

OpenText Enterprise Security Manager and CrowdStrike Falcon are key competitors in the cybersecurity software market. While both are regarded as robust, CrowdStrike Falcon appears to have an edge due to its cloud-native architecture and superior endpoint capabilities.
Features: OpenText Enterprise Security Manager offers strong event correlation capabilities, detailed log collection, and customization, which makes it suitable for complex security scenarios and SIEM capabilities. CrowdStrike Falcon stands out for its endpoint detection and response capabilities, advanced threat intelligence, real-time response features, and scalability due to its cloud-native design.
Room for Improvement: OpenText Enterprise Security Manager could improve deployment simplicity, user experience, and third-party integration. It also needs to address its outdated interfaces. CrowdStrike Falcon could enhance reporting capabilities, reduce false positives, and improve integration with legacy systems. Expanding functionalities like data loss prevention would strengthen its offering.
Ease of Deployment and Customer Service: OpenText ESM usually requires on-premises setups, which can be resource-intensive and affect scalability. Its technical support needs improvement in responsiveness and resolution times. CrowdStrike Falcon's cloud-native design simplifies deployment across cloud environments, and it is praised for effective, proactive customer service and technical support.
Pricing and ROI: OpenText ESM is often viewed as costly with high initial investment, justified by high compliance needs and integration flexibility. CrowdStrike Falcon, although also expensive, is noted for its value in endpoint innovations. Its subscription and licensing models offer a cost-effective long-term solution, contributing favorably to ROI through advanced threat protection.
There is a 60 to 70 percent reduction in false positives, allowing us to disregard those.
Based on our experience and industry benchmarks, I can say that we have seen around a thirty to forty percent improvement in time spent on endpoint security operations.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
It lacks some capabilities compared to other tools available in the market.
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
For example, the basic plan starts at a certain price per endpoint per year, while advanced plans with more features cost higher.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
The ability to interpret data is highly valued.
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
| Product | Mindshare (%) |
|---|---|
| CrowdStrike Falcon | 3.1% |
| OpenText Enterprise Security Manager | 1.5% |
| Other | 95.4% |

| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 33 |
| Large Enterprise | 63 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 59 |
CrowdStrike Falcon provides cutting-edge endpoint detection with automatic alerts, real-time monitoring, and seamless integration capabilities. Cloud-native architecture and AI-driven processes ensure scalable protection and efficient threat remediation.
CrowdStrike Falcon is recognized for its robust EDR and threat intelligence features that enhance security and streamline operations. Its lightweight agent minimizes system impact while offering real-time monitoring and detailed reporting. This platform uses cloud-native architecture for scalable, consistent protection, significantly reducing administrative demands. AI and machine learning empower precise threat hunting and behavioral analysis, which mitigates false positives and boosts cybersecurity efficiency. Users seek improvements in integration with other systems, reporting functions, and compatibility with specific operating systems. While the solution handles malware mitigation and threat response efficiently, suggestions for on-demand scanning, enhanced visibility, and better dashboard features are noted.
What are the key features of CrowdStrike Falcon?In technology sectors, CrowdStrike Falcon commonly supports endpoint protection and threat response initiatives, allowing companies to replace traditional antivirus systems with more advanced solutions. In finance, it secures sensitive data across multiple platforms, ensuring compliance. In healthcare, real-time security analysis protects patient data on critical devices like servers and laptops, utilizing AI to enhance cybersecurity defenses.
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
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