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Dropbox Business - Enterprise vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Dropbox Business - Enterprise satisfies users with cost-effectiveness, intuitive interface, strong security, and improved performance over other solutions.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
 

Customer Service

Sentiment score
2.8
Dropbox Business - Enterprise's customer service is praised for availability and usability, despite occasional slow response times.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
Dropbox offers 24-hour support, both through chat and limited hour calls.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
The customer support is very amazing; they are very quick to respond to our queries on time.
Operations Manager at a healthcare company with 10,001+ employees
We provide the support ourselves and do not have any support straight from Dropbox.
Measurement Manager at A3E Ingenieros
 

Scalability Issues

Sentiment score
7.3
Dropbox Business efficiently scales for enterprises, offering seamless upgrades and extensive storage for varied organizational sizes.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
 

Stability Issues

Sentiment score
8.1
Dropbox Business - Enterprise is stable and reliable, with rare outages and high user ratings for performance and stability.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
There is no downtime and no lagging.
Operations Manager at a healthcare company with 10,001+ employees
 

Room For Improvement

Dropbox Business - Enterprise needs to improve sharing, security, interface, and pricing, while adding collaboration and integration features.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
Measurement Manager at A3E Ingenieros
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
Dropbox Business - Enterprise does not handle backslashes well and it creates a subfolder unintentionally.
Operations Manager at a healthcare company with 10,001+ employees
 

Setup Cost

Dropbox Business Enterprise offers flexible pricing with appealing freemium options, though some users find account management complex and pricing high.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
It is very cost-effective and affordable.
Operations Manager at a healthcare company with 10,001+ employees
 

Valuable Features

Dropbox Business - Enterprise excels in integration, security, and productivity with seamless file access, tool compatibility, and scalable storage.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
It enables real-time file sharing, and it is comforting to know that our files are very secure because of the robust security features that Dropbox Business - Enterprise provides.
Operations Manager at a healthcare company with 10,001+ employees
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
 

Categories and Ranking

Dropbox Business - Enterprise
Ranking in Content Collaboration Platforms
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
91
Ranking in other categories
Cloud Storage (2nd)
ShareFile
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Cloud Data Exchange Services (3rd)
 

Mindshare comparison

As of January 2026, in the Content Collaboration Platforms category, the mindshare of Dropbox Business - Enterprise is 8.8%, up from 8.8% compared to the previous year. The mindshare of ShareFile is 6.6%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Dropbox Business - Enterprise8.8%
ShareFile6.6%
Other84.6%
Content Collaboration Platforms
 

Featured Reviews

reviewer2797596 - PeerSpot reviewer
Operations Manager at a healthcare company with 10,001+ employees
Secure file sharing has transformed remote collaboration and daily document workflows
Dropbox Business - Enterprise is a very great platform. It is much more cost-effective compared to other alternatives, it is easy to use, and it has a very intuitive, user-friendly interface. I also appreciate the layout of the documents when logging in for the first time; it is a very simple file system and easy to find things that I work with every day. I also appreciate the design of it; it is very pleasing to the eye with the color scheme and layout. Generally, this tool helps to facilitate operations when users are offsite, allowing us to work remotely and collaborate effectively. It enables real-time file sharing, and it is comforting to know that our files are very secure because of the robust security features that Dropbox Business - Enterprise provides. The best features Dropbox Business - Enterprise offers are seamless integration, user-friendly interface, and secure file sharing. The secure file sharing capabilities with external users and features such as link expiration are some of the features that I highly value while using Dropbox Business - Enterprise. This ensures that our sensitive information is shared securely while maintaining control over access to our files. The simplicity and the user-friendly interface of the platform enhance usability for both new and experienced users, saving time on the learning curve. I would also mention the integration; it seamlessly integrates with tools such as Adobe and Microsoft, enhancing our experience and our workflow, and has helped to increase our productivity. I have been able to save time due to quick uploading of files and it has been easy to share files. I have been able to save time by 70%. Additionally, it is easy to edit documents and save without downloading them. Searching for documents has been very easy as well.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Performing Arts
10%
Manufacturing Company
9%
Financial Services Firm
7%
University
6%
Computer Software Company
11%
Manufacturing Company
9%
Legal Firm
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise33
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What needs improvement with Dropbox?
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive. In Dropbox, once a file is opened on one system, it locks the...
Ask a question
Earn 20 points
 

Also Known As

No data available
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Dropbox Business - Enterprise vs. ShareFile and other solutions. Updated: December 2025.
880,745 professionals have used our research since 2012.