Comindware Tracker vs ServiceNow Orchestration comparison

Comindware and ServiceNow are both solutions in the Process Automation category. Comindware is ranked #41, while ServiceNow is ranked #10 with an average rating of 8.2. Comindware holds a 0.2% mindshare in PA, compared to ServiceNow’s 4.4% mindshare. Additionally, 100% of Comindware users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comindware Tracker

Read 15 Comindware Tracker reviews

145 Views
30 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,094 Views
615 Comparison Views

92% willing to recommend

Comindware Tracker

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Comindware Tracker and ServiceNow Orchestration are competing products in workflow automation and orchestration solutions. ServiceNow Orchestration offers more comprehensive features that justify its pricing, whereas Comindware Tracker stands out for its favorable pricing and support.

Features: Comindware Tracker features workflow automation, task, and process management and seamless collaboration tools. ServiceNow Orchestration offers robust integration capabilities, advanced automation features, and service mapping for IT operations, making it superior in terms of automation.

Room for Improvement: Comindware Tracker could enhance its integration options, improve data visualization tools, and expand its mobile accessibility. ServiceNow Orchestration can improve its complex setup, address limitations in network connectivity testing, and simplify UI-based tasks that require coding expertise.

Ease of Deployment and Customer Service: Comindware Tracker offers a quicker and simpler deployment process accessible to non-technical users. It provides excellent customer service and technical support. ServiceNow Orchestration has a complex setup that requires specialized knowledge, but it is supported by extensive customer assistance.

Pricing and ROI: Comindware Tracker has lower setup costs, promising a quicker return on investment. It is budget-friendly, making it attractive for small budgets. In contrast, ServiceNow Orchestration is positioned at a higher initial cost, with its advanced features providing potential long-term value, justifying the investment over time.

To learn more, read our detailed Comindware Tracker vs. ServiceNow Orchestration Report (Updated: June 2025).

Buyer's Guide

Comindware Tracker vs. ServiceNow Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comindware Tracker

Ranking in Process Automation

41st

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (50th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Comindware Tracker is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Sarah Sheluchin

Works

Excellent task manager software - supports both management and workflow

Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature I have found most valuable is the easy synchronization with other tools."

"It was easy to set up my team with access credentials to their files."

"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."

"Customize workflow processes visually and interactively."

"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."

"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."

"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."

"The configurable dashboard analytics and reporting capabilities ensure timely decision making."

More Comindware Tracker pros

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It's scalable."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The solution effectively automates business processes."

"Great with IT processes and business processes."

"The iTerm suite is also crucial for visibility and optimization."

"It has competitive AI capabilities."

"The data visualization is good."

More ServiceNow Orchestration pros

Cons

"The initial setup seemed a bit complex, and there is no great documentation."

"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."

"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."

"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."

"There are not very many report templates, and if there were more, it would really help."

"If your organization has only a few team members then this tool is not suitable."

"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."

"This solution lacks API integration with some popular websites."

More Comindware Tracker cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"We cannot perform GUI automation using the tool."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"Efficiency of some features could be improved."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."

"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"

"The price is so reasonable."

"Great value for the money."

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."

"Price per user works for me when they do not count my clients, which fill forms."

"This solution has a very lost cost."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

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Product Reports

Buyer's Guide

Comindware Tracker

June 2025

Download Comindware Tracker product report

Buyer's Guide

ServiceNow Orchestration

May 2025

Download ServiceNow Orchestration product report

Overview

Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.

A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.

Key benefits of Comindware Workflow Software:

Quick workflow setup with no IT resource required
On-the-fly changes to workflows, forms, and data
Easy implementation thanks to the Outlook-style interface
Unified Document and Data Management
Advanced analytics and reporting for effective Workflow Management
Cloud, on-premises and hybrid deployment

The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.

Comindware

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Comindware Tracker vs. ServiceNow Orchestration

June 2025

Free Report: Comindware Tracker vs. ServiceNow Orchestration

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