ConnectWise RMM vs SolarWinds Network Device Monitor comparison

"It enables us to respond to issues quickly and efficiently."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable feature is the patching solution."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"Since our devices are spread out across the world, we can see the status of these devices without having to send someone physically to a remote location, which saves money."

"The product is useful for switches and IP phones."

"There are vital features of auto-plugin core ports"

"I like the mapping that you could do and the dashboards were very pretty."

"This product proactively tells us about issues before the users notice."

"In terms of general network monitoring features, I find SolarWinds Network Device Monitor very flexible and comfortable to use. The software itself is extremely useful when it comes to monitoring how our data moves between different networks and environments."

"SolarWinds Network Device Monitor is a straightforward product with valuable functionality."

"The deployment process is quick."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"The solution could improve by offering better overall management and dashboards."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"SolarWinds Network Device Monitor lacks the granularity of other monitoring tools like LiveNX."

"The way they are presenting the map of our devices needs to be improved."

"SolarWinds Network Device Monitor could improve by being more user-friendly. The network has so many features which make it difficult to find how to configure how to use it. It is not simple to customize."

"In terms of price, it could be less expensive."

"The security could always be improved."

"If everything were in the package so that everything was ready to go out of the box, that would be ideal."

"SolarWinds pricing is on the higher side, and in India, every customer is cautious about commercial aspects."

"The solution lacks in performance monitoring."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"The price of the SolarWinds Network Device Monitor is good."

"Thankfully, it doesn't take a lot of manpower to install and deploy."

"Well, we had a perpetual license and the renewal was $20 to $25,000."

"The product is expensive."

"I find the cost of SolarWinds Network Device Monitor reasonable for our company. Though, I'm not aware of the exact licensing cost."

"I rate the product's price as three to three and a half or on a scale of one to ten, where one means low price, and ten means high price."

"SolarWinds Network Device Monitor is not an expensive solution."

"When compared with other solutions SolarWinds is more expensive."