Cortex vs ServiceNow comparison

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Cortex

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and Cortex are competing products in the IT service management and automation industries. ServiceNow is often favored for its integration capabilities and support, while Cortex is preferred for its efficient automation and flexibility.

Features: ServiceNow provides extensive integration readiness and a comprehensive suite of IT service management features, enhancing organizational workflows. Cortex highlights strong automation capabilities and flexibility, making it easier to adapt to specific business needs. ServiceNow is a robust system with numerous integrations, whereas Cortex streamlines tasks through automation.

Ease of Deployment and Customer Service: ServiceNow offers a structured deployment model with a strong focus on customer support, ensuring smooth transitions. Cortex provides deployment flexibility and is known for responsive customer assistance, although it may require more initial setup effort.

Pricing and ROI: ServiceNow has a higher setup cost, often justified by its integration options, leading to a significant ROI over time. Cortex offers a cost-effective setup with immediate automation benefits, potentially delivering quicker ROI by enhancing operational efficiency. Key differences lie in ServiceNow's long-term value through comprehensive support, contrasting with Cortex's focus on cost-efficiency and rapid returns through automation.

To learn more, read our detailed Cortex vs. ServiceNow Report (Updated: April 2025).

Cortex vs. ServiceNow

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex

Ranking in IT Service Management (ITSM)

21st

Average Rating

8.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

217

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Featured Reviews

NikhilSharma1

Senior Technical Lead at Happiest Minds Technologies

Provides comprehensive network visibility and helps us identify threats efficiently

The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is writing playbooks."

"The solution's stability is generally good."

"It was easy to integrate Cortex with existing infrastructure and other tech tools."

"I like that it's always up and running."

"I like the ease of use."

"It offers ready-built automation and simpler configuration for workflows."

"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."

"Easy to integrate with third-party applications."

"ServiceNow is easy to use and has a user-friendly interface."

"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."

"Everything about the schema, including the design of ServiceNow, is great."

More ServiceNow pros

Cons

"It's quite lagging and not very fast."

"It would be more beneficial to integrate threat intelligence in Cortex."

"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."

"The solution could improve by being more stable."

"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."

"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."

"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."

"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."

"There are sometimes challenges with the portal being a bit confusing for new users."

More ServiceNow cons

Pricing and Cost Advice

"Cortex is an expensive solution."

"Cortex XDR is a costly solution."

"It's cheaper compared to its competitors."

"There is an annual subscription to use this solution."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"There are licensing fees."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"They could be more competitive with their licensing."

"This is a pretty expensive product, so the licensing could be better."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

No data available

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Cortex?

Cortex is an expensive solution.

What needs improvement with Cortex?

It would be more beneficial to integrate threat intelligence in Cortex.

What is your primary use case for Cortex?

With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

IT Service Management (ITSM)

Download Cortex product report

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Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?

Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
Workflow Automation: Streamlines repetitive tasks for improved productivity.
Integration Capabilities: Seamless connection with existing systems for unified operations.
Customization Options: Flexible settings tailored to industry-specific needs.
Real-time Insights: Delivers immediate data-driven insights for informed decision-making.

What benefits should users look for?

Time Efficiency: Significant reduction in time spent on manual data handling.
Cost Reduction: Automation leads to decreased operational costs over time.
Improved Accuracy: Enhanced precision in data analysis and reporting.
Scalability: Ability to grow and adapt as requirements change.
Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Cortex vs. ServiceNow