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Coupa Invoice vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coupa Invoice
Ranking in Billing Software
12th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of July 2025, in the Billing Software category, the mindshare of Coupa Invoice is 2.9%, down from 5.1% compared to the previous year. The mindshare of Zuora is 6.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

reviewer1871577 - PeerSpot reviewer
Integrates seamlessly, is simple to install, and has responsive internal technical support
It comes in three sizes: small, medium, and large. There is no problem with scalability or thresholds. It holds up. We have slightly more than 3,000 users globally. The users are everywhere spanning from sales, product development, cost management, professional services, support, and value management are all covered. In my opinion, it's a 100% uptake. There is no second solution. If you don't utilize it you can't do your job.
Manoj Kumar Chippakurthi - PeerSpot reviewer
Reliable subscription billing solution with efficient pricing and product configuration
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the user interface, which is extremely simple and very modern compared to other similar software available."
"I am happy with the support team."
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
"We have so many options for reporting, whether you want structured data or automation."
"Zuora Workflow is valuable."
"It's an end-to-end solution for managing subscriptions."
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"I like the automated bill generation feature."
 

Cons

"Pricing and partner support could be improved."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"When we raise global support tickets, we receive delayed responses."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
"Some areas that could be improved include the API rate limit."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
"While fetching the data, I had faced some issues."
 

Pricing and Cost Advice

"According to what I've heard and understood, it's on the pricey side."
"The solution is worth the price."
"Explore multiple options for implementation."
"The tiered pricing model is costly."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
12%
Media Company
8%
Financial Services Firm
6%
Computer Software Company
29%
Real Estate/Law Firm
8%
Performing Arts
8%
Legal Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

Overview

 

Sample Customers

Sanofi, Alder Biopharmaceuticals, Amerinet, Armstrong Worldwide Industries, Auction.com, FirstMerit Bank, Grass Valley, Intermedia, NEC, NPL, ON24, Pandora, SCI, CSAA Insurance Group, World Vision
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Find out what your peers are saying about Zuora, Intuit, NetSuite and others in Billing Software. Updated: June 2025.
859,579 professionals have used our research since 2012.