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CPTRAX for Windows vs Everbridge IT Alerting comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

CPTRAX for Windows
Ranking in IT Alerting and Incident Management
48th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Featured Reviews

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CQ
Nov 11, 2019
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Financial Services Firm
14%
Government
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
 

Learn More

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Overview

 

Sample Customers

* **3M** * **ABB** * **Accenture** * **Acer** * **Adidas** * **Aetna** * **Airbus** * **Air France** * **Allianz** * **Amazon** * **American Express** * **AmerisourceBergen** * **Amgen** * **Apple** * **Ariba** * **AT&T** * **Autodesk** * **Avaya** * **Bayer** * **BCG** * **Boeing** * **BNP Paribas** * **BP** * **Bristol-Myers Squibb** * **Cisco** * **Coca-Cola** * **Colgate-Palmolive** * **Comcast** * **ConocoPhillips** * **Constellation Brands** * **Credit Suisse** * **Danone** * **Dell** * **Deutsche Bank** * **DHL** * **Disney** * **Ebay** * **Eli Lilly** * **Equinix** * **Ericsson** * **ExxonMobil** * **FedEx** * **Fiat Chrysler** * **Ford** * **Freescale** * **GE** * **Google** * **HP** * **Huawei** * **IBM** * **Intel** * **Intuit** * **Johnson & Johnson** * **JPMorgan Chase** * **Kellogg's** * **Keystone Foods** * **Kraft Heinz** * **L'Oréal** * **LVMH** * **Macy's** * **Mars** * **Mastercard** * **McDonald's** * **Merck** * **MetLife** * **Microsoft** * **Morgan Stanley** * **Nike** * **Nordstrom** * **Oracle** * **PepsiCo** * **Pfizer** * **Procter & Gamble** * **Prudential Financial** * **Qualcomm** * **Rakuten** * **Red Hat** * **SAP** * **Schneider Electric** * **Siemens** * **Sony** * **Starbucks** * **Tesla** * **Toyota** * **Unilever** * **UnitedHealth Group** * **UPS** * **Verizon** * **Visa** * **Walmart** * **Walt Disney** * **Wells Fargo** * **Wipro** * **Xerox** * **Yum! Brands**
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: October 2024.
813,418 professionals have used our research since 2012.