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ConnectWise ScreenConnect vs LogMeIn Central comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise ScreenConnect
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th), Remote Access (18th)
LogMeIn Central
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Remote Monitoring and Management (RMM) (14th)
 

Mindshare comparison

ConnectWise ScreenConnect and LogMeIn Central aren’t in the same category and serve different purposes. ConnectWise ScreenConnect is designed for Virtual Meetings and holds a mindshare of 1.8%, up 1.7% compared to last year.
LogMeIn Central, on the other hand, focuses on Remote Monitoring and Management (RMM), holds 3.0% mindshare, down 5.0% since last year.
Virtual Meetings
Remote Monitoring and Management (RMM)
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Kelsey Braun - PeerSpot reviewer
Has good stability and an easy initial setup process
We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The initial setup is fairly straightforward."
"I've noted an ROI while using the solution."
"It allows you to transfer along with many other functions."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"​The initial setup was simple."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"The initial setup was very easy."
"I have called for help to their technical support, and they have been extremely helpful."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"​The initial setup was pretty straightforward."
 

Cons

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The recent redesign has made it slower and basically worthless."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"The solution is expensive as hell."
"Our clients are having issues with printing."
"There are some screens that are just ugly and difficult to manipulate."
"It is easy to get locked out, which is something that needs to be improved."
"It's not really a true RMM product but more of just a remote access."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"I do not like the antivirus."
 

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"We pay an annual licensing fee."
"Pricing is fair for Control and the licensing is simple."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"It is priced fairly."
"I download the product for free with ConnectWise RMM's license."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"Coming from where it was free, it's getting to be expensive."
"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
"It is a little pricey. I have more than five seats, so I pay a $1000/year."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
"The price is a little high but it's competitive. The licensing process is fairly easy."
"The price needs improvement. It is ridiculously expensive now, and no features have really changed."
"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
"It really is an expensive product for me.​"
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
10%
Manufacturing Company
8%
University
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
What needs improvement with LogMeIn Central?
They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
 

Also Known As

ConnectWise Control, ScreenConnect
No data available
 

Overview

 

Sample Customers

Jon Rosen Systems
Au Bon Pain, BELL (Building Educated Leaders for Life)
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: June 2025.
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