We performed a comparison between ConnectWise ScreenConnect and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Unattended access is the most important feature."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Remote support is efficient and easy for our end users to receive support."
"I've noted an ROI while using the solution."
"The product is really easy to deploy."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"Using the product, we provide a quicker response when supporting customers."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"I have called for help to their technical support, and they have been extremely helpful."
"They could provide a toolbox for the plan I'm on."
"Mobile interface."
"There could be improvement to the remote command line tools."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There needs to be a way to run the agent without installing, like GoToAssist."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"Do not use the technical support."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"Sometimes it just fails to load."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue and Kaseya VSA.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
