
The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never push your machine hardware to "test", you don't have the usual "scan now" feature ...
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
What needs improvement with ArcSight Enterprise Security Manager (ESM)?
Regarding threat detection capabilities, I think OpenText Enterprise Security Manager covers the MITRE ATT&CK framework at an average level, and on a scale of one to ten, I would rate it only f...
 

Also Known As

CrowdStrike Falcon XDR, CrowdStrike Falcon Threat Intelligence, CrowdStrike Identity Protection, CrowdStrike Falcon Surface, CrowdStrike Falcon Platform
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Information Not Available
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about CrowdStrike Falcon vs. OpenText Enterprise Security Manager and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.