CloudSphere vs ServiceNow IT Operations Management comparison

CloudSphere and ServiceNow are both solutions in the Cloud Management category. CloudSphere is ranked #41, while ServiceNow is ranked #10 with an average rating of 8.2. CloudSphere holds a 1.2% mindshare in CM, compared to ServiceNow’s 1.5% mindshare. Additionally, 100% of CloudSphere users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

CloudSphere

Read 5 CloudSphere reviews

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426 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 45 ServiceNow IT Operations Management reviews

4,408 Views
617 Comparison Views

95% willing to recommend

CloudSphere

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

CloudSphere and ServiceNow IT Operations Management are competing in the IT management space. Data suggests CloudSphere has an advantage with pricing and support, while ServiceNow is preferred for its comprehensive features, providing justified costs to users.

Features: CloudSphere is recognized for cloud governance, security, and compliance management, effectively managing multi-cloud environments. In contrast, ServiceNow IT Operations Management features extensive automation capabilities, easy integration with enterprise systems, and broad service mapping, appealing to large-scale operations requiring integrated IT solutions.

Room for Improvement: CloudSphere could enhance its maturity, addressing server issues and reducing latency challenges. More integrations with third-party tools would be beneficial. Feature enhancements focused on expanded service management functionalities could help further. ServiceNow IT Operations Management could focus on simplifying the customization process, reducing dependency on additional support. Improvements in user interface personalization and cost reduction for smaller enterprises could enhance ServiceNow's appeal.

Ease of Deployment and Customer Service: CloudSphere offers a straightforward cloud-based setup with efficient customer support. ServiceNow IT Operations Management, while robust in deployment, often requires extensive customization, making the process more complex. However, its customer service remains highly responsive and adept at supporting sophisticated deployments.

Pricing and ROI: CloudSphere generally has a lower setup cost, ensuring a rapid ROI through streamlined implementation. ServiceNow IT Operations Management, although presenting a higher initial investment, justifies this through significant ROI potential stemming from its comprehensive functionalities that enhance long-term efficiencies.

To learn more, read our detailed CloudSphere vs. ServiceNow IT Operations Management Report (Updated: December 2025).

Buyer's Guide

CloudSphere vs. ServiceNow IT Operations Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudSphere

Ranking in Cloud Management

41st

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Cloud Migration (17th)

ServiceNow IT Operations Ma...

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of CloudSphere is 1.2%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
ServiceNow IT Operations Management	1.5%
CloudSphere	1.2%
Other	97.3%

Cloud Management

Featured Reviews

Muhammad Imran Ali Jan

Senior Executive IT Infrastructure at Wateen Telecom (pvt.)

A highly scalable and stable tool that provides good technical support and enables users to manage and optimize resources

The product was handed over to us with pre-installed configurations. We just mounted our server in the rack and enabled the connectivity. The initial setup was quite easy to manage. We are using a private cloud to optimize our hospital management system. We have discussed with the vendor the solution's scalability from private to public cloud for our future needs. All the infrastructure was installed within 15 days.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."

"We do not need to install any appliances or any agents."

"Provides multiple kinds of services for managing the clouds of multiple customers."

"For the customers I work with, it provides flexibility as far as storage is concerned, so it's security and access."

"The product is helpful for the management, optimization, and utilization of resources."

"The solution is easy to use and has great orchestration and automation capabilities."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."

"It's easy to set up."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

"It is flexible. You can tune it, more or less, as you want."

"The way this solution has helped us is that it improved our communication."

"It helps streamline management and processes."

More ServiceNow IT Operations Management pros

Cons

"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."

"The next feature I would like to have full disclosure of what's being done with the data."

"There are quite a number of services that can't be deployed using CloudSphere."

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."

"The solution must have a single management console for the resources and VMs."

"There is room for improvement in the stability of ServiceNow."

"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."

"The solution’s licensing cost could be improved."

"The initial setup phase was hard and could be made easier."

"The solution's subscription model could be improved."

"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"The product is very expensive."

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"There are additional costs, you have to pay more for everything."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Logistics Company

10%

Healthcare Company

Insurance Company

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

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What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

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Comparisons

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Compared 11% of the time

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Compared 10% of the time

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Compared 7% of the time

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Compared 7% of the time

IBM Turbonomic vs CloudSphere

Compared 7% of the time

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Compared 8% of the time

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Compared 6% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 5% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 5% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

CloudSphere

January 2026

Download CloudSphere product report

Buyer's Guide

ServiceNow IT Operations Management

January 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

HyperCloud

ServiceNow ITOM

Overview

CloudSphere is an intelligent cloud management platform that enables organizations to plan, optimize, secure, and scale their cloud adoption. The platform has three solutions to help organizations manage dynamic, multi-cloud environments, including cloud migration planning, cloud cost management, and cloud security posture management. By using application intelligence (AI), the platform is able to discover and collect all of the data points that collectively define an application across on-premises, hybrid, and cloud environments. Because the solution is very scalable, it can accommodate companies of all sizes.

The CloudSphere solution is ideal for:

SMBs
Enterprises
Government
ISVs
Managed service providers

CloudSphere Product Highlights

CloudSphere has a unique data science approach to hybrid and multi-cloud cyber asset management that offers the only solution to automate the discovery and creation of a top-down, application-level graphical view of your organization’s cyber assets.

With its continuous application graphing, CloudSphere can save countless hours and provides the visibility to optimize your IT environment without triggering unforeseen business risks or disrupting other applications.

The platform’s visualization capabilities accelerate cloud migration, transformation, and modernization initiatives with real-time insights and optimization recommendations.

CloudSphere’s security posture monitoring minimizes cyber security exposure and reduces risk from misconfigurations.

Automating compliance monitoring for corporate policies and key industry standards makes reporting extremely easy. The solution’s context-aware policy engine builds on the platform’s continuous visibility capabilities to display real-time compliance status and reports.

CloudSphere Features

CloudSphere has many valuable key features. Some of the most useful ones include:

Access controls/permissions
Billing
Provisioning
Capacity analytics
Cost management
Demand monitoring
Multi-cloud management
Performance analysis
Service level agreement (SLA) management
Workflow approval

CloudSphere Benefits

There are many benefits to implementing CloudSphere. Some of the biggest advantages the solution offers include:

Reduce migration risk: With CloudSphere, you can migrate complex applications with agentless discovery of application interdependencies while optimizing for both cost and performance.

Manage your budget more efficiently: CloudSphere generates reports and provides alerts for cloud spend by group, department, project, or individual so you can keep your organization’s budgets on track.

Access controls: With CloudSphere’s visual maps, identity and access data is displayed to show who has access to key cloud resources.

Minimize attacks: The solution helps your organization establish better security and minimize cloud attack surface and your exposure window by using customizable risk scoring, remediation recommendations, and integration with 3rd-party reporting tools.

Ensure compliance: CloudSphere allows you to control cloud security risks and ensure compliance in complex hybrid and multi-cloud deployments with real-time visibility, continuous configuration monitoring, and user controlled auto remediation capabilities.

Comprehensive end-to-end view of your applications: CloudSphere gives you a comprehensive end-to-end view of your applications, regardless of your apps’ complexity, in order to provide optimization and accuracy throughout the migration process.

Policy-driven controls for cloud spending: The CloudSphere platform provides policy-driven controls for cloud spending along with visibility so you can properly budget for cloud usage and tie cloud infrastructure spending to business outcomes. The solution enables you to set and track budgets, configure alerts, allows users to take corrective action from trend reports, and helps you optimize cloud spending with continuous resource monitoring and rightsizing suggestions.

CloudSphere

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

CloudSphere vs. ServiceNow IT Operations Management

December 2025

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