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CloudSphere vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudSphere
Ranking in Cloud Management
30th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
5
Ranking in other categories
Cloud Migration (13th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of CloudSphere is 0.8%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Vibhor Gupta - PeerSpot reviewer
Great discovery, good support, and generally reliable
The area they need to focus most on is the capability of assessment and the landing zones. It’s lacking right now. Cloud transformation has four to five cases, including planning, discovery, assessment, and the MVC, which is called the minimal viable cloud. That comes with the architecture design or landing zone creation, where we will create resources on the cloud which we are provisioning. If we are moving onto the cloud platform, AWS, or zero GCP, we need an account. We need resources to be able to compute the network. Most organizations have their landing zone process and know how to create the resources account, compute the network layer and the security layer. However, this landing zone creation is not there in CloudSphere as a feature. It cannot create any of the cloud providers' accounts or their network security computing as a part of the orchestration layer. That orchestration layer is missing in this product. It will not discover all the applications, although they also have the catalog. They are constantly announcing their catalog to identify applications based on the service which we are discovering. 50% of the time, the application will discover automatically. However, for the other 50%, we need to find the application based on its running process. That's the automation method that we need to follow and that they call blueprint. We need to create those blueprints and then we need to tag those applications. That is the one process that takes time when we do the discovery. One of the cons of this product is that it will not discover all the applications running. It will not discover SAP or some kinds of applications that are running on those inside the application of the servers as well. When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera. We cannot scan the 1,000 servers together. That causes it to take time. There’s a graph missing. It shows where all the servers have interdependencies; however, when we do actual work, it will not work properly in terms of what we present to the customer.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For the customers I work with, it provides flexibility as far as storage is concerned, so it's security and access."
"We do not need to install any appliances or any agents."
"The product is helpful for the management, optimization, and utilization of resources."
"Provides multiple kinds of services for managing the clouds of multiple customers."
"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."
"I like the tool's discovery feature."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is flexible. You can tune it, more or less, as you want."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It helps streamline management and processes."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
 

Cons

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."
"There are quite a number of services that can't be deployed using CloudSphere."
"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."
"The next feature I would like to have full disclosure of what's being done with the data."
"The solution must have a single management console for the resources and VMs."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"There is room for improvement in service mapping within ServiceNow ITOM."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
 

Pricing and Cost Advice

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."
"The product is very expensive."
"There are additional costs, you have to pay more for everything."
"The solution is costly compared to the products offered by its competitors."
"The cost of ServiceNow is much higher."
"It has different subscription models."
"The price of ServiceNow IT Operations Management is expensive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is expensive. It is around 10 Euros per server per month."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
12%
Healthcare Company
7%
Manufacturing Company
7%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about CloudSphere?
The product is helpful for the management, optimization, and utilization of resources.
What is your primary use case for CloudSphere?
I use the solution for our hyper-converged infrastructure within the organization for hospital management. We also access some of the integrated Active Directory and other integrated services relat...
What advice do you have for others considering CloudSphere?
We have a FortiGate license. The product is very good. The technical support is also very good. If the solution provides a single console to manage everything, it would be more convenient and power...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

HyperCloud
ServiceNow ITOM
 

Overview

 

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudSphere vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.