CPTRAX for Windows vs Everbridge IT Alerting comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

CPTRAX for Windows
Ranking in IT Alerting and Incident Management
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories

Featured Reviews

Use CPTRAX for Windows?
Share your opinion
Nov 11, 2019
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"Everbridge IT Alerting is a cost-efficient solution."
"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"It saves us a lot of time."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
792,694 professionals have used our research since 2012.

Top Industries

By visitors reading reviews
No data available
Computer Software Company
Financial Services Firm
Healthcare Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.

Learn More

Video not available



Sample Customers

* **3M** * **ABB** * **Accenture** * **Acer** * **Adidas** * **Aetna** * **Airbus** * **Air France** * **Allianz** * **Amazon** * **American Express** * **AmerisourceBergen** * **Amgen** * **Apple** * **Ariba** * **AT&T** * **Autodesk** * **Avaya** * **Bayer** * **BCG** * **Boeing** * **BNP Paribas** * **BP** * **Bristol-Myers Squibb** * **Cisco** * **Coca-Cola** * **Colgate-Palmolive** * **Comcast** * **ConocoPhillips** * **Constellation Brands** * **Credit Suisse** * **Danone** * **Dell** * **Deutsche Bank** * **DHL** * **Disney** * **Ebay** * **Eli Lilly** * **Equinix** * **Ericsson** * **ExxonMobil** * **FedEx** * **Fiat Chrysler** * **Ford** * **Freescale** * **GE** * **Google** * **HP** * **Huawei** * **IBM** * **Intel** * **Intuit** * **Johnson & Johnson** * **JPMorgan Chase** * **Kellogg's** * **Keystone Foods** * **Kraft Heinz** * **L'Oréal** * **LVMH** * **Macy's** * **Mars** * **Mastercard** * **McDonald's** * **Merck** * **MetLife** * **Microsoft** * **Morgan Stanley** * **Nike** * **Nordstrom** * **Oracle** * **PepsiCo** * **Pfizer** * **Procter & Gamble** * **Prudential Financial** * **Qualcomm** * **Rakuten** * **Red Hat** * **SAP** * **Schneider Electric** * **Siemens** * **Sony** * **Starbucks** * **Tesla** * **Toyota** * **Unilever** * **UnitedHealth Group** * **UPS** * **Verizon** * **Visa** * **Walmart** * **Walt Disney** * **Wells Fargo** * **Wipro** * **Xerox** * **Yum! Brands**
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: July 2024.
792,694 professionals have used our research since 2012.