

OpenText Enterprise Security Manager and CrowdStrike Falcon are significant players in the enterprise security management category. CrowdStrike Falcon seems to have an upper hand given its focus on real-time analytics and robust endpoint protection.
Features: OpenText Enterprise Security Manager offers versatile vendor support and powerful tools like ESM and logger, paired with effective threat blocking. It also integrates well with third-party tools. CrowdStrike Falcon provides enhanced endpoint detection and response (EDR), real-time threat intelligence, and impressive remote capabilities for investigative purposes, complemented by advanced AI-based threat detection.
Room for Improvement: OpenText Enterprise Security Manager could benefit from modernized reporting, better user interface, and enhanced integration with new technologies. It also needs improved user support. CrowdStrike Falcon can improve integration with legacy operating systems, reduce false positives, and enhance logging detail to provide better forensic capabilities.
Ease of Deployment and Customer Service: OpenText Enterprise Security Manager provides deployment flexibility with on-premises and hybrid cloud options. However, it lags in customer service and technical support response time. CrowdStrike Falcon, with its cloud-centric approach, offers better customer service and technical support, though it faces some integration and license management challenges.
Pricing and ROI: OpenText Enterprise Security Manager is known for its high cost and complex licensing model, yet it delivers ROI with compliance and security incident benefits. CrowdStrike Falcon is also on the higher-cost spectrum but is valued for its efficient feature set and cloud-native capabilities offering strong ROI, making it attractive despite premium pricing.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
It's very easy to deploy without many IT admins, saving time.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
It lacks some capabilities compared to other tools available in the market.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
The ability to interpret data is highly valued.
| Product | Market Share (%) |
|---|---|
| CrowdStrike Falcon | 3.6% |
| OpenText Enterprise Security Manager | 1.6% |
| Other | 94.8% |

| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 34 |
| Large Enterprise | 62 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 57 |
CrowdStrike Falcon offers robust endpoint protection and threat detection, leveraging cloud-native architecture and AI-driven capabilities for advanced security. Its design ensures minimal system impact, making it a preferred choice for organizations seeking efficient protection solutions.
CrowdStrike Falcon provides comprehensive security features, including endpoint detection and response, real-time threat insights, and advanced AI-driven detection mechanisms. Its cloud-native architecture facilitates effortless scalability and seamless integration with cloud services, securing endpoints, servers, and roaming users. While Falcon delivers strong threat intelligence and automated detection, it faces challenges in operating system compatibility, reports require enhancements, and integration with some technologies is limited. High pricing and occasional false positives are noted areas for improvement, along with expanded support for older systems.
What are the key features of CrowdStrike Falcon?In industries requiring fortified cybersecurity measures, CrowdStrike Falcon is deployed for endpoint protection and incident response. It offers advanced threat defense and integrates well with cloud services, making it a suitable replacement for traditional antivirus solutions. For sectors engaging in forensic investigations and real-time malware defense, Falcon's capabilities align with their security demands, serving industries from healthcare to finance.
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
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