CloudSphere vs ServiceNow IT Operations Management comparison

CloudSphere and ServiceNow are both solutions in the Cloud Management category. CloudSphere is ranked #28 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.5. CloudSphere holds a 0.9% mindshare in CM, compared to ServiceNow’s 1.8% mindshare. Additionally, 100% of CloudSphere users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

CloudSphere

Read 5 CloudSphere reviews

605 Views
272 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 42 ServiceNow IT Operations Management reviews

4,735 Views
616 Comparison Views

94% willing to recommend

CloudSphere

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

CloudSphere and ServiceNow IT Operations Management are competing in the IT management space. Data suggests CloudSphere has an advantage with pricing and support, while ServiceNow is preferred for its comprehensive features, providing justified costs to users.

Features: CloudSphere is recognized for cloud governance, security, and compliance management, effectively managing multi-cloud environments. In contrast, ServiceNow IT Operations Management features extensive automation capabilities, easy integration with enterprise systems, and broad service mapping, appealing to large-scale operations requiring integrated IT solutions.

Room for Improvement: CloudSphere could enhance its maturity, addressing server issues and reducing latency challenges. More integrations with third-party tools would be beneficial. Feature enhancements focused on expanded service management functionalities could help further. ServiceNow IT Operations Management could focus on simplifying the customization process, reducing dependency on additional support. Improvements in user interface personalization and cost reduction for smaller enterprises could enhance ServiceNow's appeal.

Ease of Deployment and Customer Service: CloudSphere offers a straightforward cloud-based setup with efficient customer support. ServiceNow IT Operations Management, while robust in deployment, often requires extensive customization, making the process more complex. However, its customer service remains highly responsive and adept at supporting sophisticated deployments.

Pricing and ROI: CloudSphere generally has a lower setup cost, ensuring a rapid ROI through streamlined implementation. ServiceNow IT Operations Management, although presenting a higher initial investment, justifies this through significant ROI potential stemming from its comprehensive functionalities that enhance long-term efficiencies.

To learn more, read our detailed CloudSphere vs. ServiceNow IT Operations Management Report (Updated: July 2025).

Buyer's Guide

CloudSphere vs. ServiceNow IT Operations Management

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudSphere

Ranking in Cloud Management

28th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Cloud Migration (13th)

ServiceNow IT Operations Ma...

Ranking in Cloud Management

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (2nd)

Mindshare comparison

As of August 2025, in the Cloud Management category, the mindshare of CloudSphere is 0.9%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Muhammad Imran Ali Jan

Senior Executive IT Infrastructure at Wateen Telecom (pvt.)

A highly scalable and stable tool that provides good technical support and enables users to manage and optimize resources

The product was handed over to us with pre-installed configurations. We just mounted our server in the rack and enabled the connectivity. The initial setup was quite easy to manage. We are using a private cloud to optimize our hospital management system. We have discussed with the vendor the solution's scalability from private to public cloud for our future needs. All the infrastructure was installed within 15 days.

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PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We do not need to install any appliances or any agents."

"The product is helpful for the management, optimization, and utilization of resources."

"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."

"For the customers I work with, it provides flexibility as far as storage is concerned, so it's security and access."

"Provides multiple kinds of services for managing the clouds of multiple customers."

"It is a product that is familiar for a lot of users."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"I like the solution due to the fact that it's scalable."

"The way this solution has helped us is that it improved our communication."

"It helps streamline management and processes."

"It is a very stable solution."

More ServiceNow IT Operations Management pros

Cons

"The solution must have a single management console for the resources and VMs."

"There are quite a number of services that can't be deployed using CloudSphere."

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."

"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."

"The next feature I would like to have full disclosure of what's being done with the data."

"The initial setup phase was hard and could be made easier."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."

"The product is very expensive."

"The price of ServiceNow IT Operations Management is expensive."

"The solution is costly compared to the products offered by its competitors."

"It has different subscription models."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It is expensive. It is around 10 Euros per server per month."

"The cost of ServiceNow is much higher."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Logistics Company

Healthcare Company

Computer Software Company

Manufacturing Company

13%

Financial Services Firm

13%

Computer Software Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about CloudSphere?

The product is helpful for the management, optimization, and utilization of resources.

See all answers

What is your primary use case for CloudSphere?

I use the solution for our hyper-converged infrastructure within the organization for hospital management. We also access some of the integrated Active Directory and other integrated services relat...

See all answers

What advice do you have for others considering CloudSphere?

We have a FortiGate license. The product is very good. The technical support is also very good. If the solution provides a single console to manage everything, it would be more convenient and power...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...

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Comparisons

HPE OneSphere vs CloudSphere

Compared 37% of the time

SAP HANA Enterprise Cloud vs CloudSphere

Compared 31% of the time

Azure NetApp Files vs CloudSphere

Compared 31% of the time

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OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 10% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 6% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

ignio AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

CloudSphere

April 2025

Download CloudSphere product report

Buyer's Guide

ServiceNow IT Operations Management

June 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

HyperCloud

ServiceNow ITOM

Overview

CloudSphere is an intelligent cloud management platform that enables organizations to plan, optimize, secure, and scale their cloud adoption. The platform has three solutions to help organizations manage dynamic, multi-cloud environments, including cloud migration planning, cloud cost management, and cloud security posture management. By using application intelligence (AI), the platform is able to discover and collect all of the data points that collectively define an application across on-premises, hybrid, and cloud environments. Because the solution is very scalable, it can accommodate companies of all sizes.

The CloudSphere solution is ideal for:

SMBs
Enterprises
Government
ISVs
Managed service providers

CloudSphere Product Highlights

CloudSphere has a unique data science approach to hybrid and multi-cloud cyber asset management that offers the only solution to automate the discovery and creation of a top-down, application-level graphical view of your organization’s cyber assets.

With its continuous application graphing, CloudSphere can save countless hours and provides the visibility to optimize your IT environment without triggering unforeseen business risks or disrupting other applications.

The platform’s visualization capabilities accelerate cloud migration, transformation, and modernization initiatives with real-time insights and optimization recommendations.

CloudSphere’s security posture monitoring minimizes cyber security exposure and reduces risk from misconfigurations.

Automating compliance monitoring for corporate policies and key industry standards makes reporting extremely easy. The solution’s context-aware policy engine builds on the platform’s continuous visibility capabilities to display real-time compliance status and reports.

CloudSphere Features

CloudSphere has many valuable key features. Some of the most useful ones include:

Access controls/permissions
Billing
Provisioning
Capacity analytics
Cost management
Demand monitoring
Multi-cloud management
Performance analysis
Service level agreement (SLA) management
Workflow approval

CloudSphere Benefits

There are many benefits to implementing CloudSphere. Some of the biggest advantages the solution offers include:

Reduce migration risk: With CloudSphere, you can migrate complex applications with agentless discovery of application interdependencies while optimizing for both cost and performance.

Manage your budget more efficiently: CloudSphere generates reports and provides alerts for cloud spend by group, department, project, or individual so you can keep your organization’s budgets on track.

Access controls: With CloudSphere’s visual maps, identity and access data is displayed to show who has access to key cloud resources.

Minimize attacks: The solution helps your organization establish better security and minimize cloud attack surface and your exposure window by using customizable risk scoring, remediation recommendations, and integration with 3rd-party reporting tools.

Ensure compliance: CloudSphere allows you to control cloud security risks and ensure compliance in complex hybrid and multi-cloud deployments with real-time visibility, continuous configuration monitoring, and user controlled auto remediation capabilities.

Comprehensive end-to-end view of your applications: CloudSphere gives you a comprehensive end-to-end view of your applications, regardless of your apps’ complexity, in order to provide optimization and accuracy throughout the migration process.

Policy-driven controls for cloud spending: The CloudSphere platform provides policy-driven controls for cloud spending along with visibility so you can properly budget for cloud usage and tie cloud infrastructure spending to business outcomes. The solution enables you to set and track budgets, configure alerts, allows users to take corrective action from trend reports, and helps you optimize cloud spending with continuous resource monitoring and rightsizing suggestions.

CloudSphere

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

CloudSphere vs. ServiceNow IT Operations Management

July 2025

Free Report: CloudSphere vs. ServiceNow IT Operations Management

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