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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Citrix DaaS (formerly Citri...
Ranking in Remote Access
5th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (1st), Desktop as a Service (DaaS) (1st)
TeamViewer ONE
Ranking in Remote Access
18th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Monitoring and Management (RMM) (9th), Patch Management (18th), Digital Experience Monitoring (DEM) (11th), Unified Endpoint Management (UEM) (14th)
 

Mindshare comparison

As of October 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.8%, down from 10.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 5.3%, up from 4.4% compared to the previous year. The mindshare of TeamViewer ONE is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.8%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)5.3%
TeamViewer ONE0.8%
Other89.1%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."
"Our bank's most valuable Intune features are centered around the dedicated device concept."
"We saw a strong return on investment with Microsoft Intune, as it reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control while also enabling faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support."
"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier."
"Intune is a very good product and everything is cloud-based, and it provides a very simple unified platform to manage everything from the single management console."
"Citrix Virtual Apps and Desktops is a stable solution."
"It has accelerated the process in which a new employee is given the necessary tools."
"From my perspective, when the COVID pandemic occurred, and the whole company had to work remotely, the users who used this solution had a better feeling that the remote system is stable and reliable, in comparison with a regular VPN connection with a VPN client."
"The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure."
"Citrix is one of the companies that is delivering virtual apps and desktops in a big way. They are mature enough to understand the level of stability required and deliver it."
"Troubleshooting Citrix is pretty straightforward."
"The solution has been in production for three years with no major problems; zero down time from the solution."
"The security, data leakage protection, and the support mechanism have all improved."
"The most recent enhancements are quite remarkable."
"All the features of TeamViewer Remote Management are very good from my perspective."
"The most valuable feature of this solution is Remote Access."
"I like that we can get a remote desktop view and even full control over remote machines for communication and troubleshooting, and we can make calls or chat over the applications, which are all quite helpful."
"It's stable and reliable."
"The initial setup of TeamViewer Remote Management is very simple."
"The product helps us efficiently fix technical issues and maintain system downtime."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
 

Cons

"Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control."
"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
"When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect."
"What would make this product better is adding more security policies and features in the next upgrade."
"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."
"In an upcoming release, I would like to see some kind of analytics report."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune."
"Citrix has to support all of the hypervisors including KVM and OpenStack KVM."
"In the beginning, the tech support was very good, but today like every other company, Citrix is limiting its support solutions."
"All implementations of Citrix have problems with stability; that is normal."
"Tech support can be slow if you do not receive help from the US representatives."
"There are many latency and slowness issues, which are things looked after by Citrix."
"Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace."
"The only thing we have found to be detrimental is when we have tried to find training."
"There is room for slight improvement in performance optimization and interface refinement."
"I'm not sure if the security is ideal. They could work to improve it."
"It could be more secure."
"The price for the license could be improved, as well as the setup could be easier."
"The licensing model is restrictive. Even if you have a license, it's hard to use it."
"The solution is a bit expensive. It could be cheaper."
"I have contacted customer service and support a couple of times, but it was not good."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"There are some challenges with compatibility."
 

Pricing and Cost Advice

"I rate Intune five out of 10 for pricing. It's expensive."
"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"The solution is affordable."
"The licenses are affordable, but the support is a bit expensive, though worth the value.​"
"We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."
"Citrix is expensive."
"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"I suggest using the concurrent user licensing scheme."
"The licensing is $125 USD per user."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"Addition services could be lower priced."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"My company uses the free version of TeamViewer Remote Management."
"I have used the free version of the solution."
"It is a licensed product."
"Its price is a little high as compared to other solutions."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Outsourcing Company
11%
Computer Software Company
11%
Manufacturing Company
9%
Financial Services Firm
8%
Outsourcing Company
16%
Financial Services Firm
12%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise63
Large Enterprise187
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Citrix Workspace?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based o...
What needs improvement with Citrix Workspace?
The pricing of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) since the company was taken over by th...
What is your primary use case for Citrix Workspace?
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is typically used by mobile workers and remote employ...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
TeamViewer IoT
 

Interactive Demo

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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Carey Paul Honda
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer ONE and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.